Lucie was an absolute pleasure to deal with. We went to her absolutely clueless about the entire process but she was extremely patient and helpful. Although there was a small bit of a wait actually ge... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Dimond Factory really saved my proposal. I had a horrible experience with other company, end up i made a refund and i had to find somebody else. I decided to try it with DF and I ordered ring 16.12.2... See more
Company replied
I recently purchased the most gorgeous ring from Diamonds Factory in Cork to celebrate my 50th birthday, a real milestone for me. I wanted something unique and meaningful, and I couldn’t be happier... See more
Company replied
I recently bought an engagement ring from Diamonds Factory Cork and the service was absolutely amazing from start to finish! Picking out my new ring felt so special and personal. You really can take y... See more
Company details
- #15 of 22 best companies in Jewelry Store
- #5 of 7 best companies in Jewelry Designer
- #2 of 6 best companies in Jewellery Manufacturer
About Diamonds Factory Ireland
Written by the company
Here at Diamonds Factory, our core goal and mission is all about making those all important milestones matter with luxury, affordable jewellery pieces. With over 15 years experience in the industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now.
From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.
Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.
Written by the company
Contact info
Unit 22Q, Powerscourt , Town House Centre, DO2YD58, Dublin 2, Ireland
- 01 691 7886
- service@diamondsfactory.ie
- diamondsfactory.ie
4.7
Excellent
769 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best prices and quality of items around…
Best prices and quality of items around . I will continue dealing with Dimond Factory.
Thank you
5 February 2026
Reply from Diamonds Factory Ireland
Dear Oleksandr,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
I recently bought a ring from Diamonds…
I recently bought a ring from Diamonds Factory Galway and was extremely happy with the whole experience. Brianna and Lucie were very helpful, friendly, and knowledgeable, making the process easy and stress-free. Their customer service was excellent and they really took the time to help me find exactly what I was looking for. Highly recommend!
9 November 2025
Reply from Diamonds Factory Ireland
Dear Darragh,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Galway team, especially Brianna & Lucie!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
The product I received was as I…
The product I received was as I expected and the earnings came beautifully packed.
5 February 2026
Reply from Diamonds Factory Ireland
Dear Deborah,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
The lady listened to what I wanted and…
The lady listened to what I wanted and I received exactly that,
5 December 2025
Reply from Diamonds Factory Ireland
Dear Mrs Philomena,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Communication is terrible
Got a tennis bracelet for my partner as a Christmas gift was ment to come with a certificate I’ve emailed 2 or 3 times tryed ringing no one has gotten back to me shame it is beautiful bracelet just communication is terrible
5 February 2026
Reply from Diamonds Factory Ireland
Dear Jordan,
Thank you for taking the time to review your experience with us, we greatly appreciate it.
At Diamonds Factory we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are sorry to hear of this experience concerning communication. We can confirm a member of our team have reached out via email concerning this and hopefully address and resolve this? We advise to also check your spam just in case.
Kindest regards,
Diamonds Factory Customer Service
Fantastic product and team in…
Fantastic product and team in Powerscourt shopping centre
5 February 2026
Reply from Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Quality pieces at good price
We had a great experience with Agnieska, who was very friendly and helpful with suggestions and matching ring for me as a special request. I recommend that you do extensive research on their website before attending your appointment, as the options for viewing are limited. However, if you know what you want and are flexible, you’ll get a quality piece of jewellery at a reasonable cost. The order tracking and shipping was also excellent.
5 February 2026
Reply from Diamonds Factory Ireland
Dear Kelly,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team, espeically Agnieska!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Really great service my Wife was…
Really great service my Wife was delighted with the earrings
5 February 2026
Reply from Diamonds Factory Ireland
Dear Valued customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Everything was great
Everything was great! Super good staff and manager. But I think delivery was bit late, may be due to Christmas time. Otherwise everything was superb!
5 February 2026
Reply from Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cork team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Very helpful
Very helpful, took time to explore options and explain the process and suitbaility for what i wanted
5 February 2026
Reply from Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cork team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Ordered a simple enough silver bracelet…
Ordered a simple enough silver bracelet with diamonds and it looked even better when it arrived
5 February 2026
Reply from Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Five-Star Service & The Perfect Ring
I had the most amazing experience with The Diamond Factory Cork when creating my engagement ring. From start to finish, the service was absolutely exceptional.
I worked closely with Jana to design a bespoke ring, and she truly brought my dream ring to life. She was so knowledgeable, patient, and attentive to every little detail. Nothing ever felt rushed, and I felt completely supported throughout the whole process.
The quality, craftsmanship, and overall experience exceeded all my expectations. Seeing the finished ring for the first time was such a special moment, and it was even more perfect than I imagined.
I couldn’t recommend The Diamond Factory Cork highly enough. If you’re looking for outstanding service and a truly personal experience when designing your ring, this is the place to go.
Thank you again to Jana and the team for making it such a wonderful journey! 💍✨
5 February 2026
Reply from Diamonds Factory Ireland
Dear Catriona,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cork team, especially Jana!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Wrong description&so delicate one broke while removing it.
Earrings were not the size specified&then when one broke after wearing only a few times they wouldn't replace it,I'd have to send it out of the country at my own expense. I ended up paying a local jeweller to repair it.
5 February 2026
Reply from Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we greatly appreciate it.
At Diamonds Factory we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are sorry to hear of this experience. On our website we can confirm the product description which can be found towards the bottom of the page where the item can be customised shows the details of the size of the item including the carat, width, length etc.
Please note that any items that have been repaired and altered by a third party jeweller unfortunately voids the warranty and we would not be able to offer any further repairs for this.
Kindest regards,
Diamonds Factory Customer Service
Beautiful selection and fast secure delivery
Beautiful selection. Fast secure delivery.
5 February 2026
Reply from Diamonds Factory Ireland
Dear Rachel,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
I highly recommend the Diamonds Factory…
I highly recommend the Diamonds Factory Cork. While searching for the perfect engagement ring I booked an appointment to pop in to the showroom where we were greeted by Jana. She was so friendly and welcoming and made us feel right at ease. I felt like she took the time to understood my style and what kind of rings I would like which made the process so easy for me. She thoroughly explained everything about the diamonds, from styles, shapes and much more. I didn’t feel pressured to pick something and really felt my whole experience was really personalised to me. Thanks to Jana, I have the most beautiful engagement ring, better than I could have ever imagined. My ring was delivered within the expected time, which I was delighted with as I thought the lead up to Christmas might cause delays. All around I cannot recommend Jana at the Diamonds Factory enough, she is amazing!
20 December 2025
Reply from Diamonds Factory Ireland
Dear Jade,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cork team, especially Jana!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Great experience with the diamond…
Great experience with the diamond factory, order placed and filled promptly. Good communication throughout service. Product was exactly what was ordered and perfect
5 February 2026
Reply from Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Love my diamond necklace
Love my diamond necklace in emerald cut. And I enjoy the fact the chain is customizable both on length and size.
5 February 2026
Reply from Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Great delivery and value
Great delivery and value compared to the high street prices, my wife couldnt be happier with the ring.
5 February 2026
Reply from Diamonds Factory Ireland
Dear Richard,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Quality takes time
The ring quality is very good aswell as the packaging but the delivery time was slightly long
5 February 2026
Reply from Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are really pleased to hear you are satisfied with both your order! As a made to order service, our items can take up to 4 working weeks to be received (or the maximum lead time weeks as shown at the time of purchase or by the occasion advertised for e.g. Christmas, Valentines Day etc.)
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest Regards,
Diamonds Factory Customer Service
From start to finish
From start to finish, a very enjoyable experience. We are super delighted with the ring we choose. The process was smooth, the team kept us informed all the way. Thank you so much!!
5 February 2026
Reply from Diamonds Factory Ireland
Dear Bridget,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
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