It is very easy to order school uniforms from here but it is a shame they never reopened the shop after Covid so you could get your child to try stuff on for size. Especially for the personalized PE k... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Size actually wanted has been out of stock for months and have not recieved updates further when would be back in stock despite emails and on the list to be contacted Went fur larger size - not idea... See more
Company replied
Website needs to be updated, doesn’t show updates about delivery and returns Ni online process of return. Quality of clothes is good, but way expensive than top brands in UK
Company replied
I have previously purchased my daughter's school uniform from this company before her school switched to a different online provider. This year,I returned to order my son's uniform. Based on my past e... See more
Company replied
Company details
Written by the company
Direct Clothing has been established for over twenty years as an independent clothing supplier offering a wide range of products including school uniform, sportswear and corporate/promotional wear. We pride ourselves on offering an efficient, reliable and personal service to our customers and are confident that, as well as being impressed with our level of service and quality, you will also find our prices highly competitive. Please contact us to discuss your requirements by emailing sales@directclothing.co.uk Direct Clothing will be happy to provide free advice and guidance or give you a quote online. Direct Clothing currently runs school uniform shops in private and state schools throughout the UK.
Contact info
Dixon House, Old Heath Road, WV1 2BF, Wolverhampton, United Kingdom
- 01344872299
- customerservice@directclothing.co.uk
- directclothing.co.uk
4.3
Excellent
672 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered something but not been told…
Ordered something but not been told when it will arrive or when the shop is open. Dreadful communication as usual.
20 August 2025
Reply from Directclothing
Thank you for taking the time to leave a review.
We sincerely apologise that the reintroduction of our new onsite shop did not proceed as smoothly as anticipated. We are actively reviewing this process to ensure improvements in future orders and communication.
Direct Clothing Team
Great quality product
Great quality product, shame the courier left it on the doorstep! We were lucky it was still there.
19 August 2025
Reply from Directclothing
Thank you for leaving a fantastic review.
We love to see you are happy with the quality you have received as we are determined to deliver the highest of standards at all times.
We have fedback to our courier partners as a signature should have been obtained by them.
Direct Clothing Team
Reply from Directclothing
Thank you for taking the time to leave a review, we are happy to hear that you are pleased with our overall service and glad that you find our website user friendly.
Direct Clothing Team
No size chart, Charge shipping every time
The website is not hard to navigate indeed but there is no size chart on most items, eg, no lengths and sleeve lengths for the pullover, no hip size for the PE shorts. And since there is no shop for trying items on, you can only order based on guess work.
Although the address is local, you cannot pick up from the office. You HAVE TO pay for shipping. So when you want to change to a different size, you have to pay for shipping again. I would say that is not fair!!
1 September 2025
Unprompted review
Reply from Directclothing
Thank you for leaving us a review
We're sorry to learn that you are not pleased with the shipping costs associated with your orders. We have worked hard to keep our costs down for delivery, since the school took the decision to close the onsite shop. We were instructed by the school that Direct Clothing provide parents an online only service.
All the stock is held at our fullfillment centre based in Wolverhampton and unfortunatley we do not have the capacity to have orders collected from the admin office.
We have taken on board your feedback regarding sizing guides and are looking to improve this
Direct Clothing Team
Sent wrong item
15 August 2025
Reply from Directclothing
Thank you for your review.
We are extremely sorry to learn this, if this has not been resolved please contact us directly
Email: customerservice@directclothing.co.uk
Telephone: 01344 872299 Hours: Monday to Friday 9am-5pm
Direct Clothing Team
Apologies in advance
Apologies in advance, but...Purchasing bare minimum because of poor quality and sizing total disappointment. I wouldn't purchase if school would not dictate it. We are facing now a skin condition since last year (and medical bills), when my son first started using uniform, that simply doesn't go away.
4 August 2025
Reply from Directclothing
Thank you for taking the time to leave a review.
We are sorry to hear you are disappointed with the quality of the garments you received. Here at Direct Clothing, we take great pride in the quality we offer.
We are sad to see this has not been reflected in your order.
I have not receive the jumper l ordered…
I have not receive the jumper l ordered for yet, l am still waiting for it to be delivered.
4 August 2025
Reply from Directclothing
Thank you for your review.
We are extremely sorry to learn this, please contact us directly so we can rectify this issue for you
Email: customerservice@directclothing.co.uk
Telephone: 01344 872299 Hours: Monday to Friday 9am-5pm
Direct Clothing Team
Reply from Directclothing
Thank you for taking the time to leave a review, we are happy to hear that you are pleased with our overall service.
Direct Clothing Team
Amazing services
13 August 2025
Reply from Directclothing
Thank you for your kind review.
Direct Clothing appreciates your feedback and we will continue to provide excellent service with every order, to ensure customer satisfaction.
Direct Clothing Team
Reply from Directclothing
We would like to thank you for taking the time to leave us a kind review.
We are determined to provide the highest standards of customer service and the team are delighted to hear your experience with us has reflected this.
Direct Clothing Team
It was a good and perfect experience…
It was a good and perfect experience dealing with you.
4 August 2025
Reply from Directclothing
Thank you for your kind review.
Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.
Direct Clothing Team
Great service
4 August 2025
Reply from Directclothing
Thank you for taking the time to leave a review, we are happy to hear that you are pleased with our overall service.
Direct Clothing Team
Reply from Directclothing
Thank you for your positive feedback.
Here at Direct Clothing, we work hard to maintain high standards and to get orders out quickly and efficiently. We are delighted that this has been reflected with your order.
Direct Clothing Team
Reply from Directclothing
Thank you for your positive feedback. Here at Direct Clothing, we work hard to maintain high standards and to get orders out quickly and efficiently. We are delighted that this has been reflected with your order.
Direct Clothing Team
Reply from Directclothing
We would like to thank you for taking the time to leave a great review.
Direct Clothing are pleased to hear you are satisfied with the quality of the garments and delivery process, as we take great pride in this and are happy to hear it has been reflected with your order.
Direct Clothing Team
Good Job
Great job. Delivery superb. However, try to incorporate exchange in your policy.
5 August 2025
Reply from Directclothing
Thank you for taking the time to leave a review, we are happy to hear that you are pleased with our overall service. We acknowledge your feedback regarding exchanges.
Direct Clothing Team
Reply from Directclothing
Thank you for your kind review.
Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.
Direct Clothing Team
Easy to order…
It is very easy to order school uniforms from here but it is a shame they never reopened the shop after Covid so you could get your child to try stuff on for size. Especially for the personalized PE kit. You have to guess and hope it fits. Returns are easy but then you have to keep paying postage if you need a different size. They are helpful on the phone if you ring for advice.
28 July 2025
Reply from Directclothing
Thank you for taking the time to leave a review, we are happy to hear that you are pleased with our overall service.
Direct Clothing Team
The CS team responded to my enquiry…
The CS team responded to my enquiry quickly and my orders arrived promptly, but the prices are too high!
1 August 2025
Reply from Directclothing
Thank you for taking the time to leave a review, we are happy to hear that you are pleased with our overall service and we acknowledge your feedback regarding the prices
Direct Clothing Team
Very helpful and efficient service 👌
I was missing one item from my order but staff was so efficient to respond my request and to arrange this item post to us.
31 July 2025
Reply from Directclothing
Thank you for your kind review.
Direct Clothing are delighted you found the delivery quick to be efficient and had a positive experience with our customer service team, as this is one our goals.
Direct Clothing Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.