The repair itself was excellent but when the car was returned there was no power. The battery had been run down and not recharged
Company replied
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The repair itself was excellent but when the car was returned there was no power. The battery had been run down and not recharged
Company replied
Perth DLG Auto Services Repairs to Audi Q3 Quattro TDI JSL 20. Right from the start the staff were polite & provided all information.Towards the end one minor complaint was dealt with professionall... See more
I was contacted by DLG just after speaking to my insurer and arrangements put in place to bring a courtesy car and take my vehicle away within 48 hours. I was kept fully informed of the progress of t... See more
Company replied
My car was repaired by DLG after an accident.They were most efficient. They took my vehicle away on time,as arranged.They kept in touch throughout,then they returned the car beautifully cleaned and re... See more
Company replied
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
Friarton Bridge, Friarton Road, PH2 8DD, Perth, Scotland, United Kingdom
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The repair itself was excellent but when the car was returned there was no power. The battery had been run down and not recharged

Reply from DLG Auto Services - Perth
We were keep well informed about the progress of the repair.

Reply from DLG Auto Services - Perth
Awful service from Churchill and DLG Auto Services.
My car was collected on 18 May, and I was later informed that it was a write-off. I told Churchill that I wanted to retain the vehicle and pay to keep it so I could repair it myself.
On 22 May, DLG Auto Services returned the car. However, when it arrived, I discovered that the passenger-side rear light had been smashed and there was a scratch on the passenger door—damage that was not there before the vehicle was collected.
I contacted DLG Auto Services, but they dismissed my concerns, stating that because the claim had been settled, they did not want to deal with the issue. Churchill also refused to accept responsibility or provide any meaningful assistance.
I agreed to keep the vehicle because it only required repairs to the bumper area. Instead, I was left with additional damage that has cost me a further £316 to repair.
The lack of accountability, poor communication, and unprofessional attitude throughout this process were extremely disappointing. I would strongly advise others to think twice before using Churchill or DLG Auto Services.

Reply from DLG Auto Services - Perth
Fantastic service and great communication. My car looks amazing.

Reply from DLG Auto Services - Perth
I was kept informed about everything that was happening & the repair was fixed quickly

Reply from DLG Auto Services - Perth

Reply from DLG Auto Services - Perth
They were in touch quickly and collected / returned my car 2 days ahead of time after repair.

Reply from DLG Auto Services - Perth
Very efficient service.
Friendly and polite collection and delivery drivers.
Office staff kept me informed at each stage.
Mechanics have done an excellent job of rebuilding the back of my car.

Reply from DLG Auto Services - Perth
My car was repaired at DLG Perth,and communication was first class;car was collected on time and they kept in touch as repair was done.They returned my car in a clean condition,and at the time stated.No issues with the repair . Excellent service.

Reply from DLG Auto Services - Perth
My car was repaired by DLG after an accident.They were most efficient. They took my vehicle away on time,as arranged.They kept in touch throughout,then they returned the car beautifully cleaned and repaired.The delivery men were mannerly & efficient.

Reply from DLG Auto Services - Perth
My car was repaired in 2 weeks time in December, not bad bud one of my head light has damaged brackets . at first they told me I will get anew one . When I received my car head light was not in the right position , moved slightly back and lower. its normal with broken brackets. reported after big snow and no response at all , don`t recommend this place.

Reply from DLG Auto Services - Perth
Good communication and friendly staff
Made the process less stressful after the accident and did a great job

Reply from DLG Auto Services - Perth
Excellent service, very helpful in every way and made sure that I knew what was happening during the repair

Reply from DLG Auto Services - Perth
This company did a great job of my car over the festive period the paint job was fantastic and great communication and a special mention for the person who valeted my car this was above and beyond what I expected and they did a fantastic job !

Reply from DLG Auto Services - Perth
They did exacly what they said they would in timely and professional manner, all the communications I had were polite and fully informative, the collection and delivery were carried by a polite and helpful driver. All around my experience was first class

Reply from DLG Auto Services - Perth
Good turn around on the repair, and a great job done on the repair, all the people I spoke to were very polite and informative all well done
kept informed on progress of vehicle whilst in for repairs. accommodation to pick up vehicle from husbands work place
Polite and professional staff. Continuous updates on the progress of the repair. Car returned in great condition.
My car was fixed and returned clean inside and out . Very pleased with the repair
I got reminded of the progress and they even delivered it to me

Reply from DLG Auto Services - Perth
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