I was just after a reasonable electricity provider & I thought Diamond Energy was OK until I received today's notice of an increase of 65% in the supply charge. Yes, 65%! I have been a customer less t... See more
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I have had to contact the company as my bill was excessive. the person was not really helpful telling me that I would have to have the meter reread at a cost of $89 I didnt want any extra expence so w... See more
Company replied
1 star is bad & had I been able to give no stars I'd have been more satisfied. I spoke with Veronica in an attempt to ascertain why my quarterly bill was over $500. This was twice the amount for the... See more
Company replied
I'm constantly frustrated when trying to understand my bill. I can't work out where or how the the different costs come from. I wonder if this complexity is a deliberate strategy to confuse consume... See more
Company replied
Company details
Information provided by various external sources
Diamond Energy is an electricity retailer supporting renewable generation derived from Australia’s pure resources. We are an electricity retailer committed to helping you save energy and save on your bills, not just trying to sell you more electricity! As a generator and retailer, your support helps us continue to deliver more renewable energy to the grid.
Contact info
Level 1/695 Burke Road, 3124, Camberwell, Australia
- 1300838009
- customerservice@diamond-energy.com
- diamondenergy.com.au
2.1
Poor
420 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Short wait time
Short wait time
Very helpful
Followed up my enquiry with helpful email
17 April 2020
Unprompted review
Reply from Diamond Energy
Hi Daniel. Thank you so much for taking time out of your busy day, to leave us feedback. It's always great to hear that you received outstanding and memorable service from our Melbourne based support team. We pride ourselves on personalised service for each of our customers across Australia! Please don’t hesitate to get in contact if you ever need further assistance with your electricity bills. We would love to go over and above for you! Kind Regards, Diamond Energy.
Efficient service and value for money.
15 April 2020
Unprompted review
Reply from Diamond Energy
Hi Scott. Thank you so much for your kind words! At Diamond Energy we love to go over and above for customers like yourself, so it's great to hear that you value our Australian based customer support team and the efficient service. If there is any way we can further support you with your electricity bills, please don't hesitate to get in contact. We would love to hear from you! Kind Regards, Diamond Energy
Best energy provider
Best energy provider, great customer service and no hidden fees or confusing bills. Well done Diamond Energy.
11 April 2020
Unprompted review
Reply from Diamond Energy
Hi Angela! Thank you so much for your kind words! It's always great to hear that you received outstanding and memorable service from our Melbourne based support team. We pride ourselves on personalised service and clear billing for each of our customers across Australia! Please don’t hesitate to get in contact if you ever need further assistance with your electricity bills. We would love to go over and above for you! Kind Regards, Diamond Energy.
Would have given 5 stars were it not…
Would have given 5 stars were it not for the direct debit failure which should not have happened. Not sure what the back office is like, but seems a bit flakey. The move from Dodo to Diamond has saved me money, so that's a good thing. Also they are quite responsive when emailed.
11 April 2020
Unprompted review
Reply from Diamond Energy
Hi Michael! Thank you for taking the time to share and we are so sorry to hear of your bad experience! We pride ourselves on delivering 5 star service. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark in this situation. We are currently looking at easier ways for customers to be more engaged with their account and ensure correct billing. So we will definitely take your great feedback on board! Please don’t hesitate to get in contact if you ever need further assistance with your electricity bills. We would love to go over and above for you! Kind Regards, Diamond Energy.
Ethical company, great customer service
Very responsive to queries, whether by phone or email. Accurate billing, good prices, great customer service, ethical company.
9 April 2020
Unprompted review
Reply from Diamond Energy
Hi Christina! Thank you so much for taking time out of your busy day, to leave us feedback. We are over the moon to hear that your experiences with us have been nothing but amazing! At Diamond Energy we love to go over and above for customers like yourself, so it's great to hear that you value our Australian based customer support team, accurate billing and our guiding ethics. Please don’t hesitate to get in contact if you ever need further assistance with your electricity bills. We would love to go over and above for you! Kind Regards, Diamond Energy.
average phone service
average phone service . same as any other large company it's all about profit.
7 April 2020
Unprompted review
Reply from Diamond Energy
Hi Gregory,
Thank you for your feedback. We are sorry to hear about your negative experience with Diamond Energy. Our number one priority is providing great customer service. One of our staff will be in contact shortly to discuss the issues you have raised, and better understand the how we can best help you maximise the savings on your energy bills. You are always welcome to give us a call on 1300 838 009, if you have any further inquiries.
Kind Regards,
Diamond Energy
Reply from Diamond Energy
Hi Don. Thank you so much for your kind words! At Diamond Energy we love to go over and above for customers like yourself, so it's great to hear that you value our Australian based customer support team. It’s fantastic that you support Diamond Energy’s ongoing investment in new sources of renewable energy. Supporting renewables doesn't have to cost you more! If there is any way we can assist or support you with your electricity bills, please don't hesitate to reach out to us. Kind Regards, Diamond Energy.
Always will to accommodate personal…
Always will to accommodate personal situation. Thank you
3 April 2020
Unprompted review
Reply from Diamond Energy
Hi Christine. Thank you so much for taking time out of your busy day, to leave us feedback. It's wonderful to hear that you value Diamond Energy's high quality customer service team and their willingness to help you. We pride ourselves on delivering top quality customer service so it's great to hear that you have received value from our Australian based customer support team. Kind Regards, Diamond Energy
Great Supplier
I have used Diamond Energy as an Electricity supplier since 2010. (Including Solar)
I have found them to be an excellent company to deal with. Always happy to help, answer any questions & ALWAYS get back to you when requested. On most occasions the person who answers the phone can also answer any questions and they understand & speak excellent English. 👏👏👏👏👏
2 April 2020
Unprompted review
Reply from Diamond Energy
Hi Trevor. Thank you so much for your kind words! It's great to hear that you have been receiving outstanding and reliable service for over 10 years. We pride ourselves on delivering exceptional service for each of our customers across Australia. We love to go over and above for customers like yourself, so it's great to hear that you acknowledge the value in dealing with a well-informed, friendly and local customer support team. Kind Regards, Diamond Energy
Easy purchase of green energy
Easy purchase of green energy. Easy to understand bill. Competitive prices. Excellent!
1 April 2020
Unprompted review
Reply from Diamond Energy
Hi Mark. Thank you so much for your kind words! It's wonderful to hear that you value Diamond Energy's renewable ethos, simple billing system and our competitive rates! If there is any way we can further support you with your electricity bills, please don't hesitate to get in contact. We would love to hear from you! Kind Regards, Diamond Energy
Love knowing our electricity is…
Love knowing our electricity is entirely renewable (and affordable) Thankyou so much, especially after the summer we just had. My children and I evacuated from our Blue Mountains home many times.
Heartfelt thanks for all you are doing
Miriam
1 April 2020
Unprompted review
Reply from Diamond Energy
Hi Miriam. Thank you so much for taking time out of your busy day, to leave us feedback. We're very happy to hear that we are able to offer you a rewarding price structure that simultaneously supports the development of Australian renewables. If there is any way we can further support you with your electricity bills, please don't hesitate to get in contact. We would love to hear from you! Kind Regards, Diamond Energy
Ethical Local and friendly
Great company to work with - pleasant local well informed and timely response to all queries Happy to support an ethical company that has the future for all of us in their vision
1 April 2020
Unprompted review
Reply from Diamond Energy
Hi Twid. Thank you so much for your wonderful feedback! It's great to get honest reviews from passionate and informed people like yourself. We are glad to hear you find Diamond Energy's local customer service team well informed and efficient as we are constantly trying to make supporting renewables affordable for our loyal customers! Please don’t hesitate to get in contact if you ever need further assistance with your electricity bills. We would love to go over and above for you! Kind Regards, Diamond Energy.
Direct voice contact when ringing with…
Direct voice contact when ringing with no referring to anyone else -great!
15 March 2020
Unprompted review
Reply from Diamond Energy
Hey Rosie. We pride ourselves on delivering top quality customer service so it's great to hear that you have received value from our efficient contact system. Excellent customer service is integral to our ethos as an Australian based renewable electricity company. Thank you so much for your wonderful feedback! Kind Regards, Diamond Energy.
Best decision to change to Diamond…
Best decision to change to Diamond Energy.
13 March 2020
Unprompted review
Reply from Diamond Energy
Hi Anna. Thank you so much for your kind words! We do pride ourselves on having exceptional customer service and are thrilled that you're extremely satisfied with your decision to change to Diamond Energy. We have passed all these kind words on to the Team and we know it will brighten their day! Kind Regards, Diamond Energy.
BRILLIANT SERVICE.
11 March 2020
Unprompted review
Reply from Diamond Energy
Hey Reg! Thanks so much for acknowledging our brilliant service. It is always wonderful to hear from satisfied customers such as yourself! Please don’t hesitate to get in contact if you ever need further assistance with your electricity bills. We would love to go over and above for you! Kind Regards, Diamond Energy.
Recommend Diamond Energy? Absolutely!
We couldn't be happier with Diamond Energy. We wanted a green supplier and made the switch to Diamond. Not only are our bills cheaper and the consultants friendly and helpful, we know this is one very good way to help the planet. We recommend Diamond to everyone for these reasons.
11 March 2020
Unprompted review
Reply from Diamond Energy
Hey Sue. Thank you so much for your wonderful review! It's always great to hear that you received outstanding and memorable service from our Melbourne based support team. We pride ourselves on personalised service for each of our customers across Australia! The team here at Diamond Energy is thrilled to receive such good feedback, and we’re proud to hear that you also recommend us! If there is any way we can further support you with your electricity bills, please don't hesitate to get in contact. We would love to hear from you! Kind Regards, Diamond Energy
All smooth
All smooth, phone salesperson perfect, easier than expected, green power very important to me
11 March 2020
Unprompted review
Reply from Diamond Energy
Hi Nicholas. It's wonderful to hear that you have found engaging with Diamond Energy to be easier that expected! Excellent customer service and a green focus is integral to our ethos as an Australian based renewable electricity company. Thank you so much for your kind words! Kind Regards, Diamond Energy.
Customer courtesy and follow up
I have had to contact the company as my bill was excessive. the person was not really helpful telling me that I would have to have the meter reread at a cost of $89 I didnt want any extra expence so waited for the next account which was practically nothing !! No explanation. I have a 5 Killawat Solar system with a back up battery so my bills should always be very reasonable.I feel that some explanation was in order ???
9 March 2020
Unprompted review
Reply from Diamond Energy
Hi Marg. We are sorry to hear that you feel you did not get the best advice from our customer service team. We are eager to support you with your electricity bills, maximise your solar and batteries, and identify if there is a pattern of higher usage, which could be responsible for this higher than expected bill. We always strive to achieve 5 star customer service. We encourage customers to reach out to us at least once a year to request a review of their usage and bills. This ensures that you are maximising the value of your solar and batteries, and are receiving the best discounts, tariff and rates for your usage behaviour. Expect to be contacted by one of our staff soon. Kind Regards, Diamond Energy.
Reply from Diamond Energy
Hey Mark. Thank you so much for taking time out of your busy day, to leave us feedback. It's wonderful to hear that all is going well with your electricity account! Please don’t hesitate to get in contact if you ever need further assistance with your electricity bills. We would love to help you in any way we can! Kind Regards, Diamond Energy.
Have never had a problem with the…
Have never had a problem with the service and customer service is always great too.
6 March 2020
Unprompted review
Reply from Diamond Energy
Hi Craig. It's wonderful to hear that you value Diamond Energy's friendly and high quality customer service team! We love to go over and above for customers like yourself, so it's great to hear that you acknowledge the value in dealing with a well-informed, friendly and local customer support team. Kind Regards, Diamond Energy.
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