I was just after a reasonable electricity provider & I thought Diamond Energy was OK until I received today's notice of an increase of 65% in the supply charge. Yes, 65%! I have been a customer less t... See more
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I have had to contact the company as my bill was excessive. the person was not really helpful telling me that I would have to have the meter reread at a cost of $89 I didnt want any extra expence so w... See more
Company replied
1 star is bad & had I been able to give no stars I'd have been more satisfied. I spoke with Veronica in an attempt to ascertain why my quarterly bill was over $500. This was twice the amount for the... See more
Company replied
I'm constantly frustrated when trying to understand my bill. I can't work out where or how the the different costs come from. I wonder if this complexity is a deliberate strategy to confuse consume... See more
Company replied
Company details
Information provided by various external sources
Diamond Energy is an electricity retailer supporting renewable generation derived from Australia’s pure resources. We are an electricity retailer committed to helping you save energy and save on your bills, not just trying to sell you more electricity! As a generator and retailer, your support helps us continue to deliver more renewable energy to the grid.
Contact info
Level 1/695 Burke Road, 3124, Camberwell, Australia
- 1300838009
- customerservice@diamond-energy.com
- diamondenergy.com.au
2.1
Poor
420 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great to work with
Great to work with, super helpful on the phone and they are obviously passionate about what they do.
22 May 2020
Unprompted review
Reply from Diamond Energy
Hi Scott. Thank you so much for your kind words. We pride ourselves on delivering exceptional customer service and are always happy to assist you with your energy needs. It's great to have you on board supporting Australian renewables. If there is any way we can assist or support you with your electricity bills, please don't hesitate to reach out to us. Kind Regards, Diamond Energy.
Chosen for its eco credentials
I changed to Diamond because they have the best eco credentials.
22 May 2020
Unprompted review
Reply from Diamond Energy
Hi Kerry Ellen. Thank you for taking time to leave us positive feedback. We just wanted to reach out and say thank you for choosing to be a customer of ours and making a choice to support an Australian based business that works hard to invest in renewables. If there is any way we can further assist you with your electricity bills, please don't hesitate to reach out and contact us. We love to help! Kind Regards, Diamond Energy.
I'm constantly frustrated when trying…
I'm constantly frustrated when trying to understand my bill. I can't work out where or how the the different costs come from. I wonder if this complexity is a deliberate strategy to confuse consumers.
In this sense Diamond if no different from other suppliers-- hence " average".
21 May 2020
Unprompted review
Reply from Diamond Energy
Hi Brian.
Thanks for your feedback. One of our staff will be in contact shortly to answer the queries regarding your bill. If you have any further queries, feel free to contact us on 1300 838 009 during business hours or via email on customerservice@diamond-energy.com
Regards,
Diamond Energy
Green power is the only way to change…
Green power is the only way to change the outcome that is inevitable. If we could all power our future electric cars with Diamond then that will further reduce our emissions. Diamond needs to do more to lobby car makers and policy makers to make these changes
20 May 2020
Unprompted review
Reply from Diamond Energy
Hi Mara. It's great to have a renewables focused customer like yourself as part of our Diamond Energy family! We do what we can to support renewables, and proudly introduced 19 new renewable generators to our generation portfolio last year across Australia. It's helped by customers like yourself who leave reviews and proudly share Diamond Energy with your friends, family and colleagues. Just wanted to reply back and say a huge thank you for your support and passion! Kind Regards, Diamond Energy.
Excellence and Ease
I've been with Diamond Energy for a number of years now and have just moved house and signed up again. I can't recommend Diamond highly enough. I love that when I ring, I talk to a real person who knows what she's talking about - and I don't even have to wait in a queue!
One of the reasons I chose Diamond is because it rated highly on transparency and I've found this to be the case. When I receive my bill I can see my consumption and emissions for every day. And of course I am very grateful that Diamond continues with its small scale sustainable energy projects in my community.
19 May 2020
Unprompted review
Reply from Diamond Energy
Hi Julie. Thank you so much for your kind words! At Diamond Energy we love to go over and above for customers like yourself, so it's great to hear that you value our Australian based customer support team. It’s fantastic that you support Diamond Energy’s ongoing investment in new sources of renewable energy. Supporting renewables doesn't have to cost you more! If there is any way we can assist or support you with your electricity bills, please don't hesitate to reach out to us. Kind Regards, Diamond Energy.
We have given this review twice…
We have given this review twice already. If you keep asking us, we'll mark you down for annoying excessive communication.
19 May 2020
Unprompted review
Reply from Diamond Energy
Hi Michael,
Apologies for that. I'll be sure to get one of our team to check over your account and note that. Thanks for flagging this to our attention. Apologies for any inconvenience caused.
Kind Regards,
Diamond Energy
Really great company to deal with
Really great company to deal with. Honest, customer service oriented, competitive pricing, never any billing problems. Great discounts available. Plus I've never had a problem with my power except during storms when the whole neighbourhood is down.
18 May 2020
Unprompted review
Reply from Diamond Energy
Hi Lady Diamond. Thank you so much for your kind words! We do pride ourselves on having exceptional customer service and are thrilled that you're extremely satisfied with our pricing, billing and discounts. If ever you are hit by a black out be sure to call your Distributor, as they are the ones responsible for the poles and wires in your area. We have information for you on our website for these situations, and are always able to direct you to the best resources to help you quickly and easily. If there is any way we can assist or support you with your electricity bills, please don't hesitate to reach out to us. Kind Regards, Diamond Energy.
Reply from Diamond Energy
Hi Terry. Thanks for acknowledging our customer service team! It's always great to pass on positive feedback like this, to our team. Kind Regards, Diamond Energy.
No complaints
Best in my experience - genuine customer service. Friendly, clear, responsive. Great rebates for our solar too!
17 May 2020
Unprompted review
Reply from Diamond Energy
Hi Vandra,
Thank you so much for your kind words!
At Diamond Energy we love to go over and above for customers like yourself, so it's great to hear that you value our Australian based customer support team.
The team here at Diamond Energy is thrilled to hear such good feedback, and we’re proud that you think of us as the best!
We have passed all these kind words on to the Team and we know it will brighten their day!
Kind Regards, Diamond Energy.
Easy sign up and a variety of options…
Easy sign up and a variety of options for renewables which is great for differing financial situations.
17 May 2020
Unprompted review
Reply from Diamond Energy
Hi Kyle,
Thank you for your feedback!
It’s great to hear that you support Diamond Energy’s ongoing investment in new sources of renewable energy and that you found the sign up process really easy.
If there is any way we can further support you with your electricity bills, please don't hesitate to get in contact. We would love to hear from you!
Kind Regards, Diamond Energy
Fantastic customer service
17 May 2020
Unprompted review
Reply from Diamond Energy
Hi Rose,
Thank you so much for taking time out of your busy day, to leave us feedback.
It's always great to hear that you received outstanding and memorable service from our Melbourne based support team. We pride ourselves on personalised service for each of our customers across Australia!
Please don’t hesitate to get in contact if you ever need further assistance with your electricity bills. We would love to go over and above for you!
Kind Regards, Diamond Energy.
Easy and very simple to get installed…
Easy and very simple to get installed and running. When we miss a payment its not threatening in the reminders as its genuinely missed admin, which is nice se of online tools to remind customers.
17 May 2020
Unprompted review
Reply from Diamond Energy
Hi Garry,
Thank you for your feedback!
It's wonderful to hear that it was easy and simple to get solar with Diamond installed and running.
Although it is great to hear that you are happy with the current service, at Diamond Energy we pride ourselves on delivering 5 star service!
If there is any way we can further support you with your electricity bills, please don't hesitate to get in contact. We would love to hear from you!
Kind Regards, Diamond Energy
Best provider by a long shot
Hands down, best energy company I’ve ever dealt with. You call them and speak to a real person, competitive rates and great communication. 10/10.
17 May 2020
Unprompted review
Reply from Diamond Energy
Hi Hannah,
Thank you so much for your kind words! We are over the moon to hear that your experiences with us have been nothing but amazing!
At Diamond Energy we love to go over and above for customers like yourself, so it's great to hear that you value our Australian based customer support team.
Having your support makes a huge difference! If there is any way we can further assist you with your electricity bills, please don't hesitate to reach out and contact us.
Kind Regards, Diamond Energy.
Amazing communication
Amazing communication, friendly knowledgable team and excellent pricing.
14 May 2020
Unprompted review
Reply from Diamond Energy
Hi Jennifer,
Thank you so much for your wonderful feedback!
We love to go over and above for customers like yourself, so it's great to hear that you acknowledge the value in dealing with a well-informed, friendly and local customer support team.
Additionally it's fantastic to hear that Diamond Energy has been able to offer you a more rewarding price structure that supports Australian renewables.
If there is any way we can further support you with your electricity bills, please don't hesitate to get in contact.
We would love to help you in any way we can!
Kind Regards, Diamond Energy
THIS DIAMOND IS FOREVER
We have been with Diamond Energy now for many years since installing solar panels on our previous home. I connected on the advice of the installation company at the time. Since moving home, we continue to use Diamond because of their no nonsense attitude in dealing with any questions which have risen over the time. Our dealings with Diamond Energy customer service either through online connection or by phone have been always been to the highest level of our satisfaction. Customer service have always listened, recommended, assisted and followed up with any contact made. A highly recommended provider in whom we have confidence and believability.
13 May 2020
Unprompted review
Reply from Diamond Energy
Hi Yvonne,
Thank you so much for your wonderful review!
It's great to hear that you have been receiving outstanding and reliable service for many years. We pride ourselves on delivering exceptional service for each of our customers across Australia!
Please don’t hesitate to get in contact if you ever need further assistance with your electricity bills. We would love to go over and above for you!
Kind Regards, Diamond Energy.
Seriously the best service I've ever received from an electricity company ever!
Seriously the best service I've ever received from an electricity company ever! Love the fact that when you call, you get through straight away, there's no sitting on hold for ages waiting to speak to someone & no transferring the call to someone else after explaining your situation & then having to explain it all over again to the next person & the next. I literally received spreadsheets breaking down by the hour showing me what times I was using most of my energy to figure out how I could change things to save on my bill.
I won't be leaving Diamond Energy in any hurry with this kind of service!
4 May 2020
Unprompted review
Reply from Diamond Energy
Hi Vanessa.
Thank you so much for your kind words!
At Diamond Energy we love to go over and above for customers like yourself, so it's great to hear that you value our Australian based customer support team.
We have passed all these kind words on to the Team and we know it will brighten their day!
If there is any way we can further support you with your electricity bills, please don't hesitate to get in contact. We would love to hear from you!
Kind Regards, Diamond Energy
1 star is bad & had I been able to give…
1 star is bad & had I been able to give no stars I'd have been more satisfied. I spoke with Veronica in an attempt to ascertain why my quarterly bill was over $500. This was twice the amount for the last quarter. Calculated on one person usage plus I was absent for 6 weeks over christmas & my hot water is gas heated. Veronica did not have an explanation except on further insistence she then disclosed the reading was an "ESTIMATE "because the lineman could not get good access to the meter. Really! ! Last reading seemed to be easy to do. I have included a photo of the clear access all other trades use. Then Veronica suggested I could have another reading done at my cost. So now I not only have a high "guestimate" to pay but you expect me to pay for your mistake !! I have sent photos of the access and meter box figures & I expect a much reduced account in the future.
20 April 2020
Unprompted review
Reply from Diamond Energy
Hi Faye,
Thank you for your feedback. We are sorry to hear about your negative experience with Diamond Energy. Our number one priority is providing great customer service, and we would love the opportunity to discuss the issues you have raised. One of our staff will be in contact with you soon. Alternatively, you can call us on 1300 838 009 and ask for Alex.
Kind Regards,
Diamond Energy
Thanks to Curtis and your admin staff…
Thanks to Curtis and your admin staff for being so great.
20 April 2020
Unprompted review
Reply from Diamond Energy
Hi Bruce. We love to go over and above for customers like yourself, so it's great to hear that you acknowledge the value in dealing with a well-informed, friendly and local customer support team. Thanks for leaving a review and mentioning our customer service specialist Curtis. We have passed all these kind words on to the Team and we know it will brighten their day! Kind Regards, Diamond Energy.
Excellent service and good…
Excellent service and good environmental considerations.
20 April 2020
Unprompted review
Reply from Diamond Energy
Hi Warren. Thank you so much for taking time out of your busy day, to leave us feedback. It is wonderful to hear value our excellent service and support our environmental goals. Having your support makes a huge difference. If there is any way we can further assist you with your electricity bills, please don't hesitate to reach out and contact us. We love to help! Kind Regards, Diamond Energy.
Service and sales as good as promised
Service and sales as good as promised. I was referred to Diamond by a trusted friend, I’d not heard of them before but I’m quite happy so far.
17 April 2020
Unprompted review
Reply from Diamond Energy
Hi Christopher. Thank you so much for your kind words! We love to go over and above for customers like yourself, so it's great to hear that you acknowledge the value in dealing with a well-informed, friendly and local customer support team. Please don’t hesitate to get in contact if you ever need further assistance with your electricity bills. We would love to go over and above for you! Kind Regards, Diamond Energy.
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