I love the deep sleep masks Not only does it block out all light, but the silk is so comforting and beautiful against your face. The wrap around with velcro feature enables a comfortable, perfect-s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Super, super, super soft sleepmask that truly blocks out all light. The mask is very lightweight and the 'strap' is adjustable (also the 'velcro' is genius: your hair doesn't get caught in this materi... See more
Company replied
Amea was very helpful and professional. She arranged everything for me and the return process was very easy. Please do not believe the negative comments - you can trust in this company as they h... See more
Company replied
Shipping is a problem. Tracking number was provided 3 days after order to US and not 1 day processing as they state.. shipping company is GOFO and on their site shows label created but no activity for... See more
Company replied
Company details
Written by the company
We’re on a mission to elevate sleep into a true wellness experience. We create premium sleep products that blend stunning design with unmatched comfort, transforming your rest into an essential part of your well-being.
Contact info
2810 N Church St, PMB 61888, Wilmington,, United States
- info@doreandrose.com
- doreandrose.com
4.2
Great
9K reviews
Replied to 94% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My favourite brand
Great Service
Quick delivery
Great quality
Love the new colours on the sleep mask range .
The travel sleep mask pouch is awesome
Second purchase
Will only buy this brand .
I brought 2 pack promo . I gave one sleep mask as a gift for Mother’s Day
6 May 2026
Unprompted review
Reply from Dore & Rose
Second purchase, a Mother's Day gift and already loyal to the brand? We are so grateful for you! 🥰 So glad the new colors, the travel pouch and the quality are all hitting the mark. Cannot wait for your next order! Thanks!
I’m really happy I purchased this silk…
I’m really happy I purchased this silk eye mask for my “4th trimester”. It’s so soft and feels so nice on my skin, it really helps me take naps during the day with my baby.
13 May 2026
Unprompted review
Reply from Dore & Rose
Hello Kelli, A new mama getting those precious naps in? We love that so much! 🤩 So glad the mask is making those moments of rest a little, softer and sweeter for you. Enjoy every single one!
Cute and girly!
Such cute pj's, true to size and very soft.
I have since made a couple more orders for a different style of pj's and the silk pillow cases which are so silky and smooth, and I love the invisible zip closure.
Customer service has also been great to deal with.
8 May 2026
Unprompted review
Reply from Dore & Rose
Multiple orders, silk pillowcases and great customer service all checked off? We love a loyal fan! So glad every piece has been hitting the mark and that the invisible zip has been such a nice touch, Sammy. Cannot wait for your next order!🩷
First off the material was not soft at…
First off the material was not soft at all. I have tried to return it and just get the run around from the company. I even paid for the return label and they will not give it to me. There is no contact information and they will never let you return a product. I got scammed by this company and I pray people read this and save them self the money, dishonesty from this company and the frustration of feeling helpless. This company is dishonest and want to steal your money.
1 May 2026
Unprompted review
Reply from Dore & Rose
Hello Scott,
Your feelings of frustration are completely justified. Paying for a return label and getting silence afterward, no clear contact options, that's not okay, and we're not going to brush it aside.
I'm taking this seriously because your experience matters. When you check your inbox (and spam, just in case), you'll see I'm personally handling this. We want to prove to you that this company isn't what this experience made it seem like.
Many thanks,
Carmi (Dore & Rose Support)
Beautifully crafted eye masks
Beautifully crafted eye masks, promptly received. They are luxurious to wear.
30 April 2026
Unprompted review
Reply from Dore & Rose
Beautifully crafted, promptly delivered and luxurious to wear? That is everything, Leigh! So glad it all came together perfectly for you. 🩷
Just buy it
This sleep mask has always been wonderful. I continuously give these masks to my friends since the quality is constantly above par. I have two myself (one for home and one for travel) Always worth the buy.
7 May 2026
Unprompted review
Reply from Dore & Rose
Two for yourself and gifting them to friends? You are the ultimate Dore and Rose ambassador, and we love you for it! 🥹 Thank you so much for spreading the love, Jade!
Overall
Overall, I’m happy with my experience and I really like the concept and design of the products.
However, I was disappointed with the scrunchies, as they already showed defects and the elastic became loose after around two weeks of use. I also noticed some quality issues with one of the night products.
That being said, the support team was helpful and tried to find fair solutions. I hope the products will improve in quality over time, because the overall idea behind the brand is really nice.
12 May 2026
Unprompted review
Reply from Dore & Rose
Thank you so much for this honest and thoughtful review, Mandy! 🥹 We are really sorry the scrunchies and one of the night products did not hold up the way they should, and we are glad our team could help find a fair solution. Your feedback on quality means a lot and we are genuinely working to make it better.
Reply from Dore & Rose
Hi Hilde, last delivery and great quality all in one! 😍 So glad everything landed just right for you.
According to my wife
According to my wife, the product fits her so well and is incredibly comfortable. The sensation is awesome. When she tested it, she did not want to take it off and kept it the whole day. She washed it during the night and wore it back the following day. The design, pattern and material are truly great.
6 May 2026
Unprompted review
Reply from Dore & Rose
Hi Emmanuel, she washed it overnight just to wear it again the next day? That is the ultimate seal of approval! 🥹 So glad the fit, comfort and design are all making her feel amazing. She deserves it!
All good 🩷🩷 best pj eveeeerrrr
8 May 2026
Unprompted review
Reply from Dore & Rose
Best PJ ever?? We will absolutely take that! 😍 So glad they have earned that title. Thanks, Sofia!
I can’t sleep without Dore and Rose…
I can’t sleep without Dore and Rose mask anymore. I love the cozy feeling, quality and how practical it is to not be bothered by light. It brings me into my cocoon zone and my brain understands it’s time to sleep. It helps a lot! Thank you :)
12 May 2026
Unprompted review
Reply from Dore & Rose
Hi Morgane, your own little sleep cocoon, we absolutely love that! 🥹 So glad the mask has become such a meaningful part of your wind down routine. Sweet dreams always!
The mask is super soft and comfortable
The mask is super soft and comfortable. It stops the light in 100% and I sleep super well with it. Highly recommended.
7 May 2026
Unprompted review
Reply from Dore & Rose
100% light blocked and sleeping super well? That is exactly what we aim for, Gabriela! Thank you so much for the recommendation, it means the world. 🩷
Amazingly soft PJs
Great, quick service. Ordered the Long Tencel PJ Set for Mother's Day. It is so soft. And my wife has not been too cold or too hot, so really helps with regulating the temperature. So she is very happy with it.
5 May 2026
Unprompted review
Reply from Dore & Rose
What a perfect Mother's Day gift! 🥹 So glad the Long Tencel PJ Set is keeping her perfectly comfortable and that she is loving the softness. You did great, Maurice!
Reply from Dore & Rose
Hey Kaytie,
Carmi here from Dore & Rose Support. I’m sorry for the inconvenience caused by the sizing not being correct. We want to make sure you end up with a product you love and that fits beautifully. I’ve just sent you an email so we can look into this together and find the best possible solution for you. When you have a moment, please check your inbox (and your spam folder, just in case) so I can personally handle this for you.
A must have
The packaging is lovely, the material so soft, and the sleep.. girllllll - it’s the best sleep I’ve had in forever.
1 May 2026
Unprompted review
Reply from Dore & Rose
Girllll we felt that! 😄 Best sleep in forever AND gorgeous packaging? That is everything we work so hard for. So happy for you, Karina!
Reply from Dore & Rose
Soft and luxurious is exactly the feeling we go for! 😍 So glad it is coming through for you. Thanks, Yasmine!
return policy is not transparant
return policy is not transparant; its impossible to just change a size (you have to pay shipping 3 times.... with the original order, for the return order and for the new size)
pricing is not transparant, you get offers but when you try to proceed with that offer you get an error. Customer service is polite and response is quick, but they do not offer any solution.
Actually wondering if this is all legal... feels like a scam
12 May 2026
Unprompted review
Reply from Dore & Rose
Hi Marco,
We appreciate your honesty, and we're sorry the experience fell short. The combination of shipping costs and pricing errors you described isn't something we want any customer to go through. I'd like to understand what happened in more detail so we can actually fix it, not just for you, but to prevent this for others. I've reached out via email with a personal note; please check your inbox and spam when you have a moment.
Many thanks,
Carmi (Dore & Rose Support)
No tracking after 2 weeks
Pretty disappointed, paid for express and 2 weeks later still no tracking updates. Contacted staff several times and they said it’s been processed in the country of origin, I asked how they knew that and they said from the tracking number, so I requested the tracking and still shows as no tracking events, so where are they pulling this info from? Then today 17 days after I ordered, it says it’s been picked up from their warehouse??? So what was that BS about it being processed in the country destination? ….
21 April 2026
Reply from Dore & Rose
Hey Mac,
We can absolutely see why you’d feel disappointed here, especially after paying for express shipping and then seeing tracking updates that don’t seem to line up.
I’ve reached out to you directly via email so we can review everything in detail and get this sorted for you as quickly as possible. Please check your inbox when you can, including your spam folder just in case.
Returns process was an awful
Returns process was an awful, drawn out process with minimal support
24 March 2026
Reply from Dore & Rose
Hi Grace,
My name is Carmi from Dore & Rose support. Thanks for this feedback. A returns process that's drawn out and leaves you without support isn't acceptable, and we're sorry that's what you experienced.
I've sent you an email to talk through this together. Just check your inbox (including spam) at your convenience, and I'll personally make sure we find the best path forward for you.
Luxurious and comfortable …
Delivery was fast and I was kept up to date with the tracking process.. my daughter absolutely loves her new pajamas, the quality is amazing, they are so soft and luxurious. Great purchase. Very happy.
21 April 2026
Reply from Dore & Rose
Hi Kylie, fast delivery, great tracking and a daughter who absolutely loves her new PJs? That is everything! 😍 So glad the quality and softness came through and made it such a great purchase.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.