Direct Vacuums logo
Visit website

Direct Vacuums Reviews 

46,471
•
TrustScore 4.5 out of 5

4.4

Appliance Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, noting that refurbished items often arrive looking and functioning like new, providing excellent value for money. Many people appreciate the significant savings compared to retail prices, making purchases highly satisfying. The delivery service is consistently highlighted as quick and efficient, with items arriving promptly and well-packaged, contributing to a smooth overall purchasing experience. However, some customers also noted that a small number of products arrived damaged or with missing parts, requiring replacements. A few other people also felt that certain items posed significant concerns regarding their functionality or condition shortly after use.

What people talk about most

Product

Consumers find product quality to be largely positive, with many reviewers expressing delight with their... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

People report positive experiences with quality, often describing items as Customers praise the excellent... See more

Price

Users describe positive interactions with price, frequently highlighting the excellent value for money and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and speed. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My reviews is based on Customer service as I returned product so can't comment. Customer service is quick to respond can't fault it. They do their absolute best to find middle ground if not happy. Hum... See more

Rated 5 out of 5 stars

We managed to find this tower fan online at direct vacuums just before the next ‘heat wave’ was due. As all local/ countrywide stockist were out of stock we decided to buy this fan on the fly, as OAPs... See more

Rated 5 out of 5 stars

I have had my Vax Steam Fresh a few weeks now so I can give a review. Delivered and upon opening amazed as it really did look new. I have used it quite often it is fantastic even the gadgets work. I... See more

Rated 5 out of 5 stars

Have previously used and so ordered the Hoover stick with floor cleaner - arrived very quickly in a plain box, but everything wrapped securely with no damage or marks on the parts, and was set up in n... See more

Popular products

See all
Vax OnePWR 4.0Ah Battery Lithium BV25040 Genuine Replacement Part for Cordless

Vax OnePWR 4.0Ah Battery Lithium BV25040 Genuine Replacement Part for Cordless

TrustScore 5 out of 5

4.8

(145)

Vax Blade Tool Kit Cordless Pro Kit 2 For Blade 2 / 3 / 4 Ranges

Vax Blade Tool Kit Cordless Pro Kit 2 For Blade 2 / 3 / 4 Ranges

TrustScore 5 out of 5

4.9

(138)

Vax Air Lift Steerable Pet Max Vacuum Cleaner

Vax Air Lift Steerable Pet Max Vacuum Cleaner

TrustScore 4.5 out of 5

4.6

(114)

Hoover H-FREE 100 Cordless Vacuum Cleaner

Hoover H-FREE 100 Cordless Vacuum Cleaner

TrustScore 5 out of 5

4.8

(86)

Vax Platinum SmartWash Carpet Cleaner

Vax Platinum SmartWash Carpet Cleaner

TrustScore 4.5 out of 5

4.6

(84)

Refurbished Henry Vacuum Cleaner – HVR160

Refurbished Henry Vacuum Cleaner – HVR160

TrustScore 5 out of 5

4.9

(80)

Vytronix VTBC01 Powerful Compact 2L Cyclonic Bagless Cylinder Vacuum Cleaner

Vytronix VTBC01 Powerful Compact 2L Cyclonic Bagless Cylinder Vacuum Cleaner

TrustScore 4.5 out of 5

4.7

(73)

Essentials C700VC18 700W 1.2L Compact Bagless Cylinder Vacuum Cleaner Hoover

Essentials C700VC18 700W 1.2L Compact Bagless Cylinder Vacuum Cleaner Hoover

TrustScore 5 out of 5

4.8

(71)

Henry Xtra Pet Bagged Cylinder Vacuum Cleaner

Henry Xtra Pet Bagged Cylinder Vacuum Cleaner

TrustScore 5 out of 5

4.8

(67)

Vax Rapid Power Revive Carpet Cleaner

Vax Rapid Power Revive Carpet Cleaner

TrustScore 4.5 out of 5

4.7

(63)

Company details

  1. Appliance Store

Written by the company

Direct Vacuums are a unique company offering you brand name products at a fraction of the price of high street shops. Direct Vacuums is the only authorised re-seller of Electrolux, AEG, Zanussi, Hoover and Vax graded products, all our products are guaranteed for 1 year for complete peace of mind.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

46K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(46,471)

2,999 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great refurbished Henry

Great price, excellent refurbished Henry for good price.
Item was delivered quickly, package in good condition. No issues, would recommend.

1 July 2026
Rated 5 out of 5 stars

satisfied customer…

Arrived when stated well wrapped but being an elderly lady struggled with instruction leaflet to me very limited, but am pleased with the fan works well and not to intrusive

26 June 2026
Rated 5 out of 5 stars

vacuum

Ordered this for dog hair which it picks up good. I had bother getting it work. There was no suction going in I thought maybe a bit was missing anyway after some emails I figured it out the top half of the vacuum was fitted and stuck the wrong way round I eventually got it off turned it round and and it worked so all was good. Pleased with it delivery was excellent

30 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look