DNAGENICS Reviews 

95
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

My myheritage raw data was not suitable to obtain the haplogroup which was the main reason I had signed up for their ultimate pack, but I am happy that they were quick and prompt in setting the issue... See more

Company replied

Rated 5 out of 5 stars

Excellent company with helpful customer support that always respond very quickly. There are always new features and the purchase packs include a lot of admixture reports and G25 coordinates. I've been... See more

Company replied

Rated 2 out of 5 stars

I usually get a little less than a fifth Native American and on my unimputed i get 21%native American and on my imputed results i get 25 +% Native American.....on Ftdna, ancestry DNA, myheritage, livi... See more

Rated 4 out of 5 stars

The UX to get the requested RAW DNA converted file was a tricky thing to me. I did not succeed to find the converted file in the Dashbord on my own due to non concrete instructions. However, the Tea... See more

Company replied

Company details

  1. Genealogist

Written by the company

DNAGenics provides direct-to-consumer DNA analysis focused on helping people explore and better understand their genetic ancestry. By using advanced ancestry algorithms and modern genetic data interpretation, we transform DNA information into clear and accessible ancestry reports. Our service analyzes genetic markers to estimate ancestral origins and provide insights into family heritage. The reports are designed to be easy to read and understandable, helping customers explore their roots, learn more about their family history, and expand their genealogical research. We are committed to providing transparent information and continuously improving our analysis methods as genetic science evolves. Our goal is to make DNA insights more accessible while presenting results in a clear and responsible way. At DNAGenics, we believe that discovering your ancestry can be an engaging and meaningful experience. Our platform is designed to help customers explore their genetic background and gain a deeper understanding of their heritage through straightforward reports and educational insights.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

95 reviews

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4.3

All reviews

(95)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

The process was simple

The process was simple, straight forward and convenient. Also, quick response with results. The ancestry, etc, dna world is very, very confusing with tech needs and terminology. Anyone who can speak to the average person is greatly appreciated.

31 December 2023
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Reply from DNAGENICS

Thank you very much for your review!

Rated 4 out of 5 stars

Fun for genetic genealogy geeks!

An abundance of proprietary and custom/third-party calculators makes for an excellent, interesting, and fun time researching my grandparents' genetic genealogy. However, one downside of note, is when trying to load/calibrate the calculators (when it displays "calculating..." on the tabs, so as to use them), sometimes for reasons unknown (perhaps glitches?) the calculators calibrate for the incorrect kit, or will calculate/recalculate for the wrong calculator. Also, sometimes, certain calculators take very long to load/calibrate, or are stuck doing so indefinitely/never finish.

25 November 2023
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Reply from DNAGENICS

Thank you for your review and for exploring the many calculators on our platform, we’re glad to hear you’ve found them useful and enjoyable for genetic genealogy research.

Regarding the calculator loading and calibration issues you mentioned, these can occasionally occur due to caching, browser behavior, or temporary processing delays. We are continuously improving the platform to make the tools more stable and faster to load. If you encounter this again, please feel free to contact our support team and we’ll be happy to help troubleshoot.

Rated 5 out of 5 stars

I used the "WGS (BAM/CRAM) to RAW…

I used the "WGS (BAM/CRAM) to RAW files" tool. It worked great. Best in class from everything I found online.

19 November 2023
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Reply from DNAGENICS

Thank you for your great review! We're happy to hear that the WGS (BAM/CRAM) to RAW conversion tool worked well for you. We appreciate your support and are glad you found it helpful.

Rated 5 out of 5 stars

Great DNA analysis service

Quick and extensive DNA analyses. Easy to use website. Reasonable prices when using for instance the Black Friday deal.

17 November 2023
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Reply from DNAGENICS

Thank you very much for your feedback!!

Rated 5 out of 5 stars

DNAGenics has helped me find out my…

DNAGenics has helped me find out my known and unknown ancestry also they are good at detecting hidden or small ancestry plus ancient and modern DNA. Customer service is perfect

28 October 2023
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Reply from DNAGENICS

Thank you for your kind review! We're very glad to hear that our tools helped you explore both your known and lesser-known ancestry. We're also pleased that you had a positive experience with our customer support. We truly appreciate your feedback.

Rated 5 out of 5 stars

Quick and unique!

This was the only service I could find that could convert my HUGE NGS/WGS file to files like 23andme and others. The sharing was easy, and the conversion quick.

27 October 2023
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Reply from DNAGENICS

Thank you very much for your review!

Rated 5 out of 5 stars

Genome explorer

I really like Dnagenics due to the varies of tool available that digs deep into your genome.

14 October 2023
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Reply from DNAGENICS

Thank you very much for your review!

Rated 5 out of 5 stars

Great, kind, helpful

Great, very fast response rate (same day), very kind, professional and honest. They refunded me immediately when they realised my DNA data was corrupted, even though it wasn't their fault (it was a mistake done by Dante Labs).

They also very kindly explained to me what is wrong with my sample which helped me take further action with Dante labs.

I will definitely come back and use their services in the future!

5 October 2023
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Reply from DNAGENICS

Thank you very much for your review!

Rated 5 out of 5 stars

Very happy with DNAGenics

Very happy with DNAGenics! Their customer service is top notch. Will be a continued customer.

3 October 2023
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Reply from DNAGENICS

Thank you very much for your review!

Rated 5 out of 5 stars

I was impressed with my results

I was impressed with my results. The ancestry results were very accurate. I also uploaded my LivingDNA results to them so I could get my g25 coordinates. The g25 results were good, except for the phenotype ones. I don’t believe in phenotypes, but the results I got didn’t even conform to how I look.

1 September 2023
Unprompted review
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Reply from DNAGENICS

Thank you very much for your review. We really appreciate it.

Rated 1 out of 5 stars

I paid a lot for merges and it didn’t…

I paid a lot for merges and it didn’t work

16 August 2023
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Reply from DNAGENICS

Thank you for providing your feedback. However, as indicated in the Merging service (https://www.dnagenics.com/products/merging), the process of merging an imputed file with any other RAW file will result in a slight improvement. This is because an imputed file already contains all the information present in any other RAW file.
As a result of this situation, we have extended an offer for a full refund to you. We are currently awaiting your response to proceed further.

Rated 5 out of 5 stars

DNA and more

Always interested in finding out more about my history. Great results from this company. First class

30 July 2023
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Reply from DNAGENICS

Thank you very much for your review. We really appreciate it.

Rated 5 out of 5 stars

Good price

Good price, fast delivery, adequate and fast response after I had done something wrong myself. I recommend them!

17 July 2023
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Reply from DNAGENICS

Thank you very much for your review. Your feedback means a lot to us.

Rated 4 out of 5 stars

Good for merging raw DNA files

I wanted to merge my raw DNA files from Ancestry and 23 & Me and it took only a few minutes using merge feature on the site. Very quick and simple to use.

29 June 2023
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Reply from DNAGENICS

Thank your very much for your review! We really appreciate it.

Rated 5 out of 5 stars

Good content / good service

DNAGenics is responsive and offers many opportunities to explore DNA. Even when I got a weird result on my mtDNA, DNAGenics immediately directed me to a file where the analysis was correct and explained the source of the conversion issue I had experienced on the website. Impressive.

26 June 2023
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Reply from DNAGENICS

Thank your very much for your review! We really appreciate it.

Rated 5 out of 5 stars

Overall very positive experience

Stellar customer support and very complete and accurate reports that were ready in a matter of minutes. 100% recommended!

14 June 2023
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Reply from DNAGENICS

Thank you very much for your feedback! Your recommendation means a lot to us! If you have any further feedback or need assistance in the future, please don't hesitate to reach out.

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