If you’re looking for timely processing and clear communication, DORT is not the right place. Our APPRAISAL took nearly SIX WEEKS — a timeline that should never exceed two weeks from contract... See more
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See what reviewers are saying
I have been a customer for this credit union for several years. They recently put in an automated system and I went back and forth until I found someone who could help me. I was trying to get a new p... See more
The absolute worst customer service from Jerry. Extremely condescending, I had to ask three separate times about how to login to my new account and he was instructing me to just drive to the branch, i... See more
I would NOT recommemd this bank to ANYONE. closed my account after not even being open a week. Must be there 6 months to make mobile deposits, 90 days before you can make check or cash deposits by at... See more
Company replied
Company details
Information provided by various external sources
Dort Financial Credit Union is a not-for-profit financial cooperative whose mission is to open doors to our members by providing quality financial services.
Contact info
9048 Holly Road, 48439, Grand Blanc, United States
- 800-521-3796
- feedback@dortfcu.org
- dortonline.org
1.5
Bad
553 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Dort Financial Credit Union
Elaine, thank you for the 5 star rating. See you again soon
Always a pleasure when I come in for…
Always a pleasure when I come in for anything that I need to take care of. Of course COVID-19 has definitely had an impact too.
14 October 2020
Reply from Dort Financial Credit Union
Mike, thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We hope to see you again soon.
For the last 3 weeks I have been trying…
For the last 3 weeks I have been trying to make an appointment or schedule a phone call with a mortgage officer. I've gotten no response. I've sent emails, visited the branch, was promised that "Mike" from the Grand Blanc branch (Lisa in the Hill Rd. branch sent him a message) would call me and I have yet to hear from anyone. I'm very disappointed.
13 October 2020
Reply from Dort Financial Credit Union
Hello, and thank you for the review. Please reach out to our mortgage department at 888-845-0653 to discuss this further.
I love banking with dort federal credit…
I love banking with dort federal credit union I really havent had any problems or anything and the people that work there are nice and very helpful
12 October 2020
Reply from Dort Financial Credit Union
Chelsea, we are so grateful for your review. Thanks for sharing your rating with us and the community. We hope to see you again soon!
Reply from Dort Financial Credit Union
Steven, thank you for the 5 star rating. See you again soon!
The automatic teller stations in my…
The automatic teller stations in my branch are quick & convenient!
7 October 2020
Unprompted review
Reply from Dort Financial Credit Union
Donald, thank you so much for sharing your experience with us. We hope to see you again soon.
Prompt and excellent service
Prompt and excellent service! No waiting!
5 October 2020
Unprompted review
Reply from Dort Financial Credit Union
Jan, thank you for the 5 star rating. See you again soon!
Worked with a Pierson Rd branch account…
Worked with a Pierson Rd branch account representative. She was very helpful and asked all the right questions. She provided new debit and credit cards for me at the end of our interview
3 October 2020
Unprompted review
Reply from Dort Financial Credit Union
Thank you so much for this review. We really appreciate you being a member. We’re here for you anytime.
Tammy was awsome friendly and helpful
1 October 2020
Unprompted review
Reply from Dort Financial Credit Union
Brenda, thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We hope to see you again soon.
Kristen Wise always does a good job and…
Kristen Wise always does a good job and gets me in and out quickly
1 October 2020
Unprompted review
Reply from Dort Financial Credit Union
Janine, thank you so much for this 5-star review. We really appreciate you being a member and helping to share the word about us. We’re here for you anytime!
Timely service
Staff member was ready to receive me at appointed time. Staff member explained the process as we moved forward until completion. Dort Financial provides a secure environment and I have confidence in their ability to provide excellent set.
30 September 2020
Unprompted review
Reply from Dort Financial Credit Union
Thank you so much for this 5-star review Christine! We really appreciate you being a member and sharing your experience with us and the community. We’re here for you anytime.
Every visit to Dort Federal Credit…
Every visit to Dort Federal Credit Union is a pleasent, visit. Thank you for your service, time and treating me like a person
29 September 2020
Unprompted review
Reply from Dort Financial Credit Union
Thank you so much for the review, T. Wilson! We work hard to meet expectations like yours, and we're happy we hit the mark for you. We hope to see you again soon!
This was my third trip in over the same…
This was my third trip in over the same issues and of the 3, this customer service representative was by far the best. She made my experience less complicated and clear.
29 September 2020
Unprompted review
Reply from Dort Financial Credit Union
Hi Joann, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our members. We look forward to seeing you again soon.
I am extremely happy with the customer…
I am extremely happy with the customer service of the Lapeer Branch. All employees are very helpful.
29 September 2020
Unprompted review
Reply from Dort Financial Credit Union
Happy Mom, thank you so much for taking the time to leave an excellent rating. We really appreciate your membership. Please let us know what we can do for you in the future.
Car loan handled quickly and well…
Car loan handled quickly and well done.. Great rate!
25 September 2020
Unprompted review
Reply from Dort Financial Credit Union
Mitch, thank you for the great review and positive feedback. We work hard to meet expectations like yours. We look forward to working with you again in the future!
Very helpful information on car loan
24 September 2020
Unprompted review
Reply from Dort Financial Credit Union
Gloria, thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We hope to see you again soon.
Fantastic customer service at Pierson Rd
The banker that has been helping me at the Pierson Rd location has been fantastic. All her advice is personal to my situation, and she remembers from visit to visit.
22 September 2020
Unprompted review
Reply from Dort Financial Credit Union
Thanks for the awesome review, Angela! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon!
Robin at the Clio location is…
Robin at the Clio location is wonderful...I have worked with Robin for years coming into the credit union it's always great experience!!!!!
22 September 2020
Unprompted review
Reply from Dort Financial Credit Union
Dyquesha, thank you so much for this great 5-star review. We really appreciate your membership and helping to share the word about Robin at our Clio branch. We hope to see you again soon!
Sharona was the ITM teller and she was…
Sharona was the ITM teller and she was very professional.
21 September 2020
Unprompted review
Reply from Dort Financial Credit Union
Theresa, thank you so much for sharing your experience with us. We hope to see you again soon.
Micayla was a great help with our loan!
18 September 2020
Unprompted review
Reply from Dort Financial Credit Union
MK, thank you so much for taking the time to leave an excellent rating. We really appreciate your membership and will be sure to share this with Micayla. Please let us know what we can do for you in the future.
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