I purchased the wrong colour golf balls, spotted it just before shipping. Marcus cancelled my order and refunded me very promptly with no issues through chat window.
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See what reviewers are saying
Tried to buy a driver, great price, free delivery to UK over £50, all good, but the website wouldn't accept my N Ireland post code. It would appear that Dormy golf don't deliver to ROI, and that ext... See more
Company replied
Last year I've ordered a Cobra driver through Dormy Unfortunately the driver-head cracked during a tee-off. Received a full refund from Dormy under warranty. Even for the return of the driver I receiv... See more
Company replied
Had problems with delivery FedEx were supposed to deliver on the Monday, didn’t arrive until Wednesday afternoon, very frustrating. The item looks to be as described and is good value compared to oth... See more
Company replied
Company details
Written by the company
Dormy har Europas största golfvaruhus. Hos oss hittar du allt det senaste inom golf. Vi har passionen och kunskapen att hjälpa dig att välja rätt golfutrustning.
Contact info
Salamandervägen 29, 71936, Örebro, Sweden
- info@dormy.se
- dormy.com
4.1
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Excellent service
Excellent service, great price and fast delivery, a very easy process, highly recommend
20 October 2025
Unprompted review
Reply from Dormy Golf
Thank you so much for your kind words!
We’re really happy to hear that you’re satisfied with the service, pricing, and delivery. It means a lot to us that you’d recommend us.
If you have any further questions or concerns, feel free to reach out and we’ll be happy to help you.
Wishing you a great day!
I wanted to send back my order but you…
I wanted to send back my order but you didn’t put the return label in the package. I don’t have a printer and it was very difficult for me to get the label. Finally I got it but it printed out very large so I had to put plastic and tape around the package. This all took time and money. I really hope that you don’t reduce the sending costs from the actual items!
After all this I had only problems with PostNord. But that is an other matter..
23 September 2025
Unprompted review
Reply from Dormy Golf
Thank you for your review!
We’re sorry that you experienced problems with printing a return label. We are currently changing our return system, and unfortunately there has been a bit of confusion during the transition. In the new system, you will receive a digital QR code that you can simply show at the post office, which will make the process much smoother going forward. Of course, we will not charge you for the return shipping in your case.
If you have any further questions or concerns, feel free to reach out and we’ll be happy to help you.
Wishing you a great day!
Sorry if im using the wrong section…
Sorry if im using the wrong section theres writing in Swedish I think .!!! Just received my order . Unbelievably ontime, in great condition, service was also awesome . DORMY and FEDEX made a great team . Just hope the golf club improves my game . Well done to all .👍
4 September 2025
Unprompted review
Reply from Dormy Golf
Thank you for your wonderful review!
We’re so happy to hear that your order arrived right on time and in perfect condition, and that you’re pleased with the service. Great to know Dormy and FedEx made a good team for you!
Now we just keep our fingers crossed that the new club helps improve your game out on the course.
If you have any further questions or concerns, feel free to reach out and we’ll be happy to help you.
Wishing you a great day!
Great service
Great returns process after original shoes came up a bit small, re-ordered a size up & couldn't be happier with the fit & comfort.
12 August 2025
Unprompted review
Reply from Dormy Golf
Hi Colin,
Thank you for your kind review!
We’re really glad to hear that the returns process worked smoothly for you and that going up a size made the fit and comfort just right. It’s great to know you’re now happy with your shoes!
Wishing you a great day!
Best regards
Team Dormy
Dormy is a good company but there…
Dormy is a good company but there police about returning money for at defect product through Klarna is a disaster.
I had a defect product and Dormy accepted to return my money. So fare so god. The money was not returned in 14 days and I contacted Dormy to ask why. They told me that they had done all they should and it was MY job to contact Klarna to get my money. I try to convince them that it was their job to talk to Klarna but they refuse. I find that very strange and frankly not ok that it is my job to talk to Dormys subcontractor.
I vent on to talk to Klarna and what a disaster. 3 times they promised me to return my money. Each time it would take 14 days. After not receiving my money after nearly 2 month, I returned to Dormy and told them that I would go to the Police and the legal system if they didn't contacted Klarna them selv. That help!
Finally I received my money directly from Dormy on the 28 of July after spending around 4-5 hours talking to Dormy and Klarna all in all.
I think that is a very bad client service and I will thinks twice about buying from Dormy again.
28 July 2025
Unprompted review
Reply from Dormy Golf
Hi Kim!
Thank you for taking the time to leave us a review.
We are of course really sorry about the delay in this case. What has happened in this case is that we have triggered a refund back to you, which has not reached you due to an error at Klarna that handeles all of our payments.
We have from our end contacted Klarna and asked them to make the refund, which they have had trouble making. Due to banking secrecy we are not allowed all information, which has lead to this case being much more difficult to handle.
When we realised that we where not going anywhere, we made a refund directly to your bankaccount. We have in other words made two seperate refunds to you.
Once again, we are really sorry about the confusion in this case.
We hope we will have the opportunity to provide you with a smoother and more positive service in the future.
Best regards,
Team Dormy
Fantastic service
Fantastic service and reasonable delivery times. Will definitely use again
14 July 2025
Unprompted review
Reply from Dormy Golf
Thank you so much for your kind words!
We're really glad to hear you were happy with the service and delivery, and even happier to know you'll be back.
You're always welcome at Dormy!
Best regards,
Dormy Golf
Returns procedure difficult
I was contacted by email with a response to my query about returning a golf top that was too small. However the website was frustrating as it would not allow me to register the return as instructed. I had to contact Customer Services to request a return label instead.
4 July 2025
Unprompted review
customer service is awesome
customer service is awesome. would order again everytime!
8 June 2025
Unprompted review
Reply from Dormy Golf
Thanks a lot for the great feedback!
So glad to hear you’re happy with the service and would come back again.
Have a nice day!
I didn’t get the club that I already…
I didn’t get the club that I already paid. No extra discount from next order. I had to choose another more expensive club. Very disappointed.
30 May 2025
Unprompted review
Reply from Dormy Golf
Thank you for your feedback!
We’re truly sorry to hear that the process didn’t meet your expectations and that the original club you paid for wasn’t available.
We understand your disappointment. Your experience is not what we want for our customers, and we’ll make sure to bring this feedback to the team.
If you have any further questions or concerns, feel free to get in touch and we’ll be happy to assist you.
Have a nice day!
I bought a pair of Ecco biom tour golf…
I bought a pair of Ecco biom tour golf shoes 6 months ago from Dormy Golf. The were at a really good price.
Sadly the seams split on the sides and they were no longer waterproof.
I contacted Dormy Golf and Johan got back in touch with a super quick response and resolution.
I would have no hesitation in recommending them or using them again
29 May 2025
Unprompted review
Reply from Dormy Golf
Thank you so much for your kind words!
We’re sorry to hear about the issue with your shoes, but we’re really glad Johan could help and that everything was resolved quickly.
It means a lot to us that you’d recommend Dormy and shop with us again.
You're always welcome to reach out if there's anything more we can do for you.
Take care out there on the course!
My rangefinder suddenly stopped…
My rangefinder suddenly stopped working. Then I sent it back to Dormy and I was treated very politely and when they could not find the problem they decided to refund the total amount, or I could choose something else. I finally did the latter. I am very satisfied with the handling of my complaint. dormy super thanks
28 May 2025
Unprompted review
Reply from Dormy Golf
Thank you so much for your kind words Michel!
We’re really glad to hear that you felt well taken care of and that the solution worked out to your satisfaction.
You're always welcome to reach out if there's anything more we can do for you.
Take care out there on the course!
The fastest and best customer service…
The fastest and best customer service via chat I have ever received. I was able to correct an incorrectly placed order right away, even though it was already 9:30 PM
21 May 2025
Unprompted review
Reply from Dormy Golf
Thank you so much for your kind words!
We're really happy to hear that you had such a positive experience with our chat support, even late in the evening.
It means a lot to us that we could help resolve your order quickly and smoothly.
Have a nice day!
Great customer service
Great customer service - return got lost but they refunded my return. Thank you!
13 May 2025
Unprompted review
Reply from Dormy Golf
Thank you so much for your kind review Joelle!
We’re really glad we could help resolve the situation smoothly despite the lost return.
Appreciate your understanding and hope to assist you again in the future.
If you have any further questions or concerns, feel free to get in touch!
Ordered 2 items weeks ago and still…
Ordered 2 items weeks ago and still haven’t received the order.
24 April 2025
Unprompted review
Reply from Dormy Golf
Hi Page!
Thank you for your review.
We're really sorry to hear that your order hasn’t arrived yet.
That’s not how it should be, and we’d love to help sort this out. Please contact our customer service so we can look into your order and get things moving.
If you have any further questions or concerns, feel free to get in touch and we’ll be happy to assist you.
Wishing you a great day!
Won’t deliver to Northern Ireland
Won’t deliver to Northern Ireland. Delivers to the Uk and Ireland but not Northern Ireland thanks to the extra EU nonsense regulations.
20 April 2025
Unprompted review
Reply from Dormy Golf
Hi and thank you for your feedback.
Due to various regulations around deliveries we’re currently unable to ship to Northern Ireland. We’re actively working on finding a solution to this, but for the time being it isn’t possible.
If you have any further questions or concerns, feel free to get in touch and we’ll be happy to assist you.
/ Dormy Golf
Tried to order two wedges.
Tried to order two wedges on their site, could not pay, eventually after approx 4 hours, they do not ship to my country, supposed to be the best golf store in Europe, my country is in Europe. An absolute disgrace, stay well away. They even sent me a voucher for £10 which is my currency to spend in the shop which I can not use because they do not ship to me. Barbaric.
20 April 2025
Unprompted review
Reply from Dormy Golf
Hi Keith!
Thank you for your feedback.
We understand your frustration, but due to various regulations around deliveries we’re currently unable to ship to Northern Ireland.
We’re actively working on finding a solution to this, but for the time being it isn’t possible.
We truly hope that we’ll be able to ship to Northern Ireland in the near future.
We apologize for the inconvenience and hope to have the opportunity to assist you in the future.
If you have any further questions or concerns, feel free to get in touch!
/ Dormy Golf
Great store and awesome customer…
Great store and awesome customer service . Had a problem with delivery and package content. The customer service managed to solve it quickly. Even if they were not responsible for this problem, they were very kindfull and comprehensive. It gives me a lot of confidence for next orders.
Morgan
17 April 2025
Unprompted review
Reply from Dormy Golf
Thank you so much for your kind words Morgan!
We're really happy to hear that you felt well taken care of, and that we could fix your problem.
Your trust means a lot to us, and we look forward to helping you again in the future.
If you have any further questions or concerns, feel free to get in touch and we’ll be happy to assist you.
Product arrived with depleted battery…
Product arrived with depleted battery when it was meant to take 4000 exposures. No help other than telling me to buy a new battery which is £10 for a single one and only available on special order. Really rubbish service.
10 April 2025
Unprompted review
Reply from Dormy Golf
Hi Nikki!
Thanks alot for sharing your experience with our customer service. This really helps us to improve.
In your case, we should of cource be the one to provide you with a new batteri or unit.
I have sent you an email and look forward to your response. Hopefully we will have a chance to resolve this matter and make it up to you.
Until then - best of luck with your golf game!
Awesome customer support
I had multiple times contact with the customer support. With the chat option I received the answer within minutes, that is perfect. Last time i had problems with the payment, after a suggestion from dormy i was able to finish my transaction. Keep it up!
25 March 2025
Unprompted review
Reply from Dormy Golf
Thank you so much for your kind words!
We’re really happy to hear that our chat support worked well for you and that we could help you complete your purchase smoothly.
Wishing you a great day and welcome back anytime!
They showed a perfect effort to provide…
They showed a perfect effort to provide a solution for my problem-solving.
10 March 2025
Unprompted review
Reply from Dormy Golf
Thank you for your review!
We truly appreciate your kind words and are glad that our efforts made a difference for you.
Hope to assist you again in the future!
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