The gentleman knew what he was doing and the ovens have worked great since he left. The scheduling was disappointing, as I was told a very specific day and then got notifications saying it was seve... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would like the world to know that Domestic & General is a great company to go with home appliances. The technician was prompt, professional, and courtesy. He was in and out of my house in the amount... See more
Company replied
All of my issues have been resolved in a quick and timely manner. Can't complain at all. Just wished I never purchased a Maytag washer. Had issues with the drum banging and becoming easily unbalanced... See more
Company replied
Timely scheduling, efficiency, polite workers. Explaining everything, and every step to secure a repair. I have used this company several times in this year. When I call for the repair the wait ti... See more
Company replied
Company details
Written by the company
Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year. Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around. Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.
Contact info
230 East Avenue, 06855, Norwalk, United States
- 866-333-3134
- customersupport@us.domesticandgeneral.com
- domesticandgeneral.com/us
3.8
Great
771 reviews
No recent history of asking for reviews
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I agree with Mike King
I agree with Mike King. I could have had an out-of-pocket repair cheaper by now. I called after receiving an invite from what I thought was KitchenAid. The phone rep was untruthful, which came to fruition when I tried to file a claim. I had to find my own repair tech and I'm sure that D&G won't honor the claim
I sent the contact information that you requested.
UPDATE: As of 06/04/26, still have not heard from this company
16 May 2026
Unprompted review
Reply from Domestic & General - US
We deeply regret the frustration and challenges you've faced, and we take your concerns very seriously. If you could provide the requested information, a team member will reach out to you promptly to discuss this matter further and work toward an effective resolution. Thank you for bringing this to our attention.
Reply from Domestic & General - US
We deeply regret the frustration, challenges, and horrible experience you've faced, and we take your concerns very seriously. If you could provide the requested information, a team member will reach out to you promptly to discuss this matter further and work toward an effective resolution. Thank you for bringing this to our attention.
The Maytag washer repair
It only took 2 days for a technician to be able to come to my home to diagnose to be problem why my washer wasn't working. I felt I had a good experience as the technician was able to fix it in the first visit. I was surprised that the washer would need attention so soon since it wasn't yet 2 years old I think. I learned with another very automated washer that I should probably get a plan this time.
13 May 2026
Unprompted review
Reply from Domestic & General - US
Thank you for sharing your experience, we’re glad the washer repair was diagnosed quickly, fixed on the first visit, and handled smoothly.
Vincent did an expert job in assisting…
Vincent did an expert job in assisting us with our refrigerator repair. Very friendly & professional. Thank you Vincent !!🙂
20 May 2026
Unprompted review
Reply from Domestic & General - US
Thank you for the kind words, we’re so glad your refrigerator repair was handled with expert, friendly, and professional service.
Your rep (Larry)
Your rep (Larry), was very polite and professional...your office staff kept me informed of the reps arrival time and his work was done timely and he left my laundry room in pristine condition...
19 May 2026
Unprompted review
Reply from Domestic & General - US
Thank you for sharing this, we’re happy our team kept you informed and provided polite, professional, timely service while leaving your laundry room pristine.
Whirlpool washer
This is my second time I'm using this service. Each time the technicians have been able to do a quick turnaround with fixing my washing machine. They explain what the issue is and how to prevent it from happening moving forward.
18 May 2026
Unprompted review
Reply from Domestic & General - US
We’re grateful you chose us again and are happy the washing machine repairs were handled quickly with clear explanations and helpful tips.
Technician was professional and found…
Technician was professional and found the problem in just a couple of minutes.
19 May 2026
Unprompted review
Reply from Domestic & General - US
Great to hear your service visit was professional and that the problem was found so quickly, and we truly appreciate you sharing your experience.
5 stars
Arrived on time, pleasant and professional, and explained what was going on. Would use again.
19 May 2026
Unprompted review
Reply from Domestic & General - US
Hearing this makes our day, and we’re glad the visit felt timely, professional, clear, and worth choosing again.
Had the ice maker on our refrigerator…
Had the ice maker on our refrigerator repaired. Friendly and professional service
14 May 2026
Unprompted review
Reply from Domestic & General - US
Glad we could help with your ice maker repair and provide friendly, professional service.
Great Service
Each time I had to call in for a repair, the technician came and solved the problem as promised. Jeremy was very professional, on time and explained everything to me.
18 May 2026
Unprompted review
Reply from Domestic & General - US
It means a lot to know each repair visit was handled reliably, professionally, and with clear communication.
Process was smooth other than D&G…
Process was smooth other than D&G saying serial numbers were wrong when they were all correct. Caused me a lot of trouble being elderly and having to get under our cooktop to confirm the #’s which were already known. Technicians sent were great!
20 May 2026
Unprompted review
Reply from Domestic & General - US
Thank you for your patience, we’re glad the technicians provided great service and we truly appreciate you sharing your experience.
They couldn’t have been any more…
They couldn’t have been any more helpful and professional in making repairs to the refrigerator. Surprising, they actually had the part on the truck. I’m impressed with the company that comes that prepared for repair. Five Star service and kudos to the company.
Dr. John F.
19 May 2026
Unprompted review
Reply from Domestic & General - US
We appreciate you sharing this and are thrilled the repair experience felt professional, helpful, and five star from start to finish.
The representative I spoke to was so…
The representative I spoke to was so very helpful and kind. I had a great experience with the technician they sent me. Thank you
18 May 2026
Unprompted review
Reply from Domestic & General - US
So glad to hear our team made your experience helpful, kind, and positive from start to finish.
The service tech was unable to fix my…
The service tech was unable to fix my washer and submitted that on his report. I have tried to get your company to discuss my problem and I’ve heard nothing!! Very disappointing. I don’t think domestic & General is the problem! Whirlpool is the biggest problem here!
12 May 2026
Unprompted review
Reply from Domestic & General - US
We deeply regret the frustration and challenges you've faced, and we take your concerns very seriously. If you could provide the requested information, a team member will reach out to you promptly to discuss this matter further and work toward an effective resolution. Thank you for bringing this to our attention.
The technician was very knowledgeable…
The technician was very knowledgeable and was able to identify the issue right away. Very satisfied.A+++
13 May 2026
Unprompted review
Reply from Domestic & General - US
It’s wonderful to hear you had such a positive experience and that the issue was identified so quickly.
The man was great that came and fix…
The man was great that came and fix the washer.was so nice
19 May 2026
Unprompted review
Reply from Domestic & General - US
We’re so happy to hear your washer repair went smoothly and the service provider made the experience a pleasant one.
Very prompt and professional
Very prompt and professional
New the whirlpool product very well very knowledgeable and very helpful thank you all very much this company is well worth the warranty
20 May 2026
Unprompted review
Reply from Domestic & General - US
Thank you for the kind words, we’re so glad you had a prompt, professional experience and found the warranty worthwhile.
Everything good
Everything. I had have bad experience with another company. And with you guys everything was just perfect. Communication, report, Technician. My problem was solved at the spot and the same day
8 May 2026
Unprompted review
Reply from Domestic & General - US
Thank you for the kind words, we’re so glad everything went smoothly and your issue was resolved so quickly.
Honestly
Honestly, save yourself the headache and go with literally anyone else. I’ve been dealing with a broken dishwasher for almost five months now and the lack of service is an absolute joke.
Since February 10th, I have called them 11 separate times. Eleven. I’ve been given an official case number, I’ve followed up until I'm blue in the face, and nothing ever changes. They make appointments, they promise it’ll get handled, and here we are on May 7th and the dishwasher is still completely broken.
The absolute kicker is that they have charged me every single month while this has been going on. I am literally paying a monthly fee for a service they are completely failing to provide. It feels like a total scam at this point.
Incredibly frustrating, terrible communication, and zero accountability. Do not trust them.
19 May 2026
Unprompted review
Reply from Domestic & General - US
We deeply regret the frustration and challenges you've faced, and we take your concerns very seriously. If you could provide the requested information, a team member will reach out to you promptly to discuss this matter further and work toward an effective resolution. Thank you for bringing this to our attention.
It was great
It was great, I am really pleased to have this coverage. I have used the service several times for my washer. Above and beyond, always.
Thank you,
Helen Campbell 🙌👏💯
5 May 2026
Unprompted review
Reply from Domestic & General - US
Thank you for your wonderful feedback, and we are thrilled to know our team consistently provides you with the excellent service you deserve.
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