Have used DPS a number of times. Always buy my fittings / valves in bulk from them as miles cheaper than my local merchants. The free sweets always go down well with the kids too!
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See what reviewers are saying
Incredible service and professional expertise. From A - Z they were able to help me pick the right product and ensure that I was getting the most cost effective solution. I WONT USE ANYONE ELSE !
I Really don't know where all the negative feedback on here is coming from. I purchased about £100 worth of plumbing fittings. After ordering and paying , somehow I came across all the negative rev... See more
Company replied
Sent 4 of wrong sealant colour. Chap that answered phone was great, sorted refund and collection. Hopefully all will go well with collection! Otherwise no issues at all. Will use again.
Company details
Written by the company
We're the UK's fastest growing merchant for good reason. We're proudly independent and supply the products you need at the lowest possible prices. We stock hundreds of lines for immediate delivery. If you can't find what you need, just ask and we'll get it for you.
Contact info
Unit 4, Phoenix Parade, Artex Avenue, BN16 3LN, Rustington, United Kingdom
- 01903683684
- info@directplumbingsupplies.com
- directplumbingsupplies.com
3.7
Average
27 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 24 hours
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5 days after my gas kit online order
after 5 days of my gas kit online order, called them and asked about my order ?
responded , we out of the item for few days and any time that we receive it , then we will send it to you .
when I asked them so why you accept the order, and why you did not informed me about. etc
instead of apologise
they were SUPER RUDE with me
shame for them SHAME.
27 November 2023
Unprompted review
Excellent company to deal with arrived…
Excellent company to deal with arrived quickly and well packaged will use them again
21 November 2023
Unprompted review
Avoid like the plague
Placed an order with 2 day delivery.
Nothing after 7 days so sent an email. No response.
Called a number of times - either cut off or sent to answer machine.
Thankfully I paid with PayPal so I got a refund.
Avoid like the plague
Edit: They send have sent me multiple SMS adverts that I cannot unsubscribe from too.
Further Edit: They are still sending me text spam and now have included an option to unsubscribe - by sending a message to a premium rate number! Reported to the ICO here: ico dot org dot uk
13 October 2023
Unprompted review
I ordered 50M of 25mm blue water…
I ordered 50M of 25mm blue water tubing! They sent me 25M instead. As the tubing was going into the ground the very next day it was of no use to me. I had to arrange another supplier, which was a success.
18 May 2023
Unprompted review
No delivery, no contact, AVOID!!
Placed an online order on 9th March, paid for 2 day delivery. Having not received my parcel I raised a "ticket" with their customer services dept. Still no reply so I started calling these guys directly. Their phone rung out and went to voicemail all day long. Finally answered and the 1st thing the rep said was "Shall I cancel the order?". I asked when I was likely to receive it and said yesterday, it didn't arrive.1 week after placing the order I have just called them again to cancel my order. I did so because it had been a week since I ordered it, nobody (including customer services) bothered to get back in touch with me. Unless you're ordering something you don't need, please avoid using these cowboys at all cost! You will end up angry and frustrated with nothing to show for it a week later (like me!!).
9 March 2023
Unprompted review
Avoid these clowns.
Ordered some sealant from them on a “special offer” what they forget to mention is that it’s out of date.
Contact them and they say it’s ok as it lasts forever… however maybe just mention that on the website as the reason it’s on offer. Makes me doubt the legitimacy of the other “cheaper than anyone else” claims. Cheaper cause it’s dump stock.
Underhand tactics when honesty should be the best policy.
6 January 2023
Unprompted review
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