The quick, efficient and polite responses by the customer service team are greatly appreciated. Everyone wants quick resolutions to issues and that is rarely the case with many companies. Usually you... See more
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Review summary
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The Dossier customer care team is by far the most efficient, prompt and empathetic group of people I have ever come across. A return order of mine should have reached Dossier over a week ago, but st... See more
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I had been searching for an everyday fragrance and I opted to order citrus matcha and musky green tea. When my order arrived I had second thoughts about one of the fragrances and I tried to go throug... See more
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Absolutely loved my experience with Dossier! Not only are the fragrances amazing, but their customer support team was incredibly kind, responsive, and helpful when I needed to update my shipping addre... See more
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Company details
Written by the company
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary. Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free. In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you. Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers). Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Contact info
New York, United States
- help@dossier.co
- dossier.co
4.6
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
TikTok Live Giveaway
So, this order was a TikTok Live giveaway back in January. I never received it and contacted both Dossier and TikTok. There was a lot of back and forth about who's responsibility it was to replace the item. Dossier ultimately stepped up and I got my prize.
16 March 2026
Reply from Dossier
We always step up for our customers, and we weren't going to let that one slip through the cracks, Jeanie! So glad your prize finally made it to you. Enjoy every spritz! ❤️
Great customer service
Great customer service! I placed an order and failed to update shipping information. I contacted them within minutes of placing the order and they were very quick to respond and resolve the issue, even on a weekend!
21 March 2026
Reply from Dossier
Thank you so much for saying so, Amy! Our team is always ready to help with quick fixes. Hope you love the scents headed your way!
Friendly and responsive
I had a faulty spray nozzle and sent an email to their Customer Service Team someone responded the same day and offered two different resolutions to fix the issue with my spray nozzle and it was very appreciated. I am overjoyed with the resolution and will be continuing to support this company as I love their product and now their customer service too!
20 March 2026
Reply from Dossier
Appreciate it, J! You saying so really brightens our day. Nothing beats a quick fix and a smooth resolution. Enjoy every amazing scent!
Hype
I made my order to the wrong address and Adrian was very quick in helping me switch the shipping to the correct address. 10/10!
19 March 2026
Reply from Dossier
We always make sure every order finds its way! Can't wait to see you back soon.
great customer service!
they always help whenever i have a problem or question. The scents are affordable and to die for!
19 March 2026
Reply from Dossier
Always here and always ready for you, Gianna! So glad the scents have you hooked. See you on the next one! 🌸
Absolutely fantastic Customer Service and Products
Absolutely fantastic customer service. I had a product arrive with a broken sprayer. Within an hour I had already spoken to someone, started the process of a new shipment, and got tracking numbers by the next day.
As far as their products go, love them. Great diversity of scents and reasonable prices. Tell anyone I know about them who is interested in scents.
10/10 would recommend
18 March 2026
Reply from Dossier
This is exactly the experience we want you to have, Michael! So glad everything was sorted out so quickly and that the scents keep winning you over. See you on the next one!
Fast Customer Service
Very helpful. This was my first time purchasing anything from the company and the scent I purchased didn’t smell like I thought it would. I lost my return label and their customer support team sent me it within 5 minutes! I’m excited for my next purchase.
18 March 2026
Unprompted review
Reply from Dossier
Welcome to the family, Delaney! Five minutes is the only acceptable response time as far as we're concerned. Can't wait for your next order to be the one that truly blows you away.
Faulty Nozzle - Replaced.
I had a faulty nozzle on my cologne bottle. Replaced with evidence, no questions asked. Without a doubt this was the best customer service experience I have ever had.
Well done Dossier!
18 March 2026
Reply from Dossier
That's the standard we hold ourselves to every time! So glad everything is sorted and we can't wait to see you back, JO.
The customer service is great!
The customer service is great!
Dossier truly want their customers to be pleased and well cared for. It was easy for me to contact them and communicate an address mixup and they got everything back on track for me.
I do love their clean perfumes and even got a free sample pack to find one that I loved! (Though it was hard to choose!)
I plan to stick with this company!
18 March 2026
Unprompted review
Reply from Dossier
This made our whole team smile, Jennifer! Easy and seamless is always the goal and we're so happy you're finding your perfect match among the samples. See you on the next one!
Great product
17 March 2026
Reply from Dossier
Guadalupe, that means a lot! Enjoy every magical spritz!
super service !
10 March 2026
Reply from Dossier
Appreciate you saying so, Joel! We are always here for you.
Reply from Dossier
That's what we're here for, Coalton! Can't wait to see you back soon.
Quick Response to an Issue about a Charge
I’ve been a Dossier customer for over five years, and this was the first time I ever had an issue with my order. I reached out through WhatsApp to double‑check my charge and make sure my member discount was applied. They got back to me fast. They were able to find my order in a minute and fixed everything without any back‑and‑forth. It was quick, easy, and honestly exactly how customer service should feel.
Five stars for resolving it right away. And yes — I’d absolutely use their support again. When a company handles things this smoothly, it keeps you loyal.
15 March 2026
Unprompted review
Reply from Dossier
Five years and still going strong, honestly this made our whole team smile! We always want every interaction to feel exactly like this and we are so glad we delivered. AT, your loyalty is everything to us and we can not wait to keep showing up for you!
I contacted customer service for some…
I contacted customer service for some help with my shipping address. Carolina was EXTREMELY helpful, kind and responded quickly to help me solve the issue.
15 March 2026
Reply from Dossier
Fast and helpful is our goal, every single time, Haven! So glad we could take care of you, and we can't wait to see you back soon! ✨
Quick and supportive customer service!
13 March 2026
Reply from Dossier
Haylie, we really appreciate you saying so! Can't wait to see you back! ❤️
Best customer service ever!
I’ve purchased upwards of 30 fragrances from dossier and have never been let down. I’ve received one fragrance that leaked and they immediately replaced it. It made an error in an order and they gave me a solution that was easier for me instead of them. They’ve truly shown up for me as a consumer every time I’ve needed them.
12 March 2026
Reply from Dossier
We love seeing longtime fragrance explorers in the community. Thank you for trusting us again and again, Laura! Our team is always ready to help, and we want to make sure you enjoy every magical spritz.
Reply from Dossier
That's the combo we aim for, Jill! See you on your next fave.
I first ordered Dossier products in …
I first ordered Dossier products in November and I loved the quality therefore I decided to keep my subscription and buy from them as my priority perfume retail.
On my recent order I forgot to use my coupon code and when I contacted them, they took care of the issue and refunded the discount amount to my account.
They are so friendly, responsive and their product has great qualoty. I recommend this company to any perfume lover and anyone who wants to smell good and expensive on a budget.
Thank you Dossier!
10 March 2026
Reply from Dossier
Elham, the fact that you made us your go-to says everything! We never want anything to get in the way of a good experience and we're so glad it all worked out. See you on the next haul, fam!
Excellent Customer Service!
Excellent customer service is what I received! I made an order without thinking and when I asked for assistance, it was incredible turnaround time! They are impressive!
10 March 2026
Reply from Dossier
Appreciate you saying so, Kramer! Our team is always ready to go. You just sit back and enjoy your new scents!
Impeccable Customer service!
Customer service could not have been better!! Would highly recommend based purely off my interactions with their team. So grateful for their care and efficiency!
10 March 2026
Reply from Dossier
Oh, Sophie you're too kind! We're passing this straight to the team. See you soon!
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