After a small misunderstanding with the A.I. chat bot, the customer service team reached out to me via email on a Saturday afternoon to make things right. Being in the service industry myself I appre... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Displate makes beautiful metal posters. I've gotten three in total and all of them were easy to hang and look lovely. My most recent order was two posters and they were taking longer than expected so... See more
Company replied
Customer service at displate.com is absolutely excellent, all they needed was photos of the damaged items and a few exchanged emails and they replaced the items for free without wanting the other item... See more
Company replied
Honestly the support here is unmatched by any customer support i have received in a very long time.. i wont go into details about the nature of the problem i had but displate support went ABOVE AND B... See more
Company replied
Company details
Written by the company
We print collectible metal posters that make this reaaally sweet wup-wup sound when you spin them around. Plus, they look super cool no matter where you put them! Any passion you have is here, waiting to enter your collection as a Displate.
Contact info
Al. Jerozolimskie 123a, 02-017, Warsaw, Poland
- support@displate.com
- displate.com
4.7
Excellent
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Displate
Hello Ken!
Thank you for your kind words! We’re glad our support team could help.
Have a great day!
Best,
Displate Team
_This answer was generated by an AI assistant._
Everything went smoothly and the experience was great!
It was on time just how they said, it was very well packaged, the instructions and how to hang them up was very simple and easy and didnt take any time at all to do so. The posters are very great quality and look great, very happy with my purchase!
17 October 2026
Unprompted review
Reply from Displate
Hello Zachary!
We’re delighted your order arrived on time and well packaged! It’s great to hear that mounting your posters was quick and easy, and that you’re happy with their quality and appearance.
Have a wonderful day!
Best,
Displate Team
_This answer was generated by an AI assistant._
The customer service was excellent
The customer service was excellent. The pictures we choose are great quality, just as we'd hoped. The original delivery was the wrong prints (it seemed that someone else's order was mistakenly sent to us) but when I got in touch the customer service was really helpful. I asked if they could dispatch the correct order quickly, as it was a birthday present. They responded straight away and the correct order arrived in time for my son's birthday. He's really happy. Thank you
17 October 2026
Unprompted review
Response time was quick and a solution…
Response time was quick and a solution was found within the day
15 October 2026
Unprompted review
Reply from Displate
Hello Mason!
Thank you for your kind review! We’re glad our team responded quickly and found a solution within the day.
Have a wonderful day!
Best,
Displate Team
_This answer was generated by an AI assistant._
Displate is amazing in every way
All of my experience with Displate has always been amazing! And the customer support is excellent!
15 October 2026
Unprompted review
Reply from Displate
Hello Zlatan!
Thank you for your wonderful feedback! We’re thrilled that your time with Displate has always been amazing and that our customer support has impressed you.
Have a fantastic day!
Best,
Displate Team
_This answer was generated by an AI assistant._
Great Experience!
Quick, efficient customer service with very friendly staff. They resolved the issue immediately and made the whole process hassle-free. Great experience!
11 October 2026
Unprompted review
Reply from Displate
Hello Cameron!
We’re delighted our friendly team resolved your issue quickly and made the whole process hassle-free. Thank you for your kind words, and have a great day!
Best,
Displate Team
_This answer was generated by an AI assistant._
Need butter Packaging please to protect against shipping
I love the displate posters they're wonderful pieces of Art I was going to give a five stars they're absolutely nothing wrong with them the only issue I've had is I had the poster replaced once because Packaging got damaged from shipping . I do appreciate the customer service is wonderful quickly send out another for replacement I 100% appreciate that the downfall was and has happened a second time it's because there's no protection against the metal posters from adhering getting damaged I could recommend you guys to at least use corner protection foam or even side protection foam raised up from the bottom of the boxes because they're easily bent creased or damaged during shipping I know this is out of your guys's hands this is mostly has to deal with the shipping company abusing packages not you guys but yeah I would definitely get five stars if you can possibly make better protection I have a convention I'm going to at the end of this month to get an autograph on the poster but I'm going to have to deal with a slight dented poster to get signed by the voice actor of the poster I got even with all that I could still recommend this company great customer service just one little flaw that's all
14 October 2026
Unprompted review
Reply from Displate
Hello Dan,
Thank you so much for taking the time to share a review. We're truly happy to hear that you love your Displates and that our Support Team was able to assist you quickly when the issue occurred.
At the same time, we're very sorry to learn that you experienced shipping damage not once, but twice. We completely understand how disappointing that must be, especially when you were planning to have the poster signed at an upcoming convention. While we do our best to ensure every order arrives safely, unfortunately we don't have control over what happens to the package once it's in transit with the delivery company. We understand your concerns regarding additional corner protection. We have passed your feedback to the relevant team.
We're especially grateful for your understanding, as well as for your kind words about our customer service.
As we wish you to enjoy your Displate in perfect condition, please contact us again so that we can rectify this issue.
Thank you again for your support and constructive feedback.
If you have any other questions, feel free to contact us. We are always happy to help.
Have a nice day.
Best,
Displate Team
Great customer support had consistant…
Great customer support had consistant messaging very friendly. And package came quick and with new shipper
14 October 2026
Unprompted review
Reply from Displate
Hello Gabriel!
Thank you for your kind words! We’re glad our team was friendly and consistent in their communication, and that your package arrived quickly with the new shipping provider.
Have a great day!
Best,
Displate Team
_This answer was generated by an AI assistant._
Phenomenal customer service and care!
Phenomenal customer service and care!
I truly appreciate the persistence and care Displate showed in making sure I received a quality replacement for my Mount Fuji artwork. They made the process as easy as possible and followed through until everything was resolved. I felt they genuinely cared about my experience and wanted me to be happy with my purchase.
The replacement arrived, and I’m very impressed with its quality. Their dedication to standing behind their product made this a great customer service experience. Thank you, Displate—I look forward to purchasing more artwork!
11 September 2026
Unprompted review
Reply from Displate
Hello David!
Thank you for your kind words! We’re delighted that our team made the replacement process smooth and ensured your Mount Fuji artwork arrived in excellent quality. Your satisfaction means a lot to us, and we look forward to helping you grow your collection!
Have a wonderful day!
Best,
Displate Team
_This answer was generated by an AI assistant._
Ordered a displate and was given an old…
Ordered a displate and was given an old code by accident. I contacted support team which were really fast in fixing that issue. Ended up ordering two more displates.
7 October 2026
Unprompted review
Reply from Displate
No reply generated because the review includes a complaint about receiving an old code.
Very satisfied
9 October 2026
Unprompted review
Reply from Displate
Hello Coureuil!
Thank you for your 5-star review. We’re delighted to hear you’re very satisfied!
Have a wonderful day!
Best,
Displate Team
_This answer was generated by an AI assistant._
Great and kind customer service
Great and kind customer service. UPS lost my package and the Displate team worked to ensure I would get my order. It was found and I recieved it in a timely manor.
2 October 2026
Unprompted review
Excellent customer service despite a delivery issue
I recently ordered several Displates, but unfortunately experienced a delivery issue with FedEx. My package was incorrectly marked as delivered, although I had not received it.
I contacted Displate's customer service, and I was very impressed by their response. Zuzanna from the Client Experience Team replied promptly, even during the weekend, and immediately initiated an investigation with FedEx.
She reassured me that if the package could not be located, Displate would send a replacement at no additional cost.
Fortunately, my package was finally delivered a few days later.
To my surprise, Displate also offered me a generous discount on my next order as an apology for the inconvenience.
I really appreciate their professionalism, kindness, and commitment to customer satisfaction.
A big thank you to Zuzanna and the entire Displate team. Excellent customer service!
12 October 2026
Unprompted review
Reply from Displate
Hello Pierre-Henri!
Thank you so much for your wonderful feedback and the five-star review! We're thrilled to hear that you had such a positive experience with our customer service team, despite the initial hiccup with the delivery. It's great to know that Zuzanna was able to assist you promptly and effectively—your kind words have been shared with her and the entire team. We always strive to ensure our customers are happy and satisfied, so your acknowledgment means a lot to us.
We look forward to welcoming you back soon, and we hope your next order is just as smooth. Remember, if you ever need any assistance again, we're just a message away!
Have a fantastic day!
Best,
Displate Team
_This answer was generated by an AI assistant._
Fedex lost it, Displate made things right.
Fedex lost my package but marked it as delivered. I brought up that I never received my item to Displate and after asking Fedex for proof of delivery which they could not provide, Displate shipped me another item free of charge. 2 months later Fedex finally delivered my package after assumedly finding it.
No idea why they marked it as delivered, but instead of making me fight with Fedex, Displate took it upon themselves to make sure I was made whole. That is solid customer service that puts the customer first.
I can order from displate with confidence because I know if something goes wrong I will not be the one left wanting. They dont lead you on a wild goose chase, they handle it and make things right. I hope they go after Fedex for lieing about delivering my product, but know the cost of the lawyers to do so wouldnt be worth the 2 digit value of my order. One can dream though haha
1 September 2026
Unprompted review
Reply from Displate
Hello Brandon!
Thank you so much for sharing your experience with us. We're thrilled to hear that our team was able to resolve the issue with your lost package swiftly and to your satisfaction. At Displate, we always strive to put our customers first and ensure a seamless experience, even when unexpected challenges arise. It's great to know you can feel confident ordering from us, knowing that we've got your back!
We really appreciate your understanding and patience throughout the process. Thank you for being such a fantastic member of the Displate community.
Best,
Displate Team
_This answer was generated by an AI assistant._
Displates customer service are rockstars!
Im super pleased with Displates customer service from start to finish. I had issues with getting the incorrect amount of magnets and they hoped on the issue right away with the option to totally refund or get send another set of magnets free of charge while also covering the complete costs of fees. The staff were super approachable by email and answered any questions I had with fast return times making this whole process seamless. Any issues you may have do not hesitate to email their support tag as they jump on it ASAP. Thank you again Displate for your wonderful communication!
12 October 2026
Unprompted review
Reply from Displate
Hello Nick!
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a seamless experience with our customer service team. It's great to know that our staff was able to assist you promptly and effectively with the magnet issue, ensuring everything was resolved to your satisfaction.
We always strive to provide exceptional service and support, so it's rewarding to hear when we've made a difference. Your kind words are greatly appreciated, and I'll make sure to pass them along to the team.
Should you need any more assistance in the future or have further questions, please don't hesitate to reach out. We're here for you!
Wishing you a fantastic day!
Best,
Displate Team
_This answer was generated by an AI assistant._
Absolutely amazing customer service…
Absolutely amazing customer service sent an email because i couldn’t figure out what email it was using got a reply with like two days instantly helped me instant gratification thankyou much<3
12 October 2026
Unprompted review
Reply from Displate
Hello Gage!
Thank you so much for your stellar review! We're thrilled to hear that our customer service team was able to assist you promptly and efficiently. It's great to know that we could help resolve your issue and provide you with instant gratification. Your satisfaction is our top priority, and your feedback is truly appreciated.
We hope you continue to enjoy your experience with us, and feel free to reach out anytime if you need further assistance or just want to say hi!
Wishing you a wonderful day!
Best,
Displate Team
_This answer was generated by an AI assistant._
Best customer service
Genuinely the best customer service I’ve experienced, my display came in a little bent from shipping, I let them know and they instantly without any other questions sent me another one with the tracking number as well as some magnets that were missing. Took a day to respond. Will buy from again their products are awesome.
11 October 2026
Unprompted review
Reply from Displate
Hello Fleetwood!
Thank you so much for your wonderful review! We're thrilled to hear that you were pleased with our customer service and that we could quickly resolve the issue with your display. It's great to know you're enjoying your products, and we look forward to seeing which Displates you choose next!
Have a fantastic day!
Best,
Displate Team
_This answer was generated by an AI assistant._
Very good Service.
Very good Service.
My plates were scratched during transport and they just sent new
11 October 2026
Unprompted review
Reply from Displate
Hello Malte,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that you were satisfied with how we handled the situation with your scratched plates. Our goal is always to ensure our customers are happy and supported, especially when things don't go as planned.
We hope you enjoy your new Displates and look forward to serving you again in the future!
Have a wonderful day!
Best,
Displate Team
_This answer was generated by an AI assistant._
High quality, high price
Very high quality, the customer service was great. However, a number of things lower my score. You have to be quite reliant on the discount codes you can find online to get a reasonable price, I had to use a 35% off one, and even still it was pretty expensive. Thats the second point, they are REALLY expensive. For me at least, they had to be converted to CAD from USD, plus shipping, and then FedEx made us pay customs. We were not told about the customs fee beforehand, and one may assume that's what the shipping fee was. Next, it came in bent. I was bummed out about this obviously, but customer support was really great here. They paid for another, shipping, customs, everything included, and let me keep the old bent one.
The product is great, the company is good at communicating, but the price is just really high, and that's AFTER I got 35% off. For a large poster I ended up paying around ~$170CAD or so, half of that being shipping or customs fees.
11 October 2026
Unprompted review
Reply from Displate
Hello Aariz,
Thank you for your review.
We are really sorry to hear about the damage to your Displate and your dissatisfaction with the overall cost of your order.
However, we are very glad that you feel the issue related to the damage of your Displate was promptly resolved and you are happy with how our team approached it.
We would like to clarify that the information regarding customs fees is available during checkout for our Canadian clients. We do not try to hide it or suggest that the cost is covered by our shipping fee. We are sorry if this information was not sufficiently clear before your purchase.
As outlined on our website:
“Depending on the destination, there is a possibility of an additional duty fee and/or taxes. Their amounts depend on a specific country's regulations. Any costs related to customs duties and/or taxes shall be borne by the User unless such costs are explicitly included in the purchase price of the Product".
This information is also available in our Terms of Use and FAQ, both linked below for full transparency.
http://displate.com/about-regulations
https://displate.com/about-faq
Regarding the pricing, we understand your point; however, please note that our metal posters are designed to offer a different experience from traditional paper prints, combining high-quality printing with a durable metal finish. The materials and production process contribute to the overall cost, while the metal format gives the artwork a distinctive look and feel.
Your satisfaction is extremely important to us, which is why we have already contacted you by email to discuss the situation in more detail and offer an appropriate solution. We genuinely want to address your concerns and find a way forward that works for you.
Thank you for your cooperation and understanding.
If you have any other questions, please let us know.
Have a nice day.
Best,
Displate Team
The support team is really great!
11 October 2026
Unprompted review
Reply from Displate
Hello Navin!
Thank you so much for your kind words about our support team! We're thrilled to hear that you had a great experience with us and we can’t wait to assist you again in the future.
Wishing you a wonderful day!
Best,
Displate Team
_This answer was generated by an AI assistant._
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.