DiscoverCars.com Reviews 

288,311
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 33,883 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the digital online booking process is exceptionally clear, quick, and user-friendly, making holiday reservations entirely smooth and hassle-free. People also genuinely appreciate the highly competitive pricing options and the wonderfully professional staff members who consistently provide truly excellent support throughout the entire journey. However, some customers also noted that certain desk agents working at local partner agencies can aggressively push unnecessary extra insurance policies. A few other people similarly felt that unexpected extra financial charges, sudden booking alterations, or vehicle class discrepancies occasionally occurred during counter pick-up.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the intuitive platform, fast... See more

Booking process

Users describe positive interactions with booking process, highlighting smooth reservations, decent prices,... See more

Service

Consumers find service to be a satisfying and reliable experience, frequently praising the fast,... See more

Price

Clients share positive opinions on price, noting that the platform offers very affordable rates and... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company provides better prices than renting cars straight from the car rentals. I used their sevices in Dubrovnik (Croatia) and Palermo (Italy) airports - everything was fine (maybe because there... See more

Company replied

Rated 5 out of 5 stars

Such an easy transaction, nothing hidden; the car you are picked up in at the airport is the car you are hiring, so you only have to load your bags once, and having unlimited mileage meant we could go... See more

Company replied

Rated 5 out of 5 stars

Via DiscoverCars out booking was via Sterling Cars, who were excellent in all regards. No Insurance up drilling ‘BS’ just honest helpfully people. We’d defo use again without question.

Company replied

Rated 5 out of 5 stars

The customer service was superb. " "The car we were offered had a faulty tire, they quickly changed cars for us without delay or problems, very good. " "Nothing. all good I especially like that... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

DiscoverCars.com is a leading global car rental booking platform, connecting tens of millions of travelers annually with the best car rental deals from over 1,000 partners, both large global brands and small local providers, in 50,000+ locations across 164 countries, offering a full range of rental vehicles from mini cars to SUVs and passenger vans. Named the World’s Best Car Rental Booking Website by the World Travel Tech Awards four years in a row, DiscoverCars.com makes renting a car easy, transparent, and affordable. Backed by a diverse team of 220+ professionals, the company’s mission is to empower users to discover the joy of traveling by car. DiscoverCars.com is available in 31 languages and offers 24/7 customer service to support customers throughout the rental process in many of those languages, which has won multiple awards, including the Business Intelligence Group's Excellence in Customer Service Award. The company has been recognized in the Financial Times’ FT 1000 list of Europe’s fastest-growing companies in multiple years. The company maintains a 4.6/5 rating on Trustpilot, based on over 200,000 verified reviews. The company has an app available for both iOS and Android, which has also been named the World's Best Car Rental App in the World Travel Tech Awards. Through it, customers can both book a rental vehicle and keep track of all the important information they need.

Why Book with Discover Cars?

Written by the company

👍 Save 15%
Discover Cars’ customers pay, on average, 15% less than those who book directly with a car rental company.
📆 Free Cancelation
If you cancel your rental at least 48 hours before your pick-up time, you will receive a full refund.
💸 No Hidden Fees
The price we quote is the price you pay. No shocks or surprises. All taxes and mandatory fees are included in our quoted prices.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

288K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(288,311)

57,477 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
DiscoverCars.com logo

Reply from DiscoverCars.com

Dear Sheila,

We're glad booking was easy and that you found it simple to choose the right option. Thank you for sharing your experience!

Eva Smith
Community Manager

Rated 5 out of 5 stars

Good price with additional things for…

Good price with additional things for free.

26 September 2026
DiscoverCars.com logo

Reply from DiscoverCars.com

Dear Irma,

We’re delighted you found a good price and enjoyed the additional extras at no cost. Thank you for sharing your experience!

Eva Smith
Community Manager

Rated 5 out of 5 stars

Way better than expected

After reading most reviews I thought this would be a terrible experience. Fortunately, it was one of the best. 3 times cheaper than the companies at the airport and everything went super smooth.

26 September 2026
DiscoverCars.com logo

Reply from DiscoverCars.com

Hello Alex,

We’re delighted to hear that everything went smoothly and that you found a deal three times cheaper than the airport companies. It’s great that your experience was better than you expected after reading the reviews. Thanks for choosing DiscoverCars!

Eva Smith
Community Manager

Rated 5 out of 5 stars

Awesome telephone worker from Croatia

Awesome telephone worker from Croatia. Very patient with me. She spent nearly 30 minutes verifying my account so I could proceed with vacation plans.

26 September 2026
DiscoverCars.com logo

Reply from DiscoverCars.com

Hello Adson,

It's wonderful to hear our colleague from Croatia was so patient and took the time to verify your account. We're glad we could help you get one step closer to your vacation plans!

Eva Smith
Community Manager

Rated 3 out of 5 stars

Good comparison - but read all conditions with care

- good website for comparing car rentals
- easy booking procedure
- booking changes are easily made

- negative: does not accept credit cards issued by online only banks!!! (that is written in the payment conditions, but not very obvious - you will have to pay additional fees at the operator desks when picking up the cars, if you don't have a fitting credit card in the main driver's name!)

12 September 2026
Unprompted review
DiscoverCars.com logo

Reply from DiscoverCars.com

Hi Lina,

Thank you for sharing your feedback. We’re glad you found our website useful for comparing rentals and that booking changes were easy to make.

DiscoverCars.com is a comparison platform, so the rental provider sets the payment requirements. We’ll share your feedback with our team so we can work on making these conditions even more noticeable.

Thank you again for helping us improve.

Eva Smith
Community Manager

Rated 5 out of 5 stars

Repeat happy customer

I have used twice now; once in Kephalonia and once in Portugal. Good choice of cars and suppliers and the supplier ratings appear to be dependable. Booking process is very straightforward. I used local suppliers with higher ratings and had no issues whatsoever (and no up-selling pressure - I had my own excess cover). Prices not the cheapest but were reasonable. The cars I had were new and in great condition.

10 September 2026
Unprompted review
DiscoverCars.com logo

Reply from DiscoverCars.com

Hello Ian,

Thank you for choosing DiscoverCars.com twice. It’s wonderful to hear that booking was straightforward, the supplier ratings proved reliable, and you found great cars in Kefalonia and Portugal—with no unwanted upselling. We’re glad the prices felt reasonable and your cars were in such good condition. We hope to help with your next trip!

Eva Smith
Community Manager

Rated 4 out of 5 stars

"Was very easy

"Was very easy! I was anxious initially with it being outside the airport but I got a text when I landed to say to let him know once we were through and he was there within 5 minutes of us saying we were there. Was a similar thing on the return. We turned up and he was there and took us straight to the airport. A few people after us did have to wait a little while whilst he dealt with us then had to go and collect them. Good thing is he collects you in the car you are getting. "

"The only thing I would say is the car had only half a tank of petrol when collected which normally it's full in all previous ones I have rented. But I did give it back with the same as what I got and he seemed fairly happy so hopefully I don't get charged for this "

26 September 2026
DiscoverCars.com logo

Reply from DiscoverCars.com

Hello,

We’re glad the off-airport pickup and return went smoothly, and that being collected in your rental car made things easier. We understand your concern about the half tank. Fuel policies are set by the rental provider, so please check your agreement. If you’re charged unexpectedly, our support team can help review it.

Eva Smith
Community Manager

Rated 5 out of 5 stars

Good service

Good service, I hope ilget the deposit back fast.no problems getting ind check out the car

26 September 2026
DiscoverCars.com logo

Reply from DiscoverCars.com

Dear Tudor,

We’re glad to hear everything went smoothly when picking up and returning the car. We understand you’re hoping to get your deposit back soon; the rental provider processes its release, and timing can depend on your bank. If it takes longer than expected, please contact our support team and we’ll be happy to help.

Eva Smith
Community Manager

Rated 5 out of 5 stars

Easy booking and great service.

Easy booking and great service.

26 September 2026
DiscoverCars.com logo

Reply from DiscoverCars.com

Hello Patrick,

We’re delighted to hear that booking was easy and that you received great service. Thank you for sharing your experience!

Eva Smith
Community Manager

Rated 1 out of 5 stars

Charged twice after simply modifying my…

Charged twice after simply modifying my reservation

I had a very disappointing experience with DiscoverCars.

My original car rental reservation was €331. I later went back to the DiscoverCars website simply to change my return date by one day earlier.

During the modification, the website showed my original price of €331 crossed out, with a new price of €297. Naturally, I understood this to mean that €297 was the revised total price for my rental after returning the car one day earlier.

Instead, DiscoverCars charged me an additional €297 while keeping the original €331 charge, meaning I have now been charged a total of €628 for one car rental.

I did not book a second car and I did not knowingly authorize a rental costing €628.

DiscoverCars is now telling me that the additional €297 was due to the supplier’s price changing. However, this does not explain why their website presented €297 as the new price after showing €331 crossed out, nor why I was charged both amounts.

I have asked DiscoverCars to provide evidence showing where, before confirming the modification, I was clearly informed that the €297 was an additional charge on top of the €331 already paid, rather than the revised total. So far, this has not been resolved.

I find the way this modification and charge were presented extremely misleading.

I am requesting a refund of the additional €297 and will update this review if DiscoverCars resolves the matter appropriately.

19 September 2026
Unprompted review
DiscoverCars.com logo

Reply from DiscoverCars.com

Dear Wesley,

I’m very sorry to hear about the frustration and disappointment caused by the price increase you experienced.

DiscoverCars.com is a price comparison platform, and our prices are updated in real time by the suppliers. As a result, we don’t have direct control over these changes. Prices can vary depending on demand, availability, and booking timing, which can occasionally lead to unexpected increases—even for shorter rental periods.

When a modification is requested through the self-service section of our website, the original total, new total, and the difference are always clearly displayed. We regret if the difference was perceived as the new total.

Thank you for sharing your experience with us.

Eva Smith
Community Manager

Rated 5 out of 5 stars

save and good

good prices , give you a lot to choose from, no small letters

26 September 2026
DiscoverCars.com logo

Reply from DiscoverCars.com

Hello Ariela,

Thank you for your lovely feedback! We’re glad you found great prices, plenty of options, and clear terms. We appreciate you choosing DiscoverCars.com!

Eva Smith
Community Manager

Rated 5 out of 5 stars

No surprises

No surprises. Quick service

26 September 2026
DiscoverCars.com logo

Reply from DiscoverCars.com

Dear Michel, glad there were no surprises and service was quick.

Eva Smith
Community Manager

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look