skymotorbase.co.uk Reviews 

27
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Bought what we thought was a good doors……. First stage was gasket leaking Second stage letter box leaking. Third stage glass panels failed The obnoxious guy that replied to my email was very rud... See more

Rated 5 out of 5 stars

Top quality and superb customer service Very helpful and knowledgable sales person. She stayed in the store with us after hours to complete our purchase. Top quality and really well designed product... See more

Rated 2 out of 5 stars

Took deposit on a £4.5k front door, that was meant to take 7 weeks. 13 weeks later still no door. Initially kept pushing the date back week on week. Company have now stopped responding to emails and... See more

Company replied

Rated 2 out of 5 stars

Purchased a Sta Gutenberg stainless steel front door. Beautiful BUT door is not weather proof. Wind and cold air is blowing through side despite supplied weather strips professionally installed! No re... See more

Company details

  1. Motor Scooter Dealer
  2. Car Service
  3. Department of Motor Vehicles

Written by the company

Our company provides the best quality motorbikes, scooters. We also rent all types of motorbikes


Contact info

2.2

Poor

TrustScore 2 out of 5

27 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.2

All reviews

(27)

1 review in the last 12 months

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Rated 1 out of 5 stars

The worst service I have ever received

The long transit from Poland to the UK meant that the two doors I had ordered came damaged. Domadeco reluctantly offered to replace them, but it took them 3 months to deliver a new set of doors. Once the new doors were delivered, they had forgotten to include some ironmongery without which I couldn't install the doors. They said they would deliver the missing ironmongery, but this delivery never arrived. I had to chase them a further 2 months during which times I got ignored, I was called a liar (because they claimed I received the missing ironmongery already) and threatened me that "they know where I live" (when I threatened them back that I will dispute the transaction with amex if they don't send me the missing ironmongery). Finally, after I told them I will go to amex they agreed to send me new ironomongery.

Because of Domadeco's shocking service I had to delay moving in for 6 months. It was an incredibly stressful experience and the doors were not worth it at all for having to deal with these thugs. Bonus: the "metal" from the door handles is already starting to come off which means I'll probably have to change them after only a year of use!

23 September 2021
Rated 5 out of 5 stars

Excellent product

Unlike some previous reviews we are extremely happy with our new front door. The quality of the door itself and the customer service we received were excellent.
The door was delivered to us in Devon when expected and the builder had no problem fitting and was impressed with the quality!

24 July 2021
Unprompted review
Rated 1 out of 5 stars

STAY AWAY AT ALL COSTS

I bought a door almost a year ago it was my error that the size was wrong however when I contacted the company to see if we could work something out they made alot of promises to help but never did I have now been fighting for over a year to get help and nothing. After paying almost £900 for a door I would expect better service. my advice find another company this one doesn't care about their customers They have changed thier name Used to be Domadeco STAY AWAY

14 September 2020
skymotorbase.co.uk logo

Reply from skymotorbase.co.uk

We are SkyMoto - motorbike service
You have reviewed the wrong place. Please remove your wrong review.

Rated 1 out of 5 stars

response to your post

Dear sir, I am not a cheater as you accuse me of . Personally I feel I am more of a roaring lion. I am not from a competing company, as personally I don't see any of their market share being erroded from your business technique of not answering phone calls, and calling potential customers liars. As someone who works in the customer services industry I am appaled and shocked by your response. I found in the past this is not the way to gain new customers. The reason I said £800 as that I am looking to furnisge 2 bedrooms. I apologise for incorrectly posting this price. I am happy to supply the times of the calls I made to your business to prove I am not from a competing business. I now intended to keep posting to this forum until you apologie. in writing to me. Your behaviour has been disgusting and I will intending to draft a letter of complaint to your MD. Kind regards sir.

30 July 2020
Unprompted review
skymotorbase.co.uk logo

Reply from skymotorbase.co.uk

We are SkyMoto - motorbike service
You have reviewed the wrong place. Please remove your wrong review.

Rated 1 out of 5 stars

Had various parts of entertainment…

Had various parts of entertainment system delivered faulty. Been trying to get all items replaced since September. Had 2 deliveries and items still faulty. Deliveries unplanned and receive call on the day of delivery not good if working! Communication poor with broken English and basic messages. If goods come ok then fine, any items faulty then good luck getting it sorted ! 5 months and still awaiting resolve. Website second to none, goods and service diabolical! Even had a call from one of the presumed owners offering me money to take down my review, told him my review was honest and factual and was immoral to ask me to take down! I had a duty of care to warn other consumers and get Domadeco to learn from their mistakes. He said I was been unfair, unfair is running a business with damaged goods and having no customer care!

10 February 2020
skymotorbase.co.uk logo

Reply from skymotorbase.co.uk

We are SkyMoto - motorbike service
You have reviewed the wrong place. Please remove your wrong review.

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