Absolutely love this brand. All of my jewellery is D Louise and I cannot stop purchasing. I love alternating between my pieces. Most of all - if you ever have an issue with anything their customer ser... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the ring and its quality. It had been sold out for a while, so I was thrilled to finally get one as soon as it was restocked. There was also a delivery issue on USPS’s end, but D. Louise’s cust... See more
Company replied
Ordered yesterday afternoon- received this morning! Amazing customer service - I did email after confirmation to ask if I could get it before next Monday, but Wow, they had sent it to Royal Mail imm... See more
Company replied
A ring has tarnished. I wore it every day whilst on holiday. D Louise jewellery I have purchased lots of no problems, have stayed looking like new. I contacted customer service, immediately they respo... See more
Company replied
4.7
Excellent
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic quick customer service
Fantastic quick customer service! Really appreciate the ease and helping me process a refund
1 June 2026
Unprompted review
Reply from D.LOUISE
Thank you for your feedback, Georgie. We're thrilled to hear that you're pleased with the customer service you've received and that our team were able to help x
Customer Support
The customer service at this company is absolutely amazing...prompt replies and problems sorted quickly and easily. The jewellery is lovely and good quality...can't recommend them highly enough.
30 May 2026
Unprompted review
Reply from D.LOUISE
Thank you so much! This is so lovely to read. Prompt replies and quick resolutions are what we always aim for, and we're so pleased that shines through for you. We're thrilled you love the jewellery too as that means just as much to us! We can't wait to welcome you back!
Shopping from D.Louise is always a joy
Shopping from D.Louise is always a joy. I have met Olivia at samples sales but I am a regular customer. I love the range and the quality is superb. For the first time I had an issue with the closure on one of the bracelets recently bought and the customer service I received was second to none. The issue was dealt with a high professionalism, quick and to my satisfaction. The customer service representative was very helpful indeed.
31 May 2026
Unprompted review
Reply from D.LOUISE
Hey Tatiana, firstly thank you so much for being such a loyal customer! We're sorry to hear you experienced an issue with your jewellery, but we're so glad that our customer service team were able to get that sorted for you. I'll be sure to pass your lovely feedback onto the team x
Amazing customer service and after…
Amazing customer service and after care, couldn’t fault in the slightest. Beautiful pieces of jewellery and so many compliments already from them 🤍
31 May 2026
Unprompted review
Reply from D.LOUISE
Hey Zoe, it's great to hear that you're pleased with the customer service you've received from the team. This means the world to us! It's lovely to hear that you've received so many compliments on your jewellery, and we hope you enjoy wearing it x
Great company
Great company! they sorted my missing parcel straight away. Could’ve have been more helpful. Will definitely use this company again.
30 May 2026
Unprompted review
Reply from D.LOUISE
Hey Karen, we're so sorry to hear about the issue with the shipment of your order, but we're thrilled to hear that our customer service team were able to help! Thank you for your review, and we can't wait to see you again soon x
Great waterproof gold jewellery
Great waterproof gold jewellery. Spot on service too.
29 May 2025
Unprompted review
Reply from D.LOUISE
Thank you for your feedback! It makes our day to hear that you're loving your D.LOUISE pieces and that you're happy with the service you've received x
Excellent customer service
I had an issue with one of my orders. I sent a message on WhatsApp to the customer service team and got a reply instantly. They were extremely helpful and generous is getting the issue resolved with no hassle from my end. It’s rare to find this level of care within a company. Would definitely recommend D Louise to all my friends and family. Beautiful pieces too.
27 May 2026
Unprompted review
Reply from D.LOUISE
What a lovely review, Rachel. It's amazing to hear that our customer service team were able to assist you on WhatsApp and get that all sorted for you. Thank you for your great feedback, and we hope to welcome you back again soon x
Great Customer Service
Mistakes happen and I think it’s the measure of a good company if they can resolve matters quickly and effectively. I had been sent the incorrect item. I messaged to advise and this was sorted for me straight away. Communication with me was great. Thank you
29 May 2026
Unprompted review
Reply from D.LOUISE
Hey Lisa, thanks for your review. We're so sorry to hear that you experienced an issue with your order, but we're so glad that our customer service team were able to get that all sorted for you. I'll be sure to pass your kind words onto the team! x
Nothing but positive experience with this company and their Jewellery!
Fabulous company to deal with and beautiful jewellery that doesn’t cost the earth but is hard wearing and such good quality. Had a piece of jewellery that broke and within a week I had received a replacement.
28 May 2026
Unprompted review
Reply from D.LOUISE
Hi Jill, thank you for your lovely review! It means the world to us to hear that you're pleased with the quality of your jewellery, and that our customer service team were able to assist you with your query x
Super happy with my order
Super happy with my order ! Ordering process is user friendly and delivery is prompt. The packaging feels like a more expensive brand which I love. The 2 rings which I ordered fit perfectly and look great. Perfect travel rings.
28 May 2026
Unprompted review
Reply from D.LOUISE
It's great to hear that you've enjoyed your shopping experience with us! We're so pleased that you love the packaging of your order, and that your rings fit you perfectly. We hope you enjoy wearing your new jewellery x
Awful experience
Unfortunately the experience that I have had does not seem to align with others.
I placed an order with the expectation it would ship within 2-3 working days. However, it has now been over 2 weeks and still not received. I reached out to their customer service team where response have been exceptionally slow, for them to eventually let me know one item was out of stock. It has been over a week of messaging with absolutely no response as to how this will be resolved or when.
Extremely disappointed and would strongly advise against ordering with them.
28 May 2026
Unprompted review
Reply from D.LOUISE
Hey Tabitha, thank you for your feedback. I can't apologise enough for the experience you have had, and this is definitely not the standard we aim for here at D.LOUISE. We are currently experiencing a high volume of messages due to the system error that occurred on our website, and I'm so sorry for the delay in your query being resolved. I can see that our customer service team have processed a full refund for your order, and if there is anything else we can help with please don't hesitate to reach out.
Amazing service
Amazing service, had an issue with something I purchased and they replied immediately on bank holiday weekend and replaced it straight away!! Exceptional!!
23 May 2026
Unprompted review
Reply from D.LOUISE
Hey Megan, thank you for your review. We're sorry to hear of the issue you've experienced with your jewellery, but it's great to hear that our customer service team were able to help! x
Fantastic customer service
Fantastic customer service - couldn’t be more pleased, thank you!
27 May 2026
Unprompted review
Reply from D.LOUISE
Thank you so much, this made us smile! We're so pleased we could make you happy and we can't wait to welcome you back!
Bought from D Louise time and time…
Bought from D Louise time and time again as the quality is unmatched. I never take off my paper clip bracelet and still looks like new. Plus the customer service is exceptional. Would highly recommend!
27 May 2026
Unprompted review
Reply from D.LOUISE
Thank you for your kind words, Libby. It's amazing to hear that you're pleased with the quality of your jewellery and that you wear it every day. I'll be sure to pass your lovely feedback onto the team x
Very poor customer service
Very poor customer service! April 19th I ordered a bundle of jewelry for my daughter. I am still waiting on the delivery. Only after I emailed complaining they then replied saying they had stocking issues. I sent another chaser and received the same email. I do not know if I will receive my order all I will say is do not order from this company who not care. If I receive my order I will let Trust pilot know.
19 April 2026
Unprompted review
Reply from D.LOUISE
Thank you for your feedback. We can't apologise enough for the issue you've experienced with your order. We experienced a system error which unfortunately allowed items to be purchased on our website that weren't available. Our team are looking into resolving this as soon as possible. Thanks so much for your patience with this.
Classic bezel tennis bracelet
I get lots of comments about my bracelet it’s beautiful jewellery which does not tarnish and you company give Amazing customer service too.
25 May 2026
Unprompted review
Reply from D.LOUISE
It's amazing to hear how pleased you are with your Classic Bezel Tennis Bracelet, it's such a stunning piece! We're so glad that you're happy with the customer service you've received from the team, and thank you for your review x
Amazing and affordable gold jewellery
I’ve ordered a few pieces from D.Louise and I couldn’t be happier. For years I’ve struggled with gold jewellery, having pieces that fade and don’t last. So I’m grateful D.Louise have tackled this issue, making gold jewellery that’s affordable and you can live in! Honestly this jewellery is so well crafted and I never take my pieces off! Thank you D.Louise!
24 May 2026
Unprompted review
Reply from D.LOUISE
Hey Kiera, thank you for your lovely review. It makes our day to hear how much you love your order, and we hope to welcome you back again very soon! x
What a fantastic company
What a fantastic company! Not only is the jewellery beautiful but the customer service is 2nd to none, so pleased with my most gorgeous bubble heart is earrings, I would definitely recommend this company to anybody who is looking for a beautiful piece of jewellery xx
22 May 2026
Unprompted review
Reply from D.LOUISE
Ah this is so lovely to read, thank you so much! We absolutely adore the Bubble Heart Earrings too, so we're thrilled they've found the perfect home! Knowing you'd recommend us to others truly means the world to the whole team. We can't wait to see what you add to your collection next!
I happily placed an order with this…
I happily placed an order with this company for one of their special deals. After 3 weeks I still hadn't received that order so I contacted the company. The customer support team just replied that there had been a system error and cancelled the order.
It was a disappointing experience overall and I wouldn't order from them again.
10 April 2026
Unprompted review
Reply from D.LOUISE
Hey, thank you for your feedback. We're truly sorry for the error that occurred with your order, and I completely understand how frustrating this is. I unfortunately cannot see your order information through your review, so we have requested further information as we would love to send you a discount code for a future purchase as a huge apology. Once again, we're so sorry for the disappointment caused, and we look forward to hearing from you.
Order Status
I placed an order on Tuesday with express delivery. I haven't received any updates regarding the delivery. I tried to get in contact with customer service via both WhatsApp and email and I received no response. Terrible customer service experience
22 May 2026
Unprompted review
Reply from D.LOUISE
Hi Shangari, I'm so sorry to hear of the issue you've experienced with your order, and I completely understand how disappointing this is. We experienced a technical issue on our system which allowed customers to purchase items on our website that were not in stock, which we are currently resolving. I can see that my colleague has assisted you with a full refund for your order. We're so sorry for the experience you have had, and if there is anything else we can help with please don't hesitate to reach out.
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