Excellent service car picked up by a very helpful member of staff to be repaired resprayed. Kept incontact to let me know how repair was progressing did very professional repair & delivered back 3... See more
Company replied
Location
Switch locationRipley Drive, Normanton Industrial Estate, WF6 1TZ Wakefield, GB
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See what reviewers are saying
Dislikes: No real joined up working with car hire company. Very difficult to contact for updates and completion of repairs because phone was not answered and voicemail messages to return call we... See more
Company replied
I'm so pleased that my car was repaired by this company. Great service from the start, from collecting my car, leaving me a decent courtesy car and keeping me updated along the way. My car was return... See more
The service I received was excellent. I was kept informed of what was happening with my car from pick up to drop off and the repair itself was of a high standard. Would definitely recommend.
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Ripley Drive, Normanton Industrial Estate, WF6 1TZ, Wakefield, United Kingdom
- 0345 3031704
4.4
Excellent
483 reviews
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Service from pick up to delivery after…
Service from pick up to delivery after being repaired was very good. Repair and bodywork is great!
7 October 2024
Brilliant company
Brilliant company, arranged pick up, kept me informed all through the repair process. Very fast. Only thing that stopped me giving 5 stars was when I received a message to say the repair was complete & they would call to arrange dropping my car back off, they didn't so I spent 2 days trying to get through to arrange myself.
29 October 2024
DLG Auto Service wakfield
DLG Auto Service wakfield excellent great work they completed on my car replace brand new bumper thank u very happy customer.
28 October 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor communication
29 October 2024
Reply from DLG Auto Services - Wakefield
Sorry you did not have a great experience. I’ve shared your comments with the site’s manager to improve the customer journey in the future.
Very efficient & professional services provided by Wakefield DLG Auto
DLG provided a highly professional & efficient repair service together with excellent & very pleasant telephone communications
29 October 2024
Was a wonderful experience with DLG
29 October 2024
A very efficient service
A very efficient service, from start to finish.
I was kept informed of the progress at regular intervals, throughout.
29 October 2024
Very pleased to deal with
Very pleased to deal with.
I-Was kept up to date with the repair situation which is always nice to know.
I would definitely use the company again if the occasion arose again (hopefully not)
Thank you for all your help.
22 October 2024
Good communication and friendly staff…
Good communication and friendly staff always kept up to date
15 October 2024
Great quality repairs
Amazing and friendly staff, great repair and estimate for time to repair was spot on accurate.
15 October 2024
Good service and kept informed of progress
Kept informed of progress and easy to contact
8 October 2024
All’s well that ends well
After a shaky start discussing the length of time it took for you to pick my car up for repair you dealt really well with the repairs and kept me informed when it would be returned Thank you for your assistance
15 October 2024
Excellent service
Excellent service, was updated at every stage...no inconvenience to my daily routine
8 October 2024
The garage reacted to my request that…
The garage reacted to my request that the car be back before a certain date,it was back in good time with the repairs completed and the car fully valeted, itlooks like new.
Customer service is good, I was kept informed about how the repair was progressing.
8 October 2024
Unprompted review
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