Visited Dr. Nitin Mehra today at the Clapham surgery. So pleased I did, he went above & beyond to help with my diagnosis. He listened intently to my concerns & dealt with everything profess... See more
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Really impressed with Dr Lakshmi Kumar. She was thorough, listened carefully and ordered a full blood panel with clear explanations. She spotted things that needed follow up and gave me a clear action... See more
Company replied
Shambolic. Booked an appointment weeks in advance to work around a busy diary. Got reminder confirmation email 08:30 day of appointment. Arrived to be told the doctor had cancelled all her appointm... See more
Company replied
Saturday 3rd December 2022 Prompt and helpful telephone assistance Tested me in their own good sized consulting room, in a prestigious Central London Pharmacy Testing technician welcoming, defi... See more
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Company details
Written by the company
Same day private GP appointments from £29. DocTap have 11 London GP clinics, open 7 days. Prescriptions, diagnosis, blood tests & referrals. Book online now.
Contact info
London, United Kingdom
- doctap.co.uk
4.0
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
TRACY MANOJ IS VERY HELPFUL
I am very please with the level of Service I received from TRACY MANOJ at London Bridge and she was very Wonderful to me in helping me to resolve my problems. I see her as an asset to this company and thank you soo much for such a helpful support.
12 February 2022
Unprompted review
Great for travel covid testing
Used DocTap a couple of times for international travel recently, really quick and effective service. The self-test antigen test for return travel was particularly helpful as didn't have to faff around abroad trying to find a test the day before coming home.
DocTap are my go to providers for travel covid testing.
11 February 2022
Unprompted review
best test location !
super friendly staff, no waiting time at all, test was done quickly, everything was clean
11 February 2022
Unprompted review
Great help with my questions
11 February 2022
Unprompted review
Very easy to book at competitive…
Very easy to book at competitive pricing
even easier to cancel and get a refund
lovely people dealing with request
highly recommend the service!
10 February 2022
Unprompted review
The best place ro do your test
The best place ro do your test. Reliable and true.
I will definitely recommend.
9 February 2022
Unprompted review
Talk about efficiency
Two providers disappointed me and I needed to be at work the next day. You can imagine my panic when at 6pm I had not received my test to release. I googled same day/next day result and got DocTap. I booked the last appointment which was for 8:15pm and rushed to London Bridge. I saw my test this morning at 9:17am. Talk about quick service and professionalism. Harry and Mohammed were very helpful with information and reducing my anxiety. Thank you for the quick service DocTap. Other ineffective providers should learn from you.
8 February 2022
Unprompted review
Reply from DocTap
Dear Vivian,
Thank you for taking the time to leave us a positive feedback and for the trust you have given DocTap!
We are delighted to hear that you were satisfied with the service we offer.
Kind Regards,
The DocTap Team
Amazing service
Amazing service - fast, simple, and good price point for Covid PCR next day test. Would recommend!
7 February 2022
Unprompted review
Top rate PCR test experience
Top rate PCR test experience; seamless booking experience and very efficient once in the lab. Test was conducted quickly and Doctap kept me informed all the way as to what was happening to the test. Very pleased with this incredible efficiency and professionalism at all levels
7 February 2022
Unprompted review
Friendly and efficient.
Tracy from the Islington centre showed great flexibility with my appointment, conducted it professionally and I got my results in record time.
6 February 2022
Unprompted review
Friendly and well organised
6 February 2022
Unprompted review
Great fast service
6 February 2022
Unprompted review
Very speedy and very attentive people
Very speedy and very attentive people. Good experience.
5 February 2022
Unprompted review
Great service
Great service. Great price. Extremely professional. The gentleman performing the test was friendly, respectful and professional at the Ascension Church carpark location. Thank you
4 February 2022
Unprompted review
Very friendly
Very friendly, hygienic and professional lady of your staff who carried my test this morning. Very pleasant and wi recommend you highly to my friends in UK and Europe
3 February 2022
Unprompted review
Reply from DocTap
Dear Aleks,
Thank you for taking the time to leave us a great feedback!
We are pleased to hear that you were satisfied with the service we offer.
Kind Regards,
The DocTap Team
Tried to contact regarding an…
Tried to contact regarding an appointment multiple times and have had no response to my query.
2 February 2022
Unprompted review
Reply from DocTap
Dear Mt.t,
We are very sorry that you felt your experience with DocTap was less than satisfactory.
Please rest assured that our Customer Support Team consists of highly trained and knowledgeable agents, whose first and foremost priority is our customers' satisfaction.
As per our company's policy, our Team shows an average response time of 2hr for emails; we also have an open immediate chat service, phone lines (open between 8am-7pm, all week around), and a call back service in the rare occasion we miss your call.
We haven’t been able to find any correspondence from you, however, if you would like to discuss this matter, or any other queries you have, please do not hesitate to contact us on +442039293780 or covid19@doctap.co.uk and we would be happy to help.
Again, we are very sorry for any inconvenience caused.
Kind regards,
The DocTap Team
Henry and Hati were absolutely amazing!
2 February 2022
Unprompted review
Great and easy experience with Henry…
Great and easy experience with Henry and Hattie, super friendly and helpful!! Helped me out and made me feel super comfortable.
2 February 2022
Unprompted review
I love DocTap 💗
I love DocTap, I've used different services for testing until I found DocTap and been with them since. They have sites all over London and very competitive prices. Also very flexible with timings and cancellation policy and always nice staff. Never had a problem and will continue to use them!
2 February 2022
Unprompted review
Reply from DocTap
Dear Daria,
Thank you so much for sharing your experience with us, it means a lot! We work hard to meet expectations like yours, and we are extremely pleased we hit the mark for you. We count ourselves lucky for customers like you!
Kind Regards,
The DocTap Team
Henry and hattie were amazing and were…
Henry and hattie were amazing and were so helpful. Made the expensive easy for me. Highbury and Islington
2 February 2022
Unprompted review
Reply from DocTap
Dear Tiya,
Thank you so much for the kind words!
We agree, they are both truly a gem to be a part of the team.
Kind Regards,
The DocTap Team
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