I lost my ring at the Stanford Ranch Quick Quack in Rocklin. Went in to talk to the staff and they took my info and gave me a time frame of when the washers, dryers and vacuum catch would be checked.... See more
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So if you look at my last review they say someone will call me . Third time and NO ONE wants to speak to a customer. They will respond to please send us an emai at socialmediadontdrivedirty.com and th... See more
Company replied
I joined Quick Quack carwash immediately after purchasing new RAVE 4 expecting a simple, safe cleaning, to keep our car looking new. But after 6 months of using Quick Quack we noticed multiple scrat... See more
Company replied
I’ve been to WW White location several times and each time I go I have to purchase a membership again because they can’t find my membership or says I only purchased a single wash. This carwash is a ri... See more
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2.4
Poor
93 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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12 years old can do better for $4
How can you charge twenty three dollars For what a twelve year old did forty years ago for couple bucks This wash was ten dollars three years ago And now they want 23. And all that does the scratch your paint Call me companies just getting worse.Pure garbage do what you self Save $23, it's a scam.
21 May 2025
Unprompted review
Reply from Quick Quack Car Wash
Hello Daniel - Thank you for taking the time to share your feedback. We understand that price increases can be frustrating, and we appreciate the opportunity to clarify.
Our pricing has changed modestly in the last years to reflect rising operational costs and to ensure we can continue to deliver the level of quality and service our customers expect. Our basic single wash was previously $9.99 and is now $12.99. The unlimited monthly membership for that same level of was has increased from $19.99 to $22.99. With our membership you have unlimited access to the wash each month for one low price that pays for itself in just 2 visits. These adjustments help us maintain high standards in both equipment and customer experience.
We’re committed to providing a great value, and we hope you'll continue to see the benefits of our service.
No partial refunds--what a rip-off
After we moved, I cancelled my unlimited car wash and Quick Quack refused to give me a pro-rated refund for the 3 weeks remaining. What a rip-off!
12 May 2025
Unprompted review
Reply from Quick Quack Car Wash
Hello Jeffrey - we apologize for any issue you have had with your cancellation. When every account is created, every customer signs the terms and conditions, including our cancellation instructions and policies. We also immediately send a welcome email with the renewal date, the renewal price, and a link to these terms for reference. These terms are available for viewing on our website. We do everything possible to be clear with our customers regarding our policies. As it states in the terms and conditions: "5.2 You can cancel Services (including removing a vehicle from a Flock Pricing plan) at any time. When you cancel, you are solely responsible for properly canceling the Services. You may cancel the Services by giving notice at least ten (10) days prior to the renewal date of your Services by email at info@dontdrivedirty.com or by phone at 888-772-2792." We apologize for any misunderstanding you experienced in relation to your cancellation.
This company continued to pull money…
This company continued to pull money from my account after i cancelled my membership. I was unable to use the wash service, am unable to get a refund. Its a scam. I cant even get a response.
27 April 2025
Unprompted review
Reply from Quick Quack Car Wash
Hello Kelli - We apologize that you have had this experience. Accounts can be canceled by contacting customer service at 888-772-2792, on your MyQQ app, or by submitting a request online or to info@dontdrivedirty.com. Online requests are completed and sent a confirmation email within 48 hours. Cancellations done with customer service are immediate and a follow up confirmation email is sent. Customer service is open 7 days a week from 6 am- 7 pm PST. We would love an opportunity to reach out directly for more information and investigate any issue you have been having with your cancellation. Please send your phone number and license plate to socialmedia@dontdrivedirty.com and we will have a customer service agent reach out ASAP to assist you.
If I could give it a Zero stars I…
If I could give it a Zero stars I would. I have had nothing but problems with the Quick Quack located in Puyallyup Washington. Lots of problems transferring membership from Glint and now that we got that resolved attempted to get my car washed on a Friday evening an 6pm and no one to check in with, waited 5 minutes while a couple employees just looked in my direction and eventually I just left. Wearing dress pants, white shirt and tie don't make your customer service experience professional if there is NO customer service. Do Better!!!!
2 May 2025
Unprompted review
Reply from Quick Quack Car Wash
Hello Tim - Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our store leader would love an opportunity to reach out directly for more information and to address any questions or concerns. Please send your phone number and license plate to socialmedia@dontdrivedirty.com
Great staff
1 May 2025
Unprompted review
Reply from Quick Quack Car Wash
Thanks Jeff! We appreciate the review!
Warning About Quick Quack Car Wash – Membership Regret, Poor Service, and Vehicle Surface Damage
Warning About Quick Quack Car Wash – Membership Regret, Poor Service, and Vehicle Surface Damage
I’m writing this to warn others about my extremely disappointing experience with Quick Quack Car Wash.
Like many others, I was approached multiple times and encouraged to try their membership. Their staff constantly pushed for people to “sign up and give it a shot.” I finally gave in—and it turned out to be the biggest disappointment ever.
After my first wash, my vehicle was left with sticky black residue all over the sides—something that should never happen after a car wash. I had to pay $45 out of pocket for a full professional detail to clean it. Unfortunately, it happened again, and now I’m facing another $45 for cleaning. That’s $90 in damage caused by their service.
I contacted customer service three times:
• First call: I spoke with a representative who acknowledged the issue but didn’t offer a solution.
• Second call: I was told I’d only get a $10 refund. When I asked for a supervisor, I was told they were “too busy,” and then I was rudely hung up on.
• Third call: The representative told me my refund was already “declined” (despite never being given a real option), and refused to let me speak to a manager, saying I’d have to handle it directly with the location.
The customer service was dismissive, unhelpful, and unprofessional. I’m requesting a full refund of my membership and warning others to avoid this place. What’s advertised as a helpful, affordable service ended up costing me time, money, and frustration—not to mention visible damage to my vehicle’s exterior.
I strongly advise others to stay away from Quick Quack Car Wash until they take accountability for the damage their service caused and fix their customer support practices.
30 April 2025
Unprompted review
Reply from Quick Quack Car Wash
Hello Ursula - we apologize that you had this experience. From another review you posted we understand you visited the Rancho Mirage location; however, we have reached out to our store leader, and they do not have any damage claims with that name or description and are not aware of your situation.
We apologize that your contact with customer care did not result in a solution. Customer care does not handle or have access to claims and we apologize for any frustration this caused you.
We are committed to always doing everything possible to ensure the safety of every vehicle that travels through our wash. We wash hundreds of vehicles each day without incident, but in the rare case of damage, we always thoroughly investigate each claim and work with our customer for a resolution.
Our store leader would love an opportunity to look into this and address any questions or concerns. Please send your phone number, which location you visited, and the license plate of the vehicle to socialmedia@dontdrivedirty.com and we will have our store leader reach out ASAP to assist you.
The staff are very friendly
The staff are very friendly. Bought a membership and will be coming back often.
26 April 2025
Unprompted review
Reply from Quick Quack Car Wash
Thanks Edward! Thank you for the positive feedback! We’re delighted to hear you enjoyed our service!
Automatic membership renewal
In November 2024 I went to the CalExpo wash to purchase a car wash but decided to purchase the monthly option, instead. I ask the employee if providing my debit card for payment automatically renewed membership each month. The answer was not clear to me but sounded like it would not automatically renew. However, it did. Because December was a dry month, I used the renewal. In January I went to their website to cancel my membership and received a message offering a free month and accepted. I was not aware of the "fine print" agreeing to continuing membership. This cost me two months of charges for no washes. The Quick Quack customer service response was like "tough luck" we don't refund past non use memberships. Their business practices are predatory and unethical.
21 April 2025
Unprompted review
Reply from Quick Quack Car Wash
Hello Ted - We're truly sorry to hear that your experience didn’t meet expectations and understand how frustrating unexpected charges can be.
We want to clarify that when you chose to accept the free month offer instead of completing your cancellation, information about the continued membership was displayed on the same screen as the offer. Additionally, a follow-up confirmation email was automatically sent to your account email address, restating that a free month had been applied and that your membership would remain active, including the next billing date.
We strive to be transparent at every step, and we make every effort to ensure customers are fully informed before making a decision. While our policy does not allow refunds for unused months, we genuinely regret that this resulted in a negative experience for you.
It’s great!!!!!!!!!!!!
22 April 2025
Unprompted review
Reply from Quick Quack Car Wash
Thanks Araya! Thank you for taking the time to leave us a wonderful review! We're glad to hear that you had a positive experience with our business.
Reply from Quick Quack Car Wash
Thank you Miranda! We appreciate the review! We are proud to provide a convenient, clean wash while providing excellent customer service. We appreciate your business and remember, Don't Drive Dirty!
Car wash shut off while brushes were on the car
Car wash shut off while brushes were against the car. When the brushes started it nicked the paint at the top of the drivers door. Brushes should have retracted before starting again. Will never use this car wash again!
29 March 2025
Unprompted review
Reply from Quick Quack Car Wash
Hello Christopher - we apologize that you have had an unsatisfactory experience. The car wash is designed with the safety of your vehicle in mind. There are times when our team will have to stop the wash due to another customer having issues loading onto the conveyor. Our team will stop the wash and assist the customer. As soon as they are safely loaded they will restart the wash. The wash is designed to do this without affecting wash quality or causing any damage. Our wraps are made of a combination of soft cloth and neoprene foam (scuba suit material) in order to be safer on your car’s finish. They are also under continuous water spray and is lubricated and saturated with cleaning foam making it highly unlikely that the wrap would cause any damage when in contact with your vehicle. The very rare instance where a wrap damages a vehicle is if something is stuck in the wraps. Stopping the wash would not cause the type of damage referred to in this review. However, we are committed to always doing everything possible to ensure the safety of every vehicle that travels through our wash. We wash hundreds of vehicles each day without incident, but in the rare case of damage, we always thoroughly investigate each claim and work with our customer for a resolution. Did you speak with a store leader and file a claim? If not, please return to the location and file a claim with our onsite team. Or you can send your phone number, license plate, date of incident and which location this occurred at to socialmedia@dontdrivedirty.com and we will have our store leader reach out ASAP to assist you.
Will the manager on site was not…
Will the manager on site was not helpful noting that I no longer use this service he still charge me for April even if April in not due here
30 March 2025
Unprompted review
Reply from Quick Quack Car Wash
Hello Moises - We apologize that you have had this experience. Accounts will automatically renew every 30 days until cancelled. This renewal date depends on the date you signed up for your account.
When every account is created, every customer signs the terms and conditions, including our cancellation instructions and policies. We also immediately send a welcome email with the renewal date, the renewal price, and a link to these terms for reference. These terms are available for viewing on our website. We do everything possible to be clear with our customers regarding our policies. As it states in the terms and conditions: "5.2 You can cancel Services (including removing a vehicle from a Flock Pricing plan) at any time. When you cancel, you are solely responsible for properly canceling the Services. You may cancel the Services by giving notice at least ten (10) days prior to the renewal date of your Services by email at info@dontdrivedirty.com or by phone at 888-772-2792." We apologize for any misunderstanding you experienced in relation to your cancellation. We would be happy to have a customer care agent reach out directly to look over your account with you and address any questions or concerns - please send your phone number and license plate to socialmedia@dontdrivedirty.com
I HAD A GREAT EXPERINCE
I HAD A GREAT EXPERINCE! WHO helped me was a girl named Emma, She did such a good job helping me! I’m def going back!
25 February 2025
Unprompted review
Reply from Quick Quack Car Wash
Thanks Delta! We appreciate the review and look forward to serving you again soon!
At the Harlingen texas car wash vacuums…
At the Harlingen texas car wash vacuums don’t have good suction or don’t work. have to go somewhere else to vacuum and i pay a lot for membership for vacuum not to work
23 February 2025
Unprompted review
Reply from Quick Quack Car Wash
Hello Christina - Thank you for taking the time to review and for your feedback. We apologize that you have had this experience. Our teams do work very hard to keep the free vacuums serviced and maintained for our customers. Our vacuums do get a lot of use and, unfortunately, are often used to vacuum items that can clog or damage the system. We always try to address these problems quickly. Always feel free to let a team member know if you are experiencing issues because a clog may be recent, and it may not have been brought to our attention yet. We will always do what we can to assist. We will pass along your feedback to ensure that we exhaust all avenues to optimum performance.
Garbage
Garbage. Wash is mediocre, especially for the price. The staff is usually friendly tho.
WORST THING ABOUT THEM: Good luck cancelling. I’ve been charged for two months after requesting a cancellation at which they approved in JAN. The first charge was a month later in FEB, when I reached out to them and they said that the cancellation was ‘out’ of their billing cycle that I was being charged. But I had cancelled before that billing cycle would’ve started, they doubled down on that they wouldn’t give me my money back and told me they would now charge me for each wash I had used between the Dec billing cycle that I had indeed already paid for. I should’ve fought harder for them to return the money, but it was 20 bucks, FINE.
I reached out to my bank to make sure they did not and wouldn’t have any pending charges continuing, my bank said I was good for that month.
Low and behold yet another month later I am being charged for yet another month, I canceled in JAN and now being charged yet again in MARCH. This place is a scam, their customer service is a sham and built on the crux of being crooks.
DON’T EVER SUBSCRIBE TO THIS BUSINESS.
16 February 2025
Unprompted review
Reply from Quick Quack Car Wash
Hello Michelle - we apologize for any issue you have had with your cancellation. When every account is created, every customer signs the terms and conditions, including our cancellation instructions and policies. We also immediately send a welcome email with the renewal date, the renewal price, and a link to these terms for reference. These terms are available for viewing on our website. We do everything possible to be clear with our customers regarding our policies. As it states in the terms and conditions: "5.2 You can cancel Services (including removing a vehicle from a Flock Pricing plan) at any time. When you cancel, you are solely responsible for properly canceling the Services. You may cancel the Services by giving notice at least ten (10) days prior to the renewal date of your Services by email at info@dontdrivedirty.com or by phone at 888-772-2792."
We would be happy to have a customer care supervisor reach out directly to look over your account with you and address any questions or concerns - please send your phone number and license plate to socialmedia@dontdrivedirty.com
I come out west in the winter time from…
I come out west in the winter time from Indiana. I’ve always used Quick Quack. Never a problem. I just wish the entry to the wash was a little wider. Service is always good. Truck comes out nice and shinny.
4 February 2025
Unprompted review
Reply from Quick Quack Car Wash
Thanks Gary! Thank you for posting your positive review. At Quick Quack we value your time and always strive to provide fast and efficient service. We are so pleased to hear you had a great experience. We look forward to welcoming you back soon.
Did not cancel membership when asked…
Did not cancel membership when asked too.
Refuse to reverse charge. After I emailed them day before membership renewal. Snarky unreasonable unhelpful customer service people. hard to reach, didn't answer phones.
Unreliable unprofessional.
6 February 2025
Unprompted review
Reply from Quick Quack Car Wash
Hello Lindsay - we apologize for any issue you have had with your cancellation. When every account is created, every customer signs the terms and conditions, including our cancellation instructions and policies. We also immediately send a welcome email with the renewal date, the renewal price, and a link to these terms for reference. These terms are available for viewing on our website. We do everything possible to be clear with our customers regarding our policies. As it states in the terms and conditions: "5.2 You can cancel Services (including removing a vehicle from a Flock Pricing plan) at any time. When you cancel, you are solely responsible for properly canceling the Services. You may cancel the Services by giving notice at least ten (10) days prior to the renewal date of your Services by email at info@dontdrivedirty.com or by phone at 888-772-2792."
We would be happy to have a customer care supervisor reach out directly to look over your account with you and address any questions or concerns - please send your phone number and license plate to socialmedia@dontdrivedirty.com
Don't believe the person at the gate…
Don't believe the person at the gate that tries to sell you a monthly membership. First, they can't explain it correctly to advise you the real monthly cost; then they say they can add or subtract a second auto for the same price which is not true and according to their phone representative, the on site workers have no authority to assist you with a membership problem. Read the membership fine print that you have to go on line to get as its not provided at the site when/if you sign up. Called to cancel and then got charged for one more month.
3 February 2025
Unprompted review
Reply from Quick Quack Car Wash
Hello Sharon - we apologize that you had an unsatisfactory experience and for any misunderstanding that occurred during your visit. Our membership prices are listed at the check-in of every location. Memberships are for single vehicles, but we do offer multi-vehicle discounts. You can select a membership level and pay full price for the first vehicle and then a discounted rate for each additional vehicle (up to 4 vehicles) per month. Our team members at check-in will inform you if we have a promotion available, please note that all promotions are introductory promotions and for the first month only. Pricing will return to normal the 2nd month. Our memberships are a subscription that will auto-renew every 30 days until cancelled. When every customer creates a new account we immediately send out a membership email that includes renewal date, renewal price, and a link to all of our terms. We try to do everything possible to be clear with our customers. You can cancel your account on your MyQQ app or by calling customer care at 888-772-2792. They are available 7 days a week from 6 am - 7 pm PST to to assist you. We apologize for any misunderstanding that occurred during your visit and hope we have an opportunity to better serve you in the future.
I am so incredibly graceful for the…
I am so incredibly graceful for the over and beyond service that I received today! My daughter and I became locked out of our vehicle while vacuuming; Jace let us warm up inside while we were waiting for a locksmith- but then utilized a kit to unlock my car so we didn’t need to pay the extravagant fee…
JACE- you are truly a rockstar and I appreciate your help! Thanks a million!
26 January 2025
Unprompted review
Reply from Quick Quack Car Wash
Thanks Tonya! We appreciate that you took the time to share you experience. We're very glad to hear that Jace was able to help you out in a frustrating situation. We look forward to serving you again soon!
Their car washes are always frozen and…
Their car washes are always frozen and don’t work during the winter months. They do nothing to fix the problem. Instead they close the car wash and put out a sign that says “we’re away with our flock”. What a joke!
20 January 2025
Unprompted review
Reply from Quick Quack Car Wash
Hello Nate - thank you for taking the time to review and your feedback. Winter months are tough because with freezing temperatures we must take great care to ensure the safety of every customer that comes through our wash and this includes inspecting our wraps frequently to ensure that they have not frozen. Our teams do their best to stay on top of this and when the wraps do show signs of freeze we will need to temporarily close the doors to heat the wraps so that we can reopen and begin washing. This process takes about 20 minutes and then we can reopen and begin washing cars again. We never wish to turn any customer away, but our customers trust us with one of their biggest investments so we must do everything possible to ensure they can safely wash at our locations. We apologize for any inconvenience this situation has caused you and hope to better serve you in the future.
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