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DICE Reviews 

16,570
•
TrustScore 4.5 out of 5

4.7

Event Ticket Seller
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Review summary

Created with AI, based on recent reviews

Looking at 2,626 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently share how simple and user-friendly the mobile application is for purchasing event tickets and managing waitlists seamlessly. Attendees also point out the clear event reminders and helpful features that make planning a night out entirely stress-free. People frequently mention that the chosen venues offer great atmospheres and that the entry process feels completely effortless. However, some customers also noted frustration about being forced to download a separate application just to access their purchased event tickets. Reviewers expressed concerns regarding whether this mandatory software installation might eventually require unexpected subscription fees or ongoing payments.

What people talk about most

User experience

People report positive experiences with user experience, highlighting that the app is fast, reliable, and... See more

Application

Clients share positive opinions on application, highlighting that the booking process is simple and ticket... See more

Location

Reviewers highlight positive aspects of location, noting that venues are typically easy to find and situated... See more

Service

Customers consistently note positive experiences with service, highlighting well-organized events and a... See more

Booking process

Reviewers mention positive feedback about booking process, finding the platform fast, reliable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booking was really easy to use and hassle-free. A bit more info about access for people with disabilities would have been helpful at point of sale so we could have avoided a panic on the day about a... See more

Rated 5 out of 5 stars

A very use friendly app to buy gig tickets. Every Thursday there's an update of new events, which is appreciated as you don't need to go searching. Once you've got the tickets there's reminders, a... See more

Rated 5 out of 5 stars

Venue for Beebadobee Pylon album launch was in Hackney Church. Fantastic venue, friendly staff, well organised. Loved the big window & gold panelling behind the band. Beebadobee & her band were brilli... See more

Rated 5 out of 5 stars

Ever thought buying tickets for gigs is too convoluted and opaque. Wish it were simple, transparent and helped you manage your tickets rather than hiding them across multiple apps, new logins, ven... See more

Company details

  1. Event Ticket Seller

Written by the company

DICE is on a mission to get people out more. Download DICE to see what’s happening in your city and streaming in your timezone.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(16,570)

3,173 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Rlly easy!

It was super easy to book a ticket on dice, and literally so much easier to access it at any time prior to the concert. Also I love their mascot 👀

10 October 2026
Unprompted review
Rated 1 out of 5 stars

DICE are anti-consumer

DICE only releases the QR code just before the show, so you can't pass your ticket on if plans change. The Amsterdam Boiler Room event was advertised as Sold Out, but they also informed us it has not, which prevents us selling our tickets on. Very anti-consumer. Won't use them again.

12 October 2026
Unprompted review
Rated 1 out of 5 stars

just wanted to buy tickets and was…

just wanted to buy tickets and was forced to instal yet another app just to access them. Annoying.

12 October 2026
Unprompted review
DICE logo

Reply from DICE

Hey there, when you buy a ticket on DICE, it’s stored securely in the app so that our tickets are only accessible to those who have obtained them through DICE. If you have any other issues contact us at dice.fm/help

Rated 5 out of 5 stars

Great way to explore the local music scene

I have attended a couple gigs via DICE and it is great! Super easy booking, both venues are places I had not been before so was nice to explore new places. I would not have spotted the gigs if I did not have the app. Every month I go on it to see if there is anything of interest for me nearby (and there normally is!)

12 October 2026
Unprompted review
Rated 2 out of 5 stars

Double check and read the fine print

My show was postponed. By 4 months. The communication on the subject was.. not the best. When I asked what was going on I got dismissive answers and no extra information. So, yeah, customer services really needs to step up their game.
When buying tickets for my show - there were multiple options. And the most expensive option was PRESELECTED. I'm sure that is against some customer care regulations in the UK.

9 October 2026
Unprompted review
Rated 5 out of 5 stars

Great venue for live music

Great venue for live music. It feels safe and there are great sight lines even if you don’t want to mix it with the sweaty people up front. Good beer too which is unusual.

9 October 2026
Unprompted review

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