I had a 15 minute constructive discussion with Justin who was very helpful, listened and emphatic. He gave me some useful tips that would strengthen my case. He was honest and upfront on the mer... See more
Company replied
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Top class service, when I was left in the lurch by another reputed solicitors firm who decided to cancel my retainer because I was asking them all the tough questions, Ian stepped in and found me the... See more
Company replied
Extremely helpful, genuine and kind people. The whole process of reporting a claim, to the case being managed and passed onto the legal team was smooth like butter. I couldn't have been happier with t... See more
Company replied
Had a very swift response the same day and Justin was very helpful in the initial conversation. This was swiftly followed up by Ian who helped me both by email and text through the initial stages to... See more
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Company details
About Direct2Compensation
Written by the company
Direct2Compensation is an established No Win No Fee personal injury claims company.
With 28 years' experience they provide expert, honest advice to help people claim compensation after a non-fault accident.
Working with some of the UK's leading law firms, Direct2Compensation assist you through what can be a scary legal minefield, explaining things in simple terms that make sense.
Their friendly team gives you the confidence to make a claim and get the justice you deserve.
Services
Direct2Compensation can advise you of your legal rights if you’re thinking of making work injury claim, and how to claim compensation whilst maintaining a good relationship with your employer.
They can let you know if you have a valid claim for a slip or fall due to company or council negligence. Including pavement trips, falls in shops and supermarkets, plus slips on ice and snow.
They handle all types of road traffic accident claims, including hit and runs, being injured on a bus, or as a cyclist or pedestrian.
If you've been injured in an accident that wasn't your fault, they are experts at helping you to prove liability and claim successfully.
Contact info
12 The Circle, BA2 1JA, Bath, United Kingdom
- 01225 430285
- justice@direct2compensation.co.uk
- direct2compensation.co.uk
Reply from Direct2Compensation
Thank you for sharing your thoughts about us! If we could sum up what experience we want to offer to personal injury claimants, it is a professional, efficient but friendly service! So to hear that this is exactly what you have experienced from us is music to our ears!
We hope your claim proves to be successful. We're here and available to offer help, advice and support at any stage of the process should you need our help.
Kindest regards, Ian and Justin - Direct2Compensation
Reply from Direct2Compensation
We really appreciate you taking a moment to share your thoughts about our service. We're delighted to have been able to help you and very pleased that you have such a positive view of us.
We hope your claim proves to be successful and that you continue to recover well from your injuries. If you need any help during the claims process, please do not hesitate to get in touch with us.
Best regards, Ian and Justin - Direct2Compensation
Great and efficient service by Ian
8 March 2026
Reply from Direct2Compensation
It was a pleasure helping you Michael. It was pretty clear from the start that your situation indicated that you had a strong and just case for compensation. I certainly hope that the ongoing matter reaches a successful outcome for you in due course.
If you need any further assistance at any stage of the claims process, please do not hesitate to contact us.
Best regards and many thanks - Ian, Direct2Compensation
Pavement Trip
I had a 15 minute constructive discussion with Justin who was very helpful, listened and emphatic. He gave me some useful tips that would strengthen my case.
He was honest and upfront on the merits of the case and whether it would be taken on on a no win no fee basis
Highly recommend this firm
23 February 2026
Unprompted review
Reply from Direct2Compensation
We're delighted to read of your positive experience and praise for our service. We realise that most people will have no idea what to do or how to go about seeking redress after a painful accident and that there can be many confusing and differing views provided online.
With that in mind, we seek to offer clear, transparent and professional help and seek to use our expertise and experience to help people in situations like yours to succeed with their claims.
To read that you have found our service to be excellent is pleasing and with the help of our brilliant specialist personal injury solicitors, we're very confident that your claim will have the very best prospect of success.
We look forward to helping you further with your personal injury claim.
Best regards
Justin and Ian - Direct2Compensation
Reply from Direct2Compensation
Thank you for taking a moment to let us know how happy you are with our service. We strive to provide excellent and clear communication to our clients.
As you know, the claims process will rumble on for some time now that it is up and running. There will be be periods of quiet at the outset as the Solicitors await response from the defendant insurers. However, as soon as there is any news they will be in touch.
In the meantime, if you need any assistance or have questions, please do not hesitate to get in touch with Ian or Justin - we're here to help you at any stage of the process as and when you need help.
Excellent company
Excellent company; Ian is always available by phone and extremely helpful. Highly recommended.
12 February 2026
Unprompted review
Reply from Direct2Compensation
Thank you for sharing your thoughts about us. We pride ourselves on making sure we're contactable and available to offer qualified specialist advice to our clients. We know that many competitors struggle to offer such good service - they'll often have an unqualified call handler dealing with client files/enquiries and often can't provide the straightforward plain explanations that we will. Good luck with your claim - we hope it's a success! Let us know if we can be of any help at any time. Best regards, Ian and Justin - Direct2Compensation
Highly recommended
Highly recommended, they are approachable and a pleasure to do business with.
29 January 2026
Unprompted review
Reply from Direct2Compensation
Thank you for taking the time to give us some feedback. We're delighted to hear that we've provided a friendly and approachable service when you've needed it!! Please do not hesitate to contact us throughout the claims process if you need any assistance. Thanks, Ian and Justin - Direct2Compensation
Reply from Direct2Compensation
Thank you for taking the time to share your view of us and our service. We're delighted that we could help you, but moreover, we're really pleased that you have found our service to be excellent!
Remember, we're here throughout the process of your claim - if you need any help, we're just a call away.
Thank you, Ian - Direct2Compensation
Top company dealt with Ian alway on the…
Top company dealt with Ian alway on the other end of the phone if needed would recommend
14 November 2025
Reply from Direct2Compensation
Thank you for sharing your experience and thoughts about us. We're delighted that you've found our service to be positive and easy to access. Feel free to get in touch with us at any stage of the claims process if you need any help or want an update on the claim etc. Best regards, Ian - Direct2Compensation
Contact details hard to follow
Contact details hard to follow. I had to have someone to help follow instructions.
Other than this guidance has been good .
9 October 2025
Reply from Direct2Compensation
Thank you for taking the time to share your thoughts. We're delighted that your overall experience has been very positive - but sorry that you had a couple of issues with the contact information or process? We'd be delighted to to understand more about that issue so that we can try to improve. If you'd like to provide more information or feedback, please email us at justice@direct2compensation.co.uk
Quick,helpful and very patient…
Had a very swift response the same day and Justin was very helpful in the initial conversation.
This was swiftly followed up by Ian who helped me both by email and text through the initial stages to set up my claim.I have to compliment Ian on his help and patience while sorting out my documentation as I messed up on several occasions whilst trying to verify this but nothing was too much trouble for him.
10 October 2025
Reply from Direct2Compensation
We're really happy to read of your positive experience with us. Good customer service and providing a prompt, friendly but professional assistance is our number one priority. It's good to see that's the experience that is being had!
We hope your ongoing claim proves successful.If you need any help from us, please just get in touch!
Quick professional information given to…
Quick professional information given to explain the process of any claim
15 September 2025
Reply from Direct2Compensation
Thank you for the feedback, we really appreciate it when people let us know about their experience with us. We strive hard to make sure that we make the service easy to understand and that we speak in friendly, plain and simple terms - but with clear professional expertise. We hope your claim is successful and if you need any further help at any stage, simply get in touch!
Reply from Direct2Compensation
Thank you for taking a minute to share your thoughts on our service. We know that we can't guarantee the outcome in a claim, but we always ensure that we provide honest, friendly and prompt assistance to our clients. If you need help during the claims process, please get in touch with us.
Reply from Direct2Compensation
Thank you for taking a moment to let us know you were happy with our service! If you need any help, guidance or support during the claims process, please get in touch. We're here to help as and when you need it! Thank you.
Great Communication
Great Communication! as soon as i made my enquiry i was contacted within minuets and throughout the whole early process commination has been second to none, i would highly recommend this firm, customer services is paramount in my eyes Justine & Ian who I have dealt with so far have been amazing thankyou for making a stressful experience so easy..
15 July 2025
Reply from Direct2Compensation
We're delighted to read of your positive experience. Customer care and making sure our claimants feel supported and understood is the absolute priority for us - as we often say, we can never guarantee success in any claim, but we can and do guarantee a great service.
We strive to be speedy in contact, provide simple and honest information, be understanding to the concerns and anxieties people may have about embarking on the claims process and to speak in simple and plain terms. It's great that you have found that this is the case!
We hope that your claim goes on to be successful and although the process may take some time, we're always here if you need any information, help or have any questions. Thank you!
Best regards
Ian
Very professional 100%
This company has been very helpful & explained things thorough with excellent communication & keeping me updated. Thankyou to Ian who has taken time to help me in this legal matter which is ongoing. Perfect
28 July 2025
Unprompted review
Reply from Direct2Compensation
Thank you for taking the time to share your positive feedback. It's really important to us that we ensure high quality customer care - simple, friendly but honest information about the process and your rights is something that our clients deserve and should expect, so it's great to know that this is the experience you've had! We hope your claim proves successful but if you need any further help during the process ahead, please do not hesitate to get in touch with us. Thank you!
Reply from Direct2Compensation
Thank you for your feedback. It's great (and our goal!) that you have found our service to be friendly, easy to use and that you'd recommend us!
If you need further help throughout the process, please do not hesitate to get in touch. Best regards, Ian and Justin - Direct2Compensation
So far, So Good!
So far I have found Ian at Direct2 more than helpful and always willing to give his time to me in order to explain anything I don't understand. This is just the beginning of my journey so let's hope it continues in a positive vein!
5 June 2025
Reply from Direct2Compensation
Thank you for taking the time to share your experience! We can never guarantee success with a claim, but we'll always be available to answer questions and offer help/advice where and whenever it is needed.
Our Solicitors will do their very best to ensure the best outcome for your claim, but if you have any queries at any stage please do get in touch.
The company recommended a first class…
The company recommended a first class solicitors who worked hard over a considerable time to achieve a good outcome
22 April 2025
Reply from Direct2Compensation
We were really pleased to see this claim come to a successful conclusion and we hope that the outcome, with a financial settlement etc goes a long way towards helping to move on from the upsetting incident. If we can be of any help in anyway in the future, please do not hesitate to contact us.
My experience with direct2compensation…
My experience with direct2compensation are second to none they are on top of everything do to with my claim and the updates I really can not fault them at all.
1 April 2025
Reply from Direct2Compensation
Thank you for taking a moment to share your experience. We're pleased that we were able to demonstrate our excellence with claims like yours and provide an experience that has provided you with peace of mind and confidence.
If you need any assistance during the claims process, please do not hesitate to contact us.
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