Excellent service Kenny is always prompt to respond. Any questions. Shipping turnaround time was great. Product arrived as ordered and without any issues. No concerns. Competitive pricing. Comfortable... See more
Company replied
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See what reviewers are saying
Order was quickly processed and delivered in good condition. I appreciated the heads=up from Kenny that the order was out for delivery that day.
Company replied
I would definitely recommend this company!! Their customer service is on point! They always follow up making sure you received your product as well as answer any questions you may have. I have purcha... See more
Company replied
I want to give 5 stars because they work quickly and efficiently. There were some issues with the website, but Maylips resolved them promptly. They are always available and responsive. Very pleasant t... See more
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Company details
Written by the company
Direct Doctor Supply (previously known as Maylips) is a medical supply business founded in 2014. We specialize in supplying a wide array of brand-name dermal fillers, orthopedic injectables, mesotherapy products and more. Visit our store to access 500+ products, and reliable brands such as Juvederm, Restylane, Radiesse, Sculptra, Orthovisc, Monovisc, Synvisc. Why our clients love us: we offer wholesale prices, no order minimums, fast shipping with tracking, delivery guarantee, price beat program, and product authenticity guarantee. If anything happens with your order, we are offering either refund or a replacement, honouring our committed to being your trusted supply partner. Our 12+ year presence on the market enables us to also offer you the best pricing and purchase terms. If you are curious to learn more about how we operate, just give us a call or write at info@directdoctorsupply.com. Our agents will be happy to present you our offering.
Contact info
4.5
Excellent
199 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Direct Doctor Supply
Thank you for your kind words! We’re delighted to hear that you found our service prompt and easy to use. Your feedback motivates us to keep providing the best experience possible. 😊
Sad to say I've been overcharged…
Sad to say I've been overcharged thousands of euros. No one has tried to contact me even though their responses online day "we will contact you"
24 March 2025
Reply from Direct Doctor Supply
We understand your frustration and acknowledge the inconvenience this has caused. While we’ve made attempts to reach you—twice by phone on Tuesday and through an email—we haven’t been able to connect successfully. To resolve this matter promptly, we kindly ask that you call our customer service team directly at 866-824-3588. Your satisfaction is important to us, and we are committed to addressing your concerns. Thank you for your understanding.
Overcharged at least €5000?
Some times this business is great...other times it is extremely poor. I have been charged between €298(the advertised price) and €440 for dysport. I have purchased 80 bottles of this product and have been overcharged aprox €5800! €4000 this year! Every order over the past 8 orders I have been charged a different amount? This needs to be sorted asap!
18 March 2025
Unprompted review
Reply from Direct Doctor Supply
We’re sorry for the inconvenience and truly value your loyalty over the years. We’d be happy to help resolve this and review your orders with you. Please reach out to our customer service team , and we’ll work to make things right. Thank you for letting us know!
Amazing service wonderful customer service products are great!! Have been purchasing from them fir years and they always deliver, recommend 💯 %
Amazing service, wonderful customer
20 March 2025
Unprompted review
Reply from Direct Doctor Supply
We deeply value your kind words and unwavering loyalty. It brings us great joy to know that our efforts have consistently met your expectations over the years. Your thoughtful recommendation is truly appreciated, and we remain committed to delivering exceptional products and service.
Reply from Direct Doctor Supply
Thank you for your kind words! We're thrilled to know you had such a positive experience. Your feedback inspires us to keep delivering top-notch support! 😊
This company has great customer…
This company has great customer service. Deliveries are always intact and when I have questions they have answers readily available. I highly recommend this company to any professional aesthetic business.
7 March 2025
Unprompted review
Reply from Direct Doctor Supply
Thank you for the glowing feedback! We're delighted to know that our exceptional service and reliable deliveries meet your expectations. It's our privilege to provide seamless support and ensure client satisfaction. Your trust and recommendation mean so much to us. Thank you for making Maylips your preferred choice! Let us know if there's anything else we can assist you with. 😊
Reply from Direct Doctor Supply
We appreciate your kind words about our service and product. Thank you for choosing Maylips. If there's anything else we can do for you, please let us know. We look forward to serving you again soon!
Reply from Direct Doctor Supply
Thank you for your feedback! 🌟 We're thrilled to hear that you were happy with the speed of our shipment. Your satisfaction is our priority, and your kind words mean a lot to us. Thank you for choosing Maylips. Looking forward to serving you again soon!
Reply from Direct Doctor Supply
Thank you for your wonderful feedback! 🌟 We're delighted to hear that you had a great experience with us. Your satisfaction is incredibly important to us. Thank you for choosing Maylips. We look forward to serving you again soon! 😊
Amazing service
Amazing service, very trusted, have been doing business with this company for over 5 years, very happy with products, customer service and communication overall, prices are very competitive. Always recommending to fellow healthcare providers.
27 January 2025
Reply from Direct Doctor Supply
Thank you for your outstanding feedback and for being such a loyal customer for over 5 years! 🌟 We're thrilled to hear that you trust our services and are happy with our products, customer service, and communication. Your satisfaction means the world to us. We truly appreciate your recommendations to fellow healthcare providers. Thank you for choosing Maylips. We look forward to continuing to serve you with the same level of excellence. 😊
Reply from Direct Doctor Supply
Thank you for your feedback! 🌟 We're delighted to hear that you found our service quick and easy. Your satisfaction is our priority, and it's wonderful to know we're exceeding your expectations. Thank you for choosing Maylips. We look forward to serving you again soon! 😊
Agent very helpful.
27 January 2025
Unprompted review
Reply from Direct Doctor Supply
Thank you for your feedback! 🌟 We're glad to hear that our agent was very helpful. Your satisfaction is important to us, and we're delighted to know that our team could assist you effectively. Thank you for choosing Maylips. We look forward to serving you again soon! 😊
Great site, I plan to keep using
Great price on the product I ordered; fast shipping; rep I spoke with was super friendly, informative, and helpful.
9 January 2025
Reply from Direct Doctor Supply
Thank you for sharing your positive experience! We're thrilled to hear that you found the price great, the shipping fast, and our representative friendly and helpful. We strive to provide the best service, and your feedback makes all our efforts worthwhile. We're here whenever you need us! 😊
Very easy process
9 January 2025
Reply from Direct Doctor Supply
Thank you! We're glad to hear that you found the process very easy. Your feedback is appreciated! 🌟
Need to provide better updates on order…
Need to provide better updates on order status
2 January 2025
Reply from Direct Doctor Supply
Thank you for your feedback. We apologize for any inconvenience caused by the lack of updates. We're working on improving our communication to keep you better informed.
Thank you for your patience.
I have never gotten my shipment
I have never gotten my shipment. It says it returned back to you
13 December 2024
Reply from Direct Doctor Supply
Thank you for contacting us regarding your order. We understand your concern regarding the returned shipment.
We are currently investigating the reason for the return Our customer service representative will contact you soon, please keep your lines open.
They go above and beyond to make sure…
They go above and beyond to make sure your order is right.
30 October 2024
Reply from Direct Doctor Supply
Thank you for your feedback. We're pleased to hear that you had a positive experience with our service. Our team is committed to ensuring your order is correct. We appreciate your support.
Great service and communication
Great service and communication. Product quality as expected.
18 October 2024
Reply from Direct Doctor Supply
Thank you for your feedback. We’re happy to hear you were satisfied with our service and the product quality. If you need any assistance, please feel free to reach out. We appreciate your support!
Fantastic and timely customer service
22 October 2024
Unprompted review
Reply from Direct Doctor Supply
Thank you for your kind words. We're glad to hear you had a positive experience with our customer service. If you need any further assistance, please don't hesitate to contact us.
Kate was amazing
Kate was amazing. From account set up and placing my order to confirming delivery and answering my product questions, she was simply amazing, insanely helpful, and knowledgeable.
20 September 2024
Reply from Direct Doctor Supply
Thank you for your feedback! We’re delighted to hear that Kate was so helpful and knowledgeable throughout your experience. We’ll make sure to share your kind words with her. 😊
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