MailOnline Discount Codes Reviews 616

Ricardo managed to locate my lost reward. He stated that there was no tracking found on the system despite the emails which I had received confirming tracking. Ricardo did help myself by sending over the £30 voucher as promised however. Many thanks to this colleague.

Always very good customer service. Always responsive, helpful, friendly and polite. Thank you for sorting my issue out, Ricardo!

Used the code in May for a purchase at John Lewis. Waited and waited but no reward - and nowhere to log into to check progress. Emailed to chase, with the only information I had (email tracking reward and confirmation of purchase) and they are now asking for other emails I never got and what discount was applied (it was a watch on special offer). Awful service. Do not use!
Reference no for response from Rewards - 19828

Great customer service, Ricardo and his colleagues were very helpful in sorting out my missing reward voucher. Very happy, thank you

After many months and emails, today I finally received the promised £15 Amazon voucher for a Boots.com purchase I placed in May and I am very grateful. I'd also like to thank Trust Pilot too for all their help. It's much appreciated.

Update 18/11/24: Ricardo from the company reached out to me following my review and I'm pleased to have now received the voucher I was promised. Many thanks to Ricardo for sorting this out for me. Review upgraded to 4 stars (I'm a generous person lol!) due to this. It's just a shame I had to complain on here before anything was done.

I've never been a moaner (check out my previous reviews) but I'm afraid I've not been impressed at all with this company. Made a booking at booking.com using their link offering a £70 voucher, got an email stating they have a record of the payment 3/7/24 then a further email 3/8/24 stating everything had tracked and get ready to receive your voucher.

Now over 3 months have passed and there's been a deathly silence ever since even though I've sent numerous emails querying where my promised voucher is. Not even the decency of a reply.

A promise is a promise in my world and I'm deeply disappointed at the service I've received.

Great service and supported quickly to resolve any issues I had to ensure I got my voucher. Would use and again and recommend

Shockingly appalling and rude customer (no) service. Steer well clear of believing that you’ll get a voucher from this company. They batted me back to the retailer repeatedly and ignored most of my emails until I was forced to take it higher. They then blamed it on a technical issue. No technical skills required for manners.

Initially I did not get any replies to my e mails about my missing gift voucher hence only 3 star rating. However, once contact was made my issue was resolved efficiently even though I did not have full details of the offer. Fortunately, I had kept one e mail to say purchase confirmed which was necessary to receive a voucher. I would not have received my gift voucher without the assistance of the customer service team so full credit to them.

Im happy as I seem to have received a £30 Amazon gift card - it it doesn’t state which original transaction this relates to. Would appreciate some support on this.

Initially took longer but got resolved after contacting customer service. Luckily I had all proofs so, process became easy. Ricardo and Pierre both were so good with customer service. Really appreciate. Received my £100 voucher.

Originally advised by email that I would receive my £100 reward voucher within 3 months. As this did not happen I chased this with Ricardo, who asked me to supply evidence of the offer and my qualifying purchase. Following day received the voucher. Thank you to Ricardo.

I booked a holiday with TUI well over 18 months ago through the link. I emailed them after, as it worked slightly different to how I am used to be TopCashBack. It didn't seem to log or be tracked. After I got back from the holiday, I replied to the email thread and after a short back and forth I was given my voucher. Very happy with the service.

Great customer service from Pierre
Was advised my voucher hadn’t logged but all sorted and received voucher

Ricardo (Rewards Customer Service UK) has helped resolve my issue through email and get me the cashback, brilliant. Only had to wait 2 months as supposed to the quoted 3 months

Codeword are not working properly sometimes till later. a letter is sometimes missed out also so I don’t bother. Too many ads aswell. A strange thing. Thanks for the reply but this has been happening for years, especially the awful too many ads and missing out a letter. It’s not the iPad.

I made a booking about 8-9 months ago and after chasing multiple times someone called Pierre got in touch to say that your claim has been approved and which retailer you would like to choose. I asked him for options and after that I was completely ghosted. Have been again playing the chasing game for nearly a month but no response whasoever

Wow! My opinion on these incentive schemes has really changed. Made a recent booking via Mail on line, but never expected the promised gift card to materialise. Within 2 weeks, and invaluable assistance from Pierre, the gift card was received by email. Amazing....and I'm now looking for my next deal.

Had to persevere but reward received in September (it was due in March). Systems don’t seem to be too robust hence the four stars. Thanks to customer service as I can’t fault the assistance (5 stars).