I was a little concerned buying off of a website, but I did a lot of checking and crossed my fingers. The website was great and I was able to get a ring that I wanted. The international diamond certi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Placed my first order and couldn’t believe how easy it was. Kept me updated throughout. Sent valuation with all the details. Arrived before the date stated and the necklace was amazing. I then plac... See more
Loved the way it was packaged, details were clear. Quality is lovely. Only thing I got wrong was checking the size as the pendant is significantly smaller than I'd expected but 8 months later and almo... See more
I am a loyal customer of my favourite online jewellery store called: Diamond Factory. Great Sparkly Diamond pieces (have ordered solitaire rings and earrings) with Perfect Craftsmanship alw... See more
Company details
About Diamonds Factory Australia
Written by the company
Here at Diamonds Factory, our core goal and mission is all about making those all important milestones matter with luxury, affordable jewellery pieces. With over 15 years experience in the industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now.
From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.
Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.
Contact info
Level 5, Suite 504 - 276 Pitt Street, NSW 2000, Sydney, Australia
- 02 9037 3839
- service@diamondsfactory.com.au
- diamondsfactory.com.au
4.6
Excellent
869 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 month
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Diamond Pendant
Nice pendant.
Great communication!
Very well presented.
Very happy with the product & service.
26 April 2026
Perfect
easy ordering, smooth process, good customer service, arrived on time. thanks so much team
28 April 2026
The quality and finish of the ring are…
The quality and finish of the ring are excellent, and clear communication and tracking facilities verify the status of my order. Staff is friendly.
27 April 2026
Ring came as perfect as expected in…
Ring came as perfect as expected in reasonable time as well. Process was straightforward and quality is fantastic
26 April 2026
Unpleasant customer service experience…
Unpleasant customer service experience and unprofessional, with passive aggressive undertones. Would not recommend Perth office and representative. On retrospect it was a good thing this happened, so that I didn't spend my money with her.
2 May 2026
Unprompted review
Reply from Diamonds Factory Australia
Thank you for taking the time to share your experience and we are sorry to hear your interaction with our Perth office fell short of the standard you deserved.
We take feedback like this seriously and we want you to know that changes have since been put in place to ensure our customers receive the level of professionalism and care they should expect from us every time. We are confident that the experience in our Perth office today reflects the standard we hold ourselves to.
We are sorry we were not able to demonstrate that during your visit and we wish you all the best.
The entire process
The entire process, selecting the style of ring, shape, quality, gemstone and everything was easy and beautifully simple.
The ring arrived inconspicuously in the mail as well. Everything was perfect, would definitely highly recommend!
18 April 2026
Love this shop for diamonds
Love this shop for diamonds, beautiful designs and solid gold
18 April 2026
I’ve sent a request for further details…
I’ve sent a request for further details on a few product options via email three times with no response. After reading the issues with communication others have had, I’m not confident to purchase from this company.
24 April 2026
Unprompted review
Reply from Diamonds Factory Australia
Thank you for reaching out and we are truly sorry that your emails went unanswered. Three attempts with no response is completely unacceptable and we completely understand why this has affected your confidence in us.
We would love the opportunity to make this right and assist you with the product information you were looking for. Please reach out to us directly at service@diamondsfactory.com.au and we will make sure you receive a prompt and thorough response.
We hope to hear from you soon and have the chance to show you the level of service you should have received from the very beginning.
First class service and quality!
The appointment was an amazing experience. Julie was very experienced and could match styles to people. She worked within my budget. The engagement ring I ordered and received is beyond my dreams. It’s absolutely beautiful. I’m in love with it! amazing service and 1st class quality
28 February 2026
The quickness of my order.
The quickness of my order.
The customer service.
Kind Regards
Ruth Maxworth.
😊😊
14 April 2026
Every good experince amazing people…
Every good experince amazing people amazing people
18 April 2026
Beautiful rings
I have ordered from you twice. Beautiful rings. Timely delivery and information updates.
18 April 2026
Charles was amazing
Charles was amazing. Very knowledgeable and really helped us design the perfect ring
16 April 2026
Joanne life saver
The service has all been great, especially with Joanne at the Adelaide store. At such short notice she was able to provide me a rental ring due to mine not arriving on time for my proposal this Friday. Thank you so much.
22 April 2026
Unprompted review
Confusing and unprofessional
Earrings were offered as princess cut. After two days they announced the earrings would be "crafted" for us. After 7 days no further information. I followed up to ask for an update, no reply on email. After 10 days an email, the earrings would have been mistakenly crafted with round cut. On following up again a new message came out that the earrings were crafted already as round cut and were wrongly displayed on their website. Confusing and unprofessional. Buying diamonds over the internet from companies that I do not know requires a good sense of trust and judgment. Many things went fatally wrong with this order. I am in serious doubt on this company.
22 April 2026
Unprompted review
Reply from Diamonds Factory Australia
Thank you for sharing your experience and we are truly sorry for the confusion and frustration this has caused you, Winnie.
You are absolutely right that purchasing jewellery online requires trust, and in this instance we did not give you the confidence you deserved. The miscommunication around the cut of your earrings, the delays in updating you and the inconsistency in the information provided are all things that should not have happened, and we sincerely apologise.
We take product accuracy and clear communication very seriously and your feedback has been noted internally so we can ensure this does not happen to another customer.
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