Awful customer service, been waiting for my phone to arrive for the past 4 days. Have taken 3 full days off work, waiting in all day and no phone has still arrived. Delivery been cancelled on 3 separa... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great choice of handsets and tariffs. My choice of handset was ready and available for upgrade on my current contract. Ordering was very easy and straight forward. Customer service was spot on with qu... See more
Company replied
I am very pleased at the service offered by Direct Mobiles. Even after I ordered my new phone they contacted me to inform me of a potential problem, which I knew about, before dispatching my new phone... See more
Company replied
Although to the untrained eye, it can be difficult to navigate the prices, I found this relatively easy, and found myself the most excellent deal. The phone came quickly and everyone at every level th... See more
Company replied
Company details
Information provided by various external sources
We make choosing a new mobile phone simple! All the best UK deals, from all the networks, all in one place and hand-picked by humans. Whether you want the latest iPhone, Samsung Galaxy or a great value SIM only offer, we're here to ensure you get the best possible deal available.
Contact info
Bemin House, Cox Lane, Chessington, KT9 1SG, Chessington, United Kingdom
- 0203 869 4251
- customerservice@directmobiles.co.uk
- directmobiles.co.uk
3.6
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely helpful and brilliant deals
Extremely helpful and brilliant deals, will not go anywhere else when upgrading or buying a device.
31 January 2020
Unprompted review
Reply from Direct Mobiles
Hi Nikki,
Thank you for your review. We love to hear how happy our customers are with our service.
We look forward to helping you in the future.
Thank you,
Direct Mobiles
Used, loved, definitely will use again!
Used this company a few times and found that they are very helpful and efficient. Quick and easy service to use and are very clear with the terms and conditions of your purchase. Thank you for such a lovely experience when buying my new phone 🙂 would definitely recommend 👏
31 January 2020
Unprompted review
Reply from Direct Mobiles
Hi Chloe,
Thank you for your review. We love to hear how happy our customers are with our service.
We look forward to helping you in the future.
Thank you,
Direct Mobiles
Got a great deal from these guys
Got a great deal from these guys. Customer service is also brilliant. Highly recommended
31 January 2020
Unprompted review
Reply from Direct Mobiles
Hi Mrs Roberts,
Thank you for your review. We love to hear how happy our customers are with our service.
We look forward to helping you in the future.
Thank you,
Direct Mobiles
Brilliant company.
I always get my phones from Direct Mobiles, I think they are fantastic and I can't recommend them highly enough. 😊😊😊
31 January 2020
Unprompted review
Reply from Direct Mobiles
Hi Anthony,
Thank you for your review.
We are glad that you are happy with the deal and service you received.
We look forward to speaking to you soon to help with your upgrade.
Thank you,
Direct Mobiles
Excellent knowledgeable staff and keen…
Excellent knowledgeable staff and keen prices. Well worth contacting.
31 January 2020
Unprompted review
Reply from Direct Mobiles
Hi David,
Thank you for your review.
We are glad that you are happy with the deal and service you received.
We look forward to speaking to you soon to help with your upgrade.
Thank you,
Direct Mobiles
Always found the best deals here
31 January 2020
Unprompted review
Reply from Direct Mobiles
Hi Kevin,
Thank you for your review.
We are glad that you are happy with the deal and service you received.
We look forward to speaking to you soon to help with your upgrade.
Thank you,
Direct Mobiles
Great website and tracking of my order…
Great website and tracking of my order with super fast delivery
31 January 2020
Unprompted review
Reply from Direct Mobiles
Hi Eliott,
Thank you for your review.
We are glad that you are happy with the deal and service you received.
We look forward to speaking to you soon to help with your upgrade.
Thank you,
Direct Mobiles
Got the chepeat deals for them and…
Got the chepeat deals for them and customer service is brill
31 January 2020
Unprompted review
Reply from Direct Mobiles
Thank you for your review.
We are glad that you are happy with the deal and service you received.
We look forward to speaking to you soon to help with your upgrade.
Thank you,
Direct Mobiles
Fast friendly and always honest advice.
31 January 2020
Unprompted review
Reply from Direct Mobiles
Hi Craig,
Thank you for your review. We love to hear how happy our customers are with our service.
We look forward to helping you in the future.
Thank you,
Direct Mobiles
Best deal for years!
Although to the untrained eye, it can be difficult to navigate the prices, I found this relatively easy, and found myself the most excellent deal. The phone came quickly and everyone at every level that I encountered were extremely helpful. I have had my contract for a few months now and I am still extremely pleased.
31 January 2020
Unprompted review
Reply from Direct Mobiles
Hi Samantha,
Thank you for your review. We love to hear how happy our customers are with our service.
We look forward to helping you in the future.
Thank you,
Direct Mobiles
Excellent and speedy service
Efficient, speedy, best prices - very impressed
31 January 2020
Unprompted review
Reply from Direct Mobiles
Hi Mark,
Thank you for your review. We love to hear how happy our customers are with our service.
We look forward to helping you in the future.
Thank you,
Direct Mobiles
I had two phone contract which direct…
I had two phone contract which direct mobiles at the time was the best deal by fare so I will be using them again
31 January 2020
Unprompted review
Reply from Direct Mobiles
Hi Eugene,
Thank you for your review. We love to hear how happy our customers are with our service.
We look forward to helping you in the future.
Thank you,
Direct Mobiles
Best place to get your deals sorted.
Direct mobiles is probably the best place where you can find the best deal for yourself. I can't even complain about the deal they chose for me. It is better then most companies out there.
So what you waiting for go and see Direct Mobiles website and check the best deal for you.
31 January 2020
Unprompted review
Reply from Direct Mobiles
Thank you for your review.
We are glad that you are happy with the deal and service you received.
We look forward to speaking to you soon to help with your upgrade.
Thank you,
Direct Mobiles
Excellent and quick service
31 January 2020
Unprompted review
Reply from Direct Mobiles
Hi Barry,
Thank you for your review.
We are glad that you are happy with the deal and service you received.
We look forward to speaking to you soon to help with your upgrade.
Thank you,
Direct Mobiles
Best value for money
Best value for money. I always go to Direct Mobile as my first port of call for all my comms needs.
31 January 2020
Unprompted review
Reply from Direct Mobiles
Hi John,
Thank you for your review.
We are glad that you are happy with the deal and service you received.
We look forward to speaking to you soon to help with your upgrade.
Thank you,
Direct Mobiles
Every time I've used direct mobiles…
Every time I've used direct mobiles I've had great customer service and couldn't have been happier with how it went and the deals I've got. Thanks for all the hard work
31 January 2020
Unprompted review
Reply from Direct Mobiles
Hi Adam,
Thank you for your review.
We are glad that you are happy with the deal and service you received.
We look forward to speaking to you soon to help with your upgrade.
Thank you,
Direct Mobiles
I took an offer from Direct Mobiles 2…
I took an offer from Direct Mobiles 2 years ago, and I was/am happy with the choice I have made.
The service was quick, easy and understandable for anyone.
Look forward to using them again in the next month as my contract is due to expire and they present quite the best offers on the market.
Definitely recommend.
10 October 2019
Unprompted review
Reply from Direct Mobiles
Hi Alexandra,
Thank you for your review.
We are glad that you are happy with the deal and service you received.
We look forward to speaking to you soon to help with your upgrade.
Thank you,
Direct Mobiles
Decided to upgrade with direct mobiles…Great!
Decided to upgrade with direct mobiles again as they are really helpful and I got the deal I wanted
Thankyou Dave Trigg for all your help
Highly recommend
10 October 2019
Unprompted review
Reply from Direct Mobiles
Hi Wendy,
Thank you for your feedback on the service you received from David.
We look forward to helping you with your phone needs in the future.
Thank you,
Direct Mobiles
Easy to deal with and got the phone in…
Easy to deal with and got the phone in a very quick turnaround. Kept me constantly up to date with my order and delivery too
9 October 2019
Unprompted review
Reply from Direct Mobiles
Hi Karl,
Thank you for your review. We love to hear how happy our customers are with our service.
We look forward to helping you in the future.
Thank you,
Direct Mobiles
Not had a single problem
Not had a single problem , easy and reliable.
9 October 2019
Unprompted review
Reply from Direct Mobiles
Hi Chloe,
Thank you for your feedback.
Please do not hesitate to contact us if you have any other phone needs.
Thank you,
Direct Mobiles
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.