Doorlitedepot Reviews 

88
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company, often praising the quality of the products received. Customers found the ordering process easy and appreciated the prompt pre-ordering help with measurements and product fitting. Many highlighted the excellent packaging, ensuring items arrived in perfect condition and were well-protected during transit. The delivery service was frequently mentioned as timely, with products arriving quickly and sometimes even ahead of schedule. However, some customers also noted issues with damaged or broken items upon arrival, with one reviewer receiving a window that wouldn't latch and appeared previously repaired. A few other people also felt that the plastic quality of some components could be improved, specifically regarding the latching mechanism for sliding windows. There were also instances where orders experienced delays in status updates or were not delivered as expected, though replacements were promptly sent when issues were reported.

What people talk about most

Product

Customers had positive experiences with product, often praising its quality and perfect fit, with some noting... See more

Quality

People report positive experiences with quality, with many customers receiving top-quality products that... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers reporting that items arrived in... See more

Order

Customers consistently note positive experiences with order, finding the online ordering process very easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I usually don't write reviews unless I'm excited about a purchase or had a terrible experience. With door lite depot, everything went exactly as I expected it to. I had a minor change to the order a... See more

Rated 5 out of 5 stars

Great product ! great for renovation , Cost effective, made to measure Makes recycling good doors easy Easy fix for ''do it yourself people'' Delivered in well packed box ! Appreciated

Rated 5 out of 5 stars

We received some very prompt pre ordering help with measuring and ensuring the door lites would fit properly. The lites were delivered in a timely manner and we installed them ourselves. No problems.... See more

Rated 5 out of 5 stars

The doorlite was easy to order. Although it never really gave me a delivery date, I waited a couple of weeks. After that, I emailed and called the company, and within a couple of hours I got a a call... See more


Company details

  1. Door Supplier
  2. Window Supplier

Written by the company

Door Lite Depot specializes in high-quality, modern door lites that add a unique touch to homes across North America. Our selection features sleek, minimalist designs and intricate patterns, allowing you to transform your front door into a stylish statement. Crafted with durable materials like tempered glass and energy-efficient frames, our door lites enhance both the beauty and energy efficiency of your home. We offer a wide range of sizes and styles compatible with most major door brands, ensuring you find the perfect fit for your needs. At Door Lite Depot, customer satisfaction is our priority, with exceptional service from selection to installation. Ready to elevate your home's entryway? Explore our collection and find the ideal door lite to match your style today. Visit Door Lite Depot and transform your home’s first impression


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

88 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.5

All reviews

(88)

33 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The glass I ordered came broken.There e…

The glass I ordered came broken.There e mail response was quick when I emailed about the broken glass.Recieved the new one in great shape.Install was very easy.I am going to order the same glass for another door in my house

18 March 2025
Rated 3 out of 5 stars

Have some Patience

Took a few weeks to arrive. Had to email twice to get an idea of update delivery timing. However, once arrived was as described and in one piece. Installed easily.

16 January 2025
Rated 5 out of 5 stars

Great Manufacturer!!!

Customer service is outstanding, beyond expectations… product is high quality and great attention to detail, really happy with my product

16 January 2025
Rated 5 out of 5 stars

Excellent but not fast

If you're not in a hurry to receive the product, this is the place to go. Great prices and excellent quality. Shipping took some time, but was worth the wait.

19 December 2024
Rated 5 out of 5 stars

Great customer service

The item I ordered was damaged by the delivery company. I took pictures of the damage and contacted Doorlite. They apologized and without any more action on my part, they sent me a new unit. Absolutely the best customer service ever!

4 December 2024
Rated 4 out of 5 stars

Was a little hesitant to order at first…

Was a little hesitant to order at first as Doorlite had no google reviews or much online presence, but took a chance anyway. 4 stars, because they didn't respond to emails or phone calls. Was expecting to get an email or call to pick up my door lites, but instead was pleasantly surprised to find that they delivered it for free to our home! They sent the exact product we ordered online. The product itself is very good quality and shipped well, so nothing was damaged.

12 November 2024
Rated 4 out of 5 stars

Good service.

Good service.
Delivery took a little long.
Box was filled with styrofoam chips! That is not a very sustainable mayerial for shipping protection.

7 November 2024
Doorlitedepot logo

Reply from Doorlitedepot

Hi Christian, We thank you for your purchase. We take great pride in our sustainable package. The foam chips are made from a corn based water soluble material. That means it is fully bio degradable and will actually wash away when in contact with water, without leaving any contaminants in the water. Give it a try put a few peanuts in a glass of water and it will disappear in just a few minutes!

Rated 5 out of 5 stars

Positive experience.

I knew ahead of time that it would take 3 weeks to make and then ship. Knowing this upfront was appreciated. Well packaged and shipped promply.

23 October 2024

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