www.domli.co.uk Reviews 

1,556
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 505 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including worktops, tables, and shelves, often highlighting the beautiful wood and excellent craftsmanship. The delivery service is frequently commended for its speed, efficiency, and careful packaging, ensuring items arrive in good condition. Many people express satisfaction with the overall service, noting the ease of ordering and the helpfulness of the staff. However, some customers experienced issues with delivery, including delays, items arriving damaged, or problems with the courier service. A few reviewers also mentioned receiving incomplete orders or having difficulty with communication regarding delivery updates.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers expressing satisfaction with the... See more

Quality

Users describe positive interactions with quality, frequently praising the high quality of products,... See more

Delivery service

Consumers find delivery service to be positive, frequently praising its speed and efficiency, with many items... See more

Order

Customers consistently note positive experiences with order, praising the easy ordering system and clear... See more

Service

People report positive experiences with service, often highlighting excellent communication, quick delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a great company!! I was dubious to say the least. I hadn’t heard of the company before and the prices seemed too good to be true. Firstly the quality of the wooden worktops (oak, both 60 and 90cm... See more

Rated 5 out of 5 stars

I have bought several items now from Domil and all have been excellent. I’ve had oak worktops, table top and bench top, all of which have been lovely, good quality wood. The delivery company didn’t de... See more

Rated 5 out of 5 stars

The delivery was cancelled because the courier said they hadn't received the worktops. No info about when they will be delivered. Disappointed as I was hoping to get them in tomorrow. Since my fi... See more

Company replied

Rated 5 out of 5 stars

I ordered a bespoke circular table with cast iron base. I had various emails with staff about details required and each time they were super helpful. When my table arrived it was very well packaged. I... See more

Company replied


Company details

  1. Home Improvement Store

Written by the company

At domli, we specialise in providing natural, high-quality products for your home. Solid oak chopping boards, floating shelves and custom desks are just some of the unique items that our product experts have curated from around the globe. Sustainably sourced with swift delivery - that's the domli difference.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(1,556)

477 reviews in the last 12 months

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Rated 4 out of 5 stars

Great product

Great product, it's nice to find a company that's operation is responsibly sourced. I did have an issue after delivery. But this was sorted swiftly and professionally.

26 May 2026
www.domli.co.uk logo

Reply from www.domli.co.uk

Hello Jonathan,

Thank you for taking the time to leave us a review.

We're delighted to hear that you're pleased with the product and that our commitment to responsibly sourced materials was something you valued. Sustainability and responsible sourcing are important to us, so it's always encouraging when customers recognise the effort that goes into this aspect of our business.

While we're sorry there was an issue following delivery, we're pleased that our customer support team was able to resolve it swiftly and professionally. Things don't always go perfectly, but when challenges do arise, we aim to put them right as quickly as possible.

Thank you for choosing domli and for your balanced feedback. We hope to have the opportunity to serve you again in the future.

Best regards,

The domli Team

Rated 5 out of 5 stars

I had a look in mind and there it was…

I had a look in mind and there it was on the Domli website. It wasn't exactly what I was looking for but it was exactly what I needed. Ordering was easy, communication was constant so I knew what was happening when. I ordered on a Friday of bank holiday weekend and it arrived Tuesday morning so next business day as promised.
The bench itself is beyond expectation, the quality, easy of putting together and looks amazing in my hallway. It's sturdy and solid yet elegant and graceful. I can't recommend Domli more highly, and I will be a returning customer.

22 May 2026
www.domli.co.uk logo

Reply from www.domli.co.uk

Hello Karen,

Thank you for taking the time to leave such a thoughtful and detailed review.

We love your comment that the bench wasn't exactly what you were looking for, but was exactly what you needed. It's always rewarding to know that a customer has found the perfect piece for their space, even when they weren't expecting it.

We're delighted that the ordering process was straightforward and that our communication kept you informed every step of the way. It's also great to hear that your bench arrived as promised, especially over a bank holiday weekend.

Most importantly, we're thrilled that the bench exceeded your expectations. Describing it as sturdy and solid yet elegant and graceful is exactly the balance we strive for when designing and crafting our furniture. We're pleased that assembly was simple and that it has found the perfect home in your hallway.

Thank you for your incredibly kind recommendation. Knowing that you plan to return to domli in the future is the highest compliment we could receive.

We look forward to serving you again.

Warm regards,

Rated 5 out of 5 stars

Great value, excellent wood, good company

I have bought several items now from Domil and all have been excellent. I’ve had oak worktops, table top and bench top, all of which have been lovely, good quality wood. The delivery company didn’t deliver the upstand I ordered with my other items, so I contacted Domil & they immediately found out they had been damaged in transit so sent a replacement straight out, giving me a choice for delivery day. Great, efficient company, would recommend.

21 May 2026
Rated 5 out of 5 stars

The service was really good

The service was really good, item arrived as scheduled and the drivers asked politely if I need any help.
The table is amazing, but I wasn’t sure about its legs attachment , because they seem to be positioned not in the centre under the table, but unproportional, I love it so much!

28 May 2026
Rated 3 out of 5 stars

I still am to receive my order as the…

I still am to receive my order as the shipping company didn’t even knock my door while I was waiting for the delivery. I had to reschedule twice.

28 May 2026
www.domli.co.uk logo

Reply from www.domli.co.uk

Hello A Chalise,

Thank you for taking the time to leave a review. I am sorry to hear about the issues you experienced with the initial delivery attempt made by APC on 1 June 2026 at 12:20 pm.

Having reviewed the tracking information, I can see that a calling card was left by the driver and that you subsequently rearranged delivery through APC Choice. The parcel was then successfully delivered and left in a safe place in accordance with your instructions on 3 June 2026 at 11:38 am.

Please accept our sincere apologies for any inconvenience caused during the delivery process. While we are pleased that the order was ultimately delivered successfully, we appreciate that the delay may have been frustrating.

Should you wish to discuss the matter further, please do not hesitate to contact our Customer Support team at info@domli.co.uk, and we will be happy to assist.

Kind regards,

Customer Support Team
domli Limited

Rated 5 out of 5 stars

Domli

I like the ease of use on the website the goods were delivered promptly well packed. When unpacked I liked the feel of quality of the the wood and ease of assembly. All in all to say I'm happy with everything is an understatement.
Thank you

26 May 2026
Rated 5 out of 5 stars

Recommend

Good product, really solid and well made with very clean perfect edges. Packaged well for protection and arrived at our door roughly 4 days from ordering it.

26 May 2026
Rated 5 out of 5 stars

Can't fault this company

Can't fault this company. Excellent service from ordering to receiving my order. Great communication from the company as to delivery etc. The quality of the worktop was excellent.

20 May 2026
Rated 5 out of 5 stars

Dolmi suplied me with a very good…

Dolmi suplied me with a very good product unfortunately both Dolmi and myself were let down by the courier DX ,the worktops were a week late in their arrival. We were compensated by Dolmi who waived the delivery charge.

18 May 2026
Rated 5 out of 5 stars

Brilliant!

I will definitely be ordering from here again! I ordered a table and wanted a particular size. I emailed their customer services regarding this and they were so prompt in their replies and quickly gave me a quote at a reasonable price. Their delivery was speedy and the driver brought it all into my house for me which was good. The table is absolutely brilliant. I love it so much.

19 May 2026
Rated 5 out of 5 stars

The best customer service

The best customer service ever!

So pleased with our new table and chairs. The quality is great and they look amazing in our home. We did have a few issues with delivery which was no fault of Domli, but they went above and beyond to make sure the issues were resolved quickly and efficiently.

Highly recommend.

19 May 2026

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