Directgolf Reviews 

Faulty product. Now had to pay for return. Should have paid little more and bought from shop.
No customer service contact number and email remains unanswered after a couple of days.

No problems whatsoever. Perfect transaction in every respect. Website clear and user friendly. Delivered to France within a week with reasonable postal charges. Item met with my expectations and I was pleased with it. Would definitely shop with them again.

Will never use again, Sports Direct takeover has killed them. Ordered a new golf club from what I thought was Direct golf (Sports Direct) on Wednesday 21st at 11am for next day delivery for an important game on Saturday and parcel was attempted to be loaded onto a small good truck with hermes that evening... yes a golf club on a small goods service... they then cleverly realised this and changed it to a larger goods truck and changed the tracking number which was not advised until I had to contact them for and find out this had happened and be supplied with the new tracking number... was told it would extend the delivery time by another 24 hours, Fine... day 2 and still no progress from sorted at central hub so contacted Hermes again to be advised it has been processed incorrectly and expect a further delay on receiving the club even though it still says it will be delivered today, tried to call Sports Direct but got cut off several times. Golf round ruined and still none the wiser when this will arrive. Contact number to resolve issues is 0344 245 9200 but be warned it will take an age to get through if you do not get cut off at the start for them being too busy.

27.02.18 - Update still not arrived a week later and was not advised why, contacted the courier and was advised it has been sent back to Sports Direct - no reason why, just has..... contacted Sports Direct and was told it would have to be received by them before they could re-send out which they cannot guarantee and may take up to another 14 days!! no apology, no resolution to help just absolutely shocking and will never use again.

Purchased a New Mizuno Adjustable Driver from this company. Arrived today.
NOT New, shop soiled.
No Wrench to adjust the driver.
No manufacturers wrapping or labels (Is it genuine?)
Would have thought Mizuno would not deal with a company like this, maybe they don't!!!
Will return ASAP.

I ordered a new driver; they sent a used, demo model which was the wrong version of the club. Am currently awaiting a response from them - nothing to date.

Most underwhelmed

Postage was very quick

Ordered a new Driver on the 4th of January 2018 and paid for packing and postage. Still waiting for the Driver to be delivered 5 days later.

This is a complete joke if you pay for packing and postage at the very least you expect a swift delivery.

I will never do any business with Direct Golf again. There are much better online golf stores that don't charge for packing and postage, and deliver your order in a couple of days.

Left handed golfer, ordered Left Handed clubs and received Right Handed Clubs. Tried contacting customer services which is useless as it's just a messging system which they do not reply to. Escalated the problem via their Messaging system, nothing happened so I am stuck with a load of right handed clubs I cant use.

I also paid £6.99 for next day delivery and the delivery took over a week before I got it.

One star is too high a rating for these jokers.

Absolute shocking company. They don't even have a phone number!

Don't bother paying for next day delivery....I did and still haven't received product after 14 days. Nor have any of my emails been answered.

£280 down the drain because I needed the products for a golfing holiday which I ended up having to buy at the resort. Even if the products arrive now I'll rarely use them.

Lesson learned.... I tried saving about £20 and it ended up costing me 10 times that.

Trying to locate a delivery. Direct golf use Hermes - delivery apparently delivered but Hermes can't tell me where it is delivered or who signed for it. Useless Call centre in India. - No contact number for direct golf. THe last time i order online from this less than average company!!!!!!!!!!

By far the worst online shopping experience I've ever had. I ordered 3 golf clubs (woods). Every one of them was meant to come with a head cover, all arrived with out. I expected all to be new stock, instead all 3 were damage stock, scratches all over the heads and dirty grips.

They clear don't have any standards, they just picked up 3 very poor clubs and threw them in a big box. Absolutely shocking. I'm stunned that an online retailer would even attempt this shipment, it has to be seen to be believed.

As I type this I'm on minute 10 of a call to customer services, number 4 in q from number 10.

I didn't realise at the time but they are part of Sport Direct. Given the media about Sport Direct I would have steered well clear had I realised. They are clearly run for max profit, zero customer service, so why would the staff sending out tat like this care.

God know how long it will take me to get my money back, let alone the hassle and cost of returning golf clubs!!

Lesson learnt. Never buy from Direct Golf. Avoid Avoid Avoid.

Ordered a golf club and paid £6.99 extra for next day delivery. 5 days have now passed and still no club. What an absolute shambles of a company! Rang them up, waited in a queue for 22 minutes, got through to lady, she said I'll just put you on hold while I check this and then hung up! I literally feel sick. Just order somewhere else people, it really isn't worth chancing it with these jokers.

Order number: GOLF40000035139522

Excellent service and staff very helpful at Ingleby Barwick branch. Putter I purchased was brilliant and really pleased with golf bag.

they had a lot of variety and it was all priced really well, they helped me choose what i wanted and recommended items for me as I'm relatively new to golf!

Ordered next day delivery for a reason and its now 3 days and nothing, no phone number provided so cant even call to complaint. Lesson learned - shame of 100 pounds.

BEWARE!!!!!!

If they had no stars I would rate at Zero. Avoid!!

I was bought some vouchers for my Birthday last year and decided to go and get some kit on Saturday, at the same store I have used for many years and spent hundreds of pounds at. Having collected my goods and presented the voucher at the till, I was told my voucher of 19/9/15 was no longer valid, despite it stating it was valid for 2 years. I was told Direct Golf had gone into administration on 17/10/15 and would not offer any redemption on vouchers before this date. I was given the liquidators number to contact.

What gets me is that they are still trading as Direct Golf, website and shop exactly the same. Beware if you have old vouchers and make sure your friends and family are aware so you don't waste your money on new vouchers. Needless to say, I shall not be visiting again!!

Ordered a new titleist 915 d2 driver as a gift from my wife but what I received was far from new. It was obvious that this was an ex demo club with ball strike marks on the face scratches all over the crown and to top it off there was no headcover or adjustment tool. Club was returned 1 week ago and still no decision on my refund. It's a real shame as this used to be a great company but I wouldn't even order golf tees from them now.

Friendly Staff, lots of stock and good deals

I needed a new putter. Fantastic value only £9.99!!. Birdie with my first put.

However after 1 day the paint on the heas was chipped. I know it was only £10, but surely it should not have chipped after only 1 day.

Anyway I took it back to the shop. They would not refund my money - against company policy (but also against the law).

I was able to exchange it, and in the bargain basket I was going to buy a headcover (only £1). The helpful assistant gave it to me for free.

Direct Golf are owned by Sports Direct (Mike Ashley), so I felt sorry for the assistant!

Ordered some golf clothes from DG that Yodel claimed to have delivered to my address. The driver didn't ring my doorbell, didn't leave a card, didn't leave my package with the concierge and ignored all my texts and calls just moments after allegedly delivering my package. DG customer services just aren't interested and are refusing to refund my order until Yodel have carried out a full investigation. All the onus has been placed on me and DG are making me feel like somehow I'm at fault. I won't be using DG again, I suggest you do the same.

Super service when having new club grips fitted.