While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Unbelievable bad
Unbelievable bad. Never received day two test- never got an answer on any of my emails to their customer support center. I will now try and cancel day two test but not hopeful for refund.
Cant believe the government gave this company a contract and they use the good name of ‘doctors’ to make money. Shocking!
8 September 2021
Unprompted review
Refunded eventually
No answers. Paid 149GBP for day 2 and 8 tests, had to cancel the booking 5 minutes later and never received a refund. No communication, no answers to emails.
Total scam!! Homepage is offline, too. BEWARE
Edit: eventually, somebody answered my emails and I received a refund shortly after the contact. Seems like a miracle!
19 May 2021
Unprompted review
SCAM company confirmed by 119
BEWARE SCAM!!! This company selling test to release and covid days 2 & 8 tests confirmed by 119 as scammers.
Recently removed from the GOV UK website as an approved provider.
Claim your money back through your card company by raising a dispute as not received the service or goods as advertised. You are entitled to your money back from card company and it is up to them to try reclaim from 001doctor.uk. Also doctoruk its the same company.
8 April 2021
Unprompted review
Absolute disgrace
Absolute disgrace, like we all haven't got enough to worry about coming back into the country. Total scam. Got our 2nd day test kit on the 3rd day. Still no results. Told we won't get our 8th day kit due to Easter weekend so will be posted out on our 10th day!!
Bodge it and scarper company
Any chance of a refund?
4 April 2021
Unprompted review
I have paid for 'after arrival test day…
I have paid for 'after arrival test day 2 and test day 8' paid £188 received confirmation but never received the test kits. No reply to my e-mails complaining no chance to get anyone of the company on the phone. I can only advise not to do business with this company. They are not regulated by the Parlamentary and Health Ombudsman and neither are they regulated by ISCAS. ISCAS adviced to take legal action to recover my money as they are unable to help solving my issue with Doctor.uk
31 March 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.