Domestic & General - US Reviews 

Absolutely the worst customer service. Needed to schedule a repair. Called number and was on hold for an hour and then got disconnected before I could talk to someone.

On time, assessed the problem, quick repair, knowledgeable and polite. Clean, uniformed and put on booties to not track dirt into the house. Third time I have used the repair service. Each time the Tech was professional, clean, uniformed and most importantly, KNOWLEDGEABLE. Each repair was done quickly and properly. Have not had to call back because the repair didn't hold.

Apparently this company's technicians don't work after 1:00pm. I called their customer service number several times and requested an afternoon service, but kept getting transferred from one rep to another. Ultimately, the customer service rep told me to look for my own technician and they would reimburse me. I paid for this service for the last 8 months and didn't get anywhere with them. Only because they won't send a technician out in the afternoon. Or maybe because only one techncian works in my area.

Easy navigation of website, step by step instructions on filing a claim, quick response, contracted company was very efficient.

The service technician came in, fixed my dishwasher and now it’s working again. He said it was the same issue as last time and was able to fix it. Hopefully it stays fixed this time.

I made an appointment for my washing machine told them what it was doing. They sent out a service tech. He came and looked at it and said he has to order parts now I have to wait for the parts to come in. Why can’t the service text come with parts already so we don’t have to wait especially on a washing machine.

We are very pleased with our dishwasher repair. The technician called ahead of time and arrived in a half hour. It only took around 15 minutes for repair work which was great.

Scheduling the appointment was easy, the repair very quick, the communication was constant and helped ensure all the necessary parts were available at the appointment, and the technician was competent and friendly. I was pleasantly surprised.

After calling for a washer repair in early April, Domestic General finally sent a service person … today (May 28). Almost 2 months to get a repair person here? The contractor company had a glitch in their system and they weren’t getting the orders. So a guy shows up randomly today to fix the washer. Do they really think we waited 2 months for them to come and fix it? I’m not eligible for a refund, a customer service rep tells, and I can’t speak to a supervisor bc they’re not available right now. I can hardly hear the CSR because she’s mumbling and I can hear children’s voices as if they’re playing outside. This might be fun and games for Domestic General sent— but this is our money being wasted on a warranty that’s more trouble than it’s worth. And it’s worthless if you can’t get a repair person in for 2 months. I called to cancel the warranties but she told me I can’t cancel the dryer warranty because there’s an open ticket for its repair. I don’t need a dryer repair. How is that ticket open and stopping me from canceling? She doesn’t know but I’ll have to call the contractor to cancel or close the nonexistent ticket before I can call back to cancel the (fake) dryer warranty. This is how I’m spending my day, precious time before work: playing silly dum-dum games with a company whose service quality should be studied in business schools to see what NOT to do. I couldn’t make up a worse case scenario than I’ve experienced with this company and it’s contractor S&S Appliance repair (a string of contractors). Sigh. Live and learn. Also avoid the Maytag washer and dryer — the washer is pure junk and even when it does work, it trusts the clothes up so tightly — it’s like it’s been designed to wrinkle clothes. And that’s on a good day. Have needed repairs twice and it’s only a year old. My last washer was 20 years old and worked better than this one. Domestic General likes to take your money but it’s hard to get anything from them — anything at all. I made over 20 phone calls in April trying to get this repair done and I’m not eligible for a refund because I didn’t keep calling .. lol 😂 you can’t make this stuff up. Now I have to call the service provider to get an open ticket closed so I can call domestic general back to cancel this so-called warranty. The only thing I can warranty is this advice: do not buy anything from this company. Trust me on that,

They will cancel your policy if they cannot fix your appliance the first time and need to replace it. So they promise you something then back out when it does not go their way.

Everything the repair worker did was very professional. Was very informative about the issue and answered all my question. Was super quick and respectful of my home. 10 out of 10 would happily request them again.

Technician arrived on time. He was very professional and efficient. He answered all our questions and completed all the repairs in a timely manner. We would gladly have our other appliances serviced as needed. Thank you for an excellent experience.

This company is a joke. They scheduled my repair with a company that does not service GE appliances. Now after waiting 2 weeks they have booked me out another week to some other company that can’t confirm who can supposedly work on my appliance. You can’t make this up.

The 2 repairmen that came out to my house were both very nice and knowledgable. They called me before they arrived and made the 2 different repairs quickly and efficiently. They were very pleasant to deal with and left no mess.

The customer service was outstanding and the repair was fixed in a timely manner. Repairman was very professional and on time. He was very knowledgeable and was able to fix my refrigerator.

Good on time they said someone would be at a certain time and was for the appt. - gentleman was very nice and fixed problem! 👍

The repairman was professional and courteous; he did an overall evaluation of the situation and checked with his office regarding the solution. He was on time, on point and came to a decision in a reasonable amount of time. Most of all, he fixed the problem after evaluating which parts were needed.

Nice guy, quick & efficient ...
There was a needed part that wasn't available in the truck (clean & organized) ...
Part & same guy re-appeared one week later ...
Fabulous ...

The technician was friendly, totally respectful, knowledgeable and fast! Washer fixed in 15 minutes or less. Very happy with this service.