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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers had a great experience with this company. Customers are really happy with the product, highlighting its quality and how clear their vision becomes underwater. Many appreciate the excellent user experience, finding the custom lenses to be a game-changer for diving and snorkeling, allowing them to see clearly and read gauges with ease. However, some customers experienced issues with their orders, noting delays in receiving their products and a lack of clear communication regarding the status of their purchases. A few people also mentioned dissatisfaction with the service, citing problems with responsiveness and the resolution of issues like lens blemishes or incorrect fittings.

What people talk about most

Product

Users describe positive interactions with the product, particularly praising the quality of prescription... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the exceptional quality of the... See more

Order

People report ambiguous experiences with order. Many customers praise the swift processing of orders, with... See more

User experience

Customers consistently note positive experiences with the user experience. Many praise the bifocal mask for... See more

Service

Consumers find service to be ambiguous. While many reviewers praise the great service, quick repairs, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A couple of weeks ago I made my first ever dives, at the Perhentian Islands, Malaysia, and my new mask worked perfectly. In no time at all it was almost like I wasn't wearing a mask (or spectacles) a... See more

Rated 5 out of 5 stars

Since cataract surgery the prescription lenses in my mask were defunct. Fortunately I kept the original plain glass and Dive Sight were able to fit my new prescription on the original. But what was... See more

Rated 5 out of 5 stars

Having noticed that i was struggling to see my dive gauges with my distance lenses on a recent dive holiday to Indonesia, Dive Sight was a suggested company to go to. Liam was very helpful and informa... See more

Rated 5 out of 5 stars

Good communication from the start. Took a little longer than originally quoted but arrived in time for my holiday. I used to wear contacts but can’t now so this was a life changer the vision is a... See more


Company details

  1. Sporting Goods Store

Information provided by various external sources

Dive Sight are the uk's number 1 manufacturer of prescription scuba diving masks. Our mission is to help divers across the globe enjoy what the underwater world has to offer! Keep blowing bubbles.... 🤿


Contact info

4.2

Great

TrustScore 4 out of 5

249 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Divesight lenses.

The mask was processed quickly, excellent communication from Liam at Divesight.
I've used it in the pool and open water. The difference it makes is amazing. No struggling to read my computer, pressure and depth gauge and compass.
100% recommended, it's given me a new ease of dive life.

4 April 2022
Unprompted review
Rated 4 out of 5 stars

Hi Liam not had a chance touse my mask…

Hi Liam not had a chance touse my mask yet as it's too cold for diving
I have every confidence in the mask as it is the second one I have had from you and that was the best
So will get the same enjoyment out of the new one as I did the last one
Would definitely recommend you to anyone
Thanks for the best quality and service

22 January 2022
Unprompted review
Rated 5 out of 5 stars

Cressi Big Eyes Evolution Crystal

I needed a prescription mask in a hurry as I was leaving the UK for an extended period. Happily, Dive Sight was recommended by Northampton Scuba School. I spoke to Liam who after giving great advice on the model, gave assurance that delivery would be well before my flight. The whole experience, from first contact to delivery was excellent - I give Dive Sight the highest recommendation. The mask is GREAT and I'm glad I went for the prescription option!!!

5 January 2022
Unprompted review
Rated 5 out of 5 stars

Would recommend to anyone

I had perscription added to my mask and it's made such a difference to my dives. Was recommended this site by my local watersports centre and very glad I looked into them.
Would recommend to anyone!

3 December 2021
Unprompted review
Rated 5 out of 5 stars

Superb Service

I had lenses to my prescription added to my existing Hollis M3 mask. I asked Liam a couple of questions, and he gave me the answers I needed. Ordering was easy and both masks were returned sooner than estimated. Having used both masks I can now say they are perfect, gauge reading is easy now.

3 December 2021
Unprompted review
Rated 4 out of 5 stars

Glad I took the plunge !

Only had the opportunity to make 2 dives with the new mask but really pleased with the improved vision underwater. Generally viz conditions on both occasions was not brilliant but definitely a better experience with the new prescription mask and probably saw more than I would have with my standard mask.
I went for a TUSA INTEGA mask and find it a good fit and very comfortable
Only disappointment was time for manufacture and delivery was quite lengthy - just over a month to wait from purchase to delivery.

29 November 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, ordered my mask with Franklin split lenses, kept informed of the orders progress and received it in just over a week.

27 November 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, sent my mask and prescription to dive sight to have prescription lenses fitted, it was returned completed within two weeks and I am very happy with the mask,l can now see with my dive mask as clearly as wearing my glasses.

14 August 2021
Unprompted review
Dive Sight logo

Reply from Dive Sight

Hi Paul,
Thanks for your feedback, and thanks for choosing us to make your prescription mask!

Rated 5 out of 5 stars

Divesight is # 1 in my eyes!

What can I say...Once again Liam and his team have come up trumps! I've always got my prescription dive masks from here and been totally satisfied with both the product and the customer service...but last week they went 'ABOVE & BEYOND' for me.
I messaged Liam to say that I had accidentally smashed my prescription dive mask (pesky cylinder!) and urgently required a new one, to be completed and delivered before 19th July.
Liam replied instantly and said they would do their best to help me, but they were quite busy.
On the 18th July my mask was delivered!...what can I say but THANK YOU, THANK YOU, THANK YOU!
I would totally recommend them, I will never use anyone else, even though I live in Cyprus 😊

20 July 2021
Unprompted review
Dive Sight logo

Reply from Dive Sight

Hi Tracey,
We're just pleased you like the mask and that it was delivered in time for you!
Your review is really appreciated.

Liam

Rated 5 out of 5 stars

Reading prescription lenses fitted…

I got divesight to fit my prescription reading lenses to my mask and i am delighted with the outcome the first dive was slightly strange but now after 5 more it is excellent and i can now read my computer always a bonus. Very professional job with the mask returned to me within 2 weeks. Thanks guys cannot recommend highly enough

23 June 2021
Unprompted review
Dive Sight logo

Reply from Dive Sight

Thanks for leaving us feedback Graeme, It really is appreciated

Rated 4 out of 5 stars

Final product looks excellent

Final product looks excellent. Have yet to dive with the mask yet but anticipate that it will improve the experience. Customer service could be improved. I sent my own mask for the lenses to be fitted in but there was no acknowledgement of receipt, likewise any notification of posting, which is what you get in my experience from every dive equipment retailer. Emails were responded to very quickly and the mask was delivered ahead of schedule so my critical feedback is minor.

24 May 2021
Dive Sight logo

Reply from Dive Sight

Hi Steve,
Thank you for taking the time to leave your honest feedback, this has helped us and our customers.
Because of your feedback we have now introduced a new system where all customers get video updates throughout the manufacturing process showing which stage the job is at, and automated delivery updates via email and txt message.

Thanks again for helping us to improve our service.

Rated 5 out of 5 stars

this was my third upgrade from Axis…

this was my third upgrade from Axis Optical, had a more complex prescription this time but this was no problem and following a brief phone conversation and having sent a photograph of my updated prescription I received my new mask about 10 days later as promised .many thanks.

18 May 2021
Dive Sight logo

Reply from Dive Sight

Hi John,
Thanks for taking the time to leave your feedback, and we'll look forward to helping you in the future

Rated 5 out of 5 stars

Tremendously helpful and knowledgable

Tremendously helpful and knowledgable. Fully qualified my situation then gave a couple of suggestions. Agreed on one of the suggestions and was quoted about two weeks delivery. The mask arrived a day earlier!!, what more can you ask for. 5 star service and delivery. Cannot recommend highly enough.

17 May 2021
Dive Sight logo

Reply from Dive Sight

Thank you for your review Bryn, It really is appreciated!

Rated 4 out of 5 stars

Yep all ok and my wife used the mask…

Yep all ok and my wife used the mask on the weekend diving at Swanage and said that they vastly improved her under water sight.

3 May 2021
Dive Sight logo

Reply from Dive Sight

Hi Duncan,
Really pleased your wife likes her prescription mask!
Is there anything we could improve on for the future?

Thanks
Liam

Rated 5 out of 5 stars

First Class!

Great product. Great service. Professional and prompt with all my questions pre-order and delivered within timescales promised. Will definitely use again, thanks DiveSight

30 April 2021
Unprompted review
Dive Sight logo

Reply from Dive Sight

Hi Ade,

Glad you like your new mask, and thank you for the review.

Liam

Rated 5 out of 5 stars

Brilliant

Brilliant, the workmanship is top tip drawer. 👌I would recommend them to anyone. Not cheap but when you see the finished result worth every penny. Thanks for everything Liam and the team.

26 April 2021
Dive Sight logo

Reply from Dive Sight

Hi Matthew,
Glad you like your new prescription mask, and thank you for the review.

Liam

Rated 5 out of 5 stars

I couldn’t be more pleased

I couldn’t be more pleased! As we, apparently, ease out of the pandemic, we have booked a special holiday for October, and my new prescription mask is part of that treat. I have never had prescription lenses for diving, so quite often I would go back on the footage from the camera to see what I’ve been looking at. I’m not badly shortsighted, but enough that these make a massive difference. Dive Sight were absolutely brilliant, responding to any communication extremely swiftly. They came recommended, and I now know exactly why. A really big thank you to everyone at Dive Sight.

26 March 2021
Dive Sight logo

Reply from Dive Sight

Hi Philip,
Hopefully your new mask will help you get some amazing footage of what sounds like will be a great holiday

Enjoy!

Liam

Rated 5 out of 5 stars

Excellent !

This is the second time that I have used Dive Sight Ltd, having prescription lenses put in my masks is a real game changer & on both occasions it has been done brilliantly, cannot recommend them enough, also great service & communication through out the process, I received my new mask with lenses in just 2 weeks, really happy with them They also removed my old lenses from my old mask & re bonded them into a new one, so I now have a spare !

17 March 2021
Dive Sight logo

Reply from Dive Sight

Hi Karen,

Thanks for the review, and we're always happy to help!

Liam

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