Dior Reviews 

We had bought a Dior ring in Paris for my daughters 18th and the diamond fell out after a couple of weeks. It was under warranty so took it back to Dior in Manchester. We got a confirmation receipt Abd were told it would be a couple of weeks when done would call us back. No call and despite trying to call the store for over 3 weeks - we live 2 hours away from Manchester- no picked up or returned the calls after leaving messages with Selfridges. In the end we ended having to speak to Dior in Paris who could not help us and promised someone from Manchester would call us - Guess what no one calked back. Again we chased Paris who then finally offered us our money back since no stock abd didn’t know how long it would take to repair the ring. We check stock and their London store had stock and told Paris this. In the end it took over 3 months to resolve despite numerous calls to customer service and for our trouble received a poxy candle.

We have never had so terrible customer service especially from a reputable company and be aware their follow up is so bad. Gucci are far superior.

Had the most amazing service from the Covent garden branch, would highly recommend Jenifer.

Ordered forever matte foundation and two nail polish. Arrived in beautifully wrapped box with plenty of packaging . Two samples selected and all items were as ordered. I selected gift box and samples at check out procedure. Arrived free next day by DPD who advised me of hour my time slot .

I was promised on Thursday that manager…
I was promised on Thursday that manager will contact me by Monday, of course it didn't happen. Yesterday I was promised that manager will call me back by the end of the day, SHE/HE DIDN'T! THIS COMPANY IS DISGUSTING! THE WORST CUSTOMER SERVICE. THEY ARE JUST PLAYING WITH YOU.

Very pleased with my experience at Dior online. Ordered a few things but sent most of it back. Not due to the quality but just because I had something very similar to it to justify keeping it.
The return process is very easy. You get a prepaid dpd label included so it’s at no cost to you if you send anything back.
Within a week I got an email saying that my refund had been processed.
I also love the fact that you can get them to notify you when items are back in stock!!
I would use Dior online again!!

Such awful after sales service. Still waiting on a replacement mascara for almost three months. Will I ever deal with Dior again…..NEVER. Wouldn’t mind but expensive and treat customers atrocious. Probably will now never receive it now if they read this. If l ever do receive will remove this review. Disgusted Audrey Smith

3 months on, Dior still claim I received a package! UPS, the courier has raised an investigation and my bank contacted Dior no response apart from tracker saying left at residence no signiture proof!
They know exactly what to do and won’t do even look into this! Daylight robbery! My last result to go back to the police! They have better things to do then this Dior! Take accountability as I have not received a delivery! I have cctv footage and a police report September 2021! I am waiting for my refund! I will take it further and will be putting my bad experience out there so people will think twice before they order from you and lose out on their money! Terrible service terrible treatment of customer! Shame on you!

Hi All,

I’d love to leave a positive review as the gifts arrived beautifully wrapped and looked great.
However this is in reference to customer service around these orders.

I originally tried to order a perfume gift set, after placing the order and paying for the Saturday Next Day delivery, I received a confirmation email but there was no payment on my card for days - I emailed Dior to request an update and to make sure everything was ok (and their wasn’t an issue with my card) - I received no response.

Eventually, fearing the order wouldn’t arrive and having had no expense on my card I purchased another a single perfume from Dior’s website (the previous perfume gift set couldn’t be selected for some reason - I assumed this had perhaps sold out and that was why I did not have an expense on my card as the order was maybe cancelled and Dior just hadn’t said) in hopes that this would arrive by Christmas.

Inexplicably 2 days later I was contacted and told both products would ship (note, the original gift set that I paid Saturday next day delivery would have taken over a week to arrive for £8 is ridiculous).

Once the second item arrived I quickly checked whether the personalisations I had requested had been done (as I noted from the website, Dior do not return personalised products) - they had not and thus I followed the steps to return said item.

Again inexplicably, I come back from holiday to find a random box on my doorstep. It was the second perfume which I had sent back. No note, or information as to why Dior have not accepted the return.

Dior did eventually reply to my original email, 7 business days later. Their contact number is continually busy, and emails continue to be at least 2-3 business days to return. It’s now the 23rd December and thus I am 20 days after my initial purchase and 13 after my second.
I’m now out of pocket for 2 x perfumes + a Saturday shipment (that took over a week to arrive).

Whilst I understand it’s Christmas (having worked in retail) - these are luxury items which I expect a good and high level of customer service - which has been severely lacking. It would be greatly appreciate if Dior could look into why my second order was randomly returned with zero explanation and if they could provide steps on how to return this and how to get my refund.

where do i begin…. treated myself to a high end foundation to find they claim it has been delivered when it hasn’t! customer service is disgraceful. they don’t answer the phone let alone give me any answers and now i am £50 down with no foundation!! will never EVER buy from them again. High end customer service is expected from a high end brand and you should think twice before ordering from dior.

Absolutely infuriated with the lack of customer service. You'd think for a well known high end brand they would be great at what they do, but evidently not. My order was delivered and 2 complimentary items were missing. The whole reason I ordered direct was for the complimentary items. With 0 evidence the items were even sent they've called me a liar and won't resend the items. I will be contacting trading standards because they have broken their contract.

@Dior astonishingly disappointed, angry and frustrated when you receive an empty package from @Dior & guess what? they call U a LIAR and don't believe you.

No investigation completed with their courier @DPDgroup_news who did not even weigh the parcel,

First time ordering direct and highly delighted came wrapped up and boxed am so pleased will be wonderful gift for daughter in law will be using again arrived so quickly and delivery driver was happy chappie perfect

Dior.uk provide terrible and unreliable service which is inappropriate with the fame of Dior. Their customer advisor Anastasia is unprofessional and useless. They loosing customers not because of there products, which are brilliant, but their attention to the customers is zero. Never again dior!

I've been waiting for my refund for over 3 months. They don't have any answers. When I call customer services they say don't call us we will call you and hang up the phone. Stay away from their website. I'll be telling everyone about my experience. Going to trading standards and the press next.

I had an issue with my order and phoned them up. Ljubi sorted this out for me straight away- they were very kind and attentive. Fantastic service and I would recommend using the direct dior site again!

Super fast delivery, beautifully presented with style. Received premium samples and the lipsticks I ordered were beyond belief. Perfect. Thank you