DLG Auto Services - Heywood Reviews 

353
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TrustScore 4.5 out of 5

4.7

Pilsworth Road, Unit P5, Heywood Distribution Park,, OL10 2TT Heywood, England, GB

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Rated 5 out of 5 stars

Excellent from start to finish. Tom, from the Heywood branch, is brilliant and unflappable, literally going out of his way due to road closures, whilst managing to keep to schedules. Super-friendl... See more

Company replied

Rated 5 out of 5 stars

Excellent service from beginning to end. I was kept informed about my car all the time it was in the garage. The staff were pleasant and helpful. The repair was done to a high standard and was returne... See more

Company replied

Rated 5 out of 5 stars

We got our car back today from DLG Auto Services. They did a fantastic job of repairing our car. Every member of the team was friendly and professional. The service was quick and efficient and complet... See more

Company replied

Rated 3 out of 5 stars

My car was hit by another driver 10 days before Mot due. These guys collected my car and I explained about the time sensitive MOT. Tim said would put a rush on it and my estimated repair changed from... See more

Company replied


Company details

  1. Auto Repair Shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info

  • Pilsworth Road, Unit P5, Heywood Distribution Park,, OL10 2TT, Heywood, England, United Kingdom

  • 0345 3031671

4.7

Excellent

TrustScore 4.5 out of 5

353 reviews

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4.7

All reviews

(353)

348 reviews in the last 12 months

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Rated 3 out of 5 stars

Good punctuality with friendly service…

Good punctuality with friendly service for delivery / collection
Unable to deal with my own ceramic coating company, warranty would be invalidated. Had to ask for coating to be left off and pay myself in addition to my insurance company excess

19 December 2023
DLG Auto Services - Heywood logo

Reply from DLG Auto Services - Heywood

Hi, I'm sorry that we weren't able to complete everything to your expectations, for any further costs incurred it is worth speaking with your insurance company to see what might be covered.

Rated 1 out of 5 stars

Incident damage repair

My car was booked in for repair to rear bumper and reflector/ sensor panel. The work completed was good,but damage to my center console inside took place.Obviously due to storing parts I assume, inside the car.
The courtesy car had strong smell of weed when dropped off. Reported to the office and on pick up.
The office team were polite and planning for the repair good, and timely
Sorry not the best experience. You don't expect more work when you get the car back.

19 December 2023
DLG Auto Services - Heywood logo

Reply from DLG Auto Services - Heywood

Hi, I'm sorry to hear about the issues that you have had. I have passed your review onto the site for them to get in touch with you about it.

Rated 5 out of 5 stars

Excellent service

Following an altercation with a supermarket bollard my Insurance Company directed me to this company for repairs.

I had excellent service from all concerned and my car is now back with me and looking like new.

I was kept informed by very helpful office staff and the people who collected and returned the vehicle were very pleasant and always contacted me with a time slot when they were on their way.

Whilst I hope never to have to use them again I can happily recommend them should you need any vehicle repairs.

20 December 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service , the customer service from start to finish was excellent,delivery drivers were friendly and kept us informed of pick up drop off times car was recovered repaired and returned to its former glory within two weeks highly recommend DLG auto to anyone exceptional company very happy customer thankyou

6 December 2023
Unprompted review
Rated 2 out of 5 stars

My car was scratched during the repairs…

My car was scratched during the repairs and I am still waiting on this to be fixed, also the reflector for the vehicle is still outstanding. But the repairs other than that were completed to a high standard.

30 November 2023
DLG Auto Services - Heywood logo

Reply from DLG Auto Services - Heywood

Hi, sorry to hear of the issues, please get in touch if anything more we can do once the rectification work has been completed

Rated 5 out of 5 stars

Absolutely Fantastic

Unfortunately I was in a road traffic accident that wasn't my fault. I notified my insurance company promptly and within ten minutes of calling them, I received a notification from DLG that they were coming to collect my car the following day, and a driver will contact me an hour prior to collection. The driver called without delay on the day of the collection, arrived when he said he would, promptly checked my vehicle and professionally drove it on to the collection truck to be taken away for repair. What I like most about DLG is that you can track the progress of the repair online, and the information was updated regularly. My car was brought back to me within a week; which I thought was amazing, it arrived professionally valeted, and in pristine condition. Again the driver returning my vehicle back to me called and gave me a time on the day, and arrived within the specified time frame. This company is absolutely fantastic. From the customer service, to the friendliest drivers, I seriously cannot recommend them enough!

6 November 2023
Unprompted review
Rated 5 out of 5 stars

DLG Heywood

The repairs to my vehicle were 1st class and the skill and craftmanship are very professional, my vehicle was returned to me in immaculate condition. The driver who collected my car was pleasant and friendly as was the driver who returned it to me, in fact all DLG staff I dealt with were faultless. I also had the pleasure of an automatic SUV left for me as a courtesy car which I very much enjoyed driving. 5 stars. it would be more if I could

22 November 2023
Unprompted review
Rated 5 out of 5 stars

Extremely Professional Organisation!!

Without doubt DLG Heywood is a very professional company, in my case, not only have they engineered a superb repair on my vehicle, they went out of their way to ensure I had a suitable courtesy vehicle to accommodate a relations wheelchair.
A very useful tracking service on the Internet is made available, to enable customers to follow the work schedule for their vehicle repairs.
All the staff I met, were very knowledgeable and courteous and really did go out of their way to assist.
I would not hesitate to use them again and would highly recommend DLG Heywood.

18 November 2023
Unprompted review
Rated 5 out of 5 stars

Helpfull

Helpfull, friendly, efficent at doing the job.
I was informed all the time of what happing to my car while it was with them.
They brought by car in the time I was told and when it came back I could not tell that work had been done my car.

8 November 2023

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