doola.com Reviews 2,013

Summary: If you are signing up with them, it's your job to tell them when to do their tasks and how to do them correctly. Not only this, you will have to constantly remind them to get your work done because everything at the backend is chaotic. If you leave it to them, you'll end up with missed deadlines, serious compliance mistakes, and a total disaster.

The operations at Doola are seriously messed up, and I regret renewing my subscription with them after they assured me they would pay attention, but now they are not.

Sure, their marketing is great, but behind the scenes, there are significant cost savings by putting all the work on a few team members.

The result? serious mistakes, email responses after weeks, and missed deadlines.
Specifically, we encountered the following issues:

1. Mishandling of Sensitive Documents: As our formation process was finished, we received our documents in the portal, and to our surprise, the certificate of filing was in someone else's name instead of our name. I immediately contacted our account manager, Betty, who assured me she would look into this issue as a priority. Three business days went by, and we were literally ignored before I started emailing everyone and managed to get their attention.

2. Wrong Tax Advice: On multiple occasions, we were given wrong tax advice, asking us to file for the year when we were not supposed to.

3. Very bad customer support / Ops. support: We wanted to file taxes on time and emailed them for 2 months straight, only to receive a response one week before the deadline stating they were filing for an extension, with no draft or submission in sight.

So overall, if you are signing up with them, it's your job to tell them when to do their tasks and how to do them correctly. Not only this, you will have to constantly remind them to get your work done because everything at the backend is chaotic.

James has gone above and beyond and has supported me through all the early stages. I feel like I am in good hands, which takes away a lot of the worry that goes with setting up a business in a different country. 5 star!!!

Great experience with Doola! The process of forming my LLC was smooth, fast, and very professional. Their team was helpful and kept me updated at every step. Highly recommended for anyone starting a business in the U.S.

LLC done in 2 weeks.
Faster I think it is impossible.
So far, GREAT JOB!

I had a great experience with Doola. The whole process was smooth and well organized, and everything moved along quickly without any unnecessary delays :)

What really made the difference was my contact person at Doola who was always attentive, super responsive, and very easy to communicate with. Every question I had was answered clearly and fast, which made the entire experience stress-free. It felt like I was genuinely supported, not just going through an automated process.

Overall, I’m very happy with the service and would definitely recommend Doola to anyone looking for a reliable, efficient company with excellent customer support.

Seamless experience of onboarding and registration

Doola is Absolutely Amazing! From our video calls with Riley (and we had a few with many questions) to customer service with Oriana regarding a form for our EIN #, we have not been disappointed. Doola has been quick to respond in all issues and concerns. We are so happy that we went with Doola; being from Canada we saved money and know that we are in good hands. We are so happy that we made the right choice and we can verify that you won't be disappointed.

Great team effort, everything is done and I'm grateful beyond measure. One less thing I have to worry about because these folks are on top of it.

Excellent service in dealing with customer enquiries and support.

Dola is very condensending and very, very argumentative not very helpful to Mankind. Whatsoever, I recommend a total review of your product and a complete removal from the cloud data.Immediately effectively, removing all traces of dola immediately

I purchased Doola’s highest tier plan because I believed it would cover everything needed to keep my company compliant. Unfortunately, that was not the reality.

I started the service on January 1, 2025 and canceled on December 31, 2025. Since it was my company’s first year, I expected Doola to handle the required United States company filings, or at least clearly include them in what I paid for. The filings were not completed, and when I asked Doola to take care of them because I had paid for a full coverage type of plan, I was told I would need to renew my subscription again or pay an additional fee of around 350 United States dollars to get the filings done.

On top of that, I paid 67 United States dollars for the Wyoming filing or renewal. I was told they would contact me when it was ready to proceed, but when I followed up later, I was informed I needed to pay extra again.

This experience was frustrating and disappointing because the service felt far from covered despite paying for the highest tier. My advice is to be careful, confirm in writing exactly which filings are included, and do not assume the highest tier includes all mandatory compliance work without extra fees.

I was charged $197 on January 16, 2026 for registered agent services, only to later discover that my company had been administratively dissolved more than four months earlier.

At no point during those four months did Doola notify me via email or direct communication that my company was dissolved. Despite this, billing continued for services tied to a non-existent entity.

After discovering this, I immediately contacted Doola and formally requested a refund and termination of services. I have received no response.

Charging customers for services on a dissolved company without notification and then going silent when contacted is deeply concerning and unprofessional.

I would strongly advise anyone considering Doola to monitor their company status independently and not rely solely on their communication.

UPDATE 27th of January : the continued lack of response is making this unnecessarily difficult. I have made every effort to communicate directly and privately, yet I only seem to receive engagement when the issue becomes public.

Parshwa, helped me through the whole incorporation process and is always ready to support you.

What a great experience! I've had a few companies and accountants in the past and always felt the weight of compliance on myself but Doola, in particular Sheetal Sharma has made me feel like I can focus on the business knowing they are taking care of the other side for me.

The reminders, follow ups and excellent communication is exactly what you would like but never expect to happen.

The best.

Quick, informative and friendly responses.

This is my first time using doola. I requested that they form my LLC and obtain my EIN. It was a very easy process and was completed in about 5 days. They have great follow-up regarding me adding DBA(s) to my corporate LLC, which I plan to use for this process as well.

Doola provides realtime help along all the steps of the process by providing you with real human help. Doola understands that wheras AI is on the hype, clients have to be handled by real people who understand each other.