We can award them as most WORST network provider. Most of the time they forget about their primary job providing network and go for other businesses. I am paying 3 network lines with them paying usele... See more
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Review summary
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Based on these reviews
Very worst service ever they have think they only exist in Sri Lanka they have disconnect channels and add tv channels as there wish and we r paying for that when matches telecast they have disconnec... See more
Very very slowest and waste network And the Dialog app is always network errors not a 1 or 2 times always error Sometimes if i have t reload through my dialog its not working properly Now i... See more
Don't recommend this to anyone. Even though they have call centers no humans and they want you to work with their robots which is so frustrating. If you have an Internet issue... Bill issue.. Be ready... See more
I purchased a dialog SIM card here in Sri Lanka , I have had great service with no problems. Great for a dual SIM device. Would definitely recommend over an esim product for service and coverage.
The worst telecommunications service provider in Sri Lanka! I raised a few complaints about the same WiFi issue, but they just closed my complaints without resolving them. I had almost forgotten what... See more
I have 4 mobile connections, dialog TV and Dialog Home broadband. Worse speed on mobile data and home broadband and the TV streaming lagging, already made a complain and it appears they don't g... See more
Worst internet service provider ive ever experienced. Super unfair packages. Even 3G isnt stable in most of the areas. If you need to experience what could be the worlds slowest internet in 2025+ you... See more
Wast service got from Dialog company when I call to there customer service. I have Dialog TV connection I got it 15th of the month, If I reload the connection in 15th they will disconnect 14th of nex... See more
“You are losing your customers because of your customer support center. Please take some time to review how many people like me have been affected. A customer support center is meant to inform custome... See more
They have recently replaced laid off their human customer care officers with an AI tool which can only attend generic queries. It fails miserably when a customer has a specific requirement. It is near... See more
very worst, trying to get the subscription money first only, that all, don't care about the customer service, please dont use this dialog sim or dialog tv anymore. try with another networks
Been writing to them regarding access been blocked to My Dialog app with a error message saying something about a rooted device( my device is not even rooted) Their response was that the... See more
Data packages full of restrictions, 360p video limits, speed throttling under FUP, and slow internet even in urban areas. Signals drop during natural disasters, yet prices keep rising. With market con... See more
Terrible customer service. Very difficult to get things done. Using dialog since it’s the only option in Sri Lanka. If a good new competitor enters the Sri Lanka market. I’ll be one of the first to sw... See more
Very very bad ISP in world.Not only a Sri Lanka. They said Sri Lankan No 1 ISP. But' Highest packeg prices, limited internet speed, SD qulity video(360p), limited apps can use only. I gave for Dialog... See more
You are the worst I ever met. If I have a chance to change the number, I probably do that. I am in Kaduwela, Sri Lanka and all the time we experience signal issues. No one consider our complains. We a... See more
The customer service is the worst ever customer service I have experienced in any company. To get customer service support you have to wait more than 20 minutes on hold with the call to get connected... See more
I would not even give these utter scammers even one star. drains data without even a single usage and the customer support is useless. one of the worst companies in sri lanka
You and your useless internet. this cheating dialog taking monthly payment on time but not providing proper internet connection. every few second it is dropping. government approved island leading che... See more
Very poor network coverage combined… Very poor network coverage combined with slow internet speeds and high pricing. Even a short power outage results in complete service disruption, with no backup... See more
Very poor network coverage combined with slow internet speeds and high pricing. Even a short power outage results in complete service disruption, with no backup support in place. There appears to b... See more
Very very bad dialog mobile data and , router network, we don't have any choice if have any good network we never use this dialog.
App asking Unwanted permissions Very high rate most expensive for roaming. Its not the same dialog it is now
I've been a reluctant customer of Dialog Axiata for years, and I can confidently say they are hands-down the worst internet service provider in Sri Lanka. They charge premium prices for what fee... See more
this is a piece of garbage paying money for getting slow network dont ever get dialog broadband even the mobile hotspot is bad i mean its useless to get dialog get slt fiber its better then dialong
I recently activated Advanced Protection on my Google Pixel 9 Pro, which automatically disables 2G connections for better privacy and security. After that, I noticed I could no longer make or rec... See more
One of the biggest scammers in Sri Lanka! They claim they are the #1 network provider but in reality the worst. Now let me tell what i experienced recently (I have more very disgusting experien... See more
The don't provide the bandwidth they promise. network is slow, cant even download a pdf, it keeps saying network issues. Waste of time. they should pack up and leave.
Poor connection they can't even provide 4G signal but high price packages lol
This ISP doesent worth even a 1 star ! Worst of the worst ever ! They cannot provide stable internet service. This is the most unfair isp provider !
I’ve been a Dialog Axiata customer for years, and let me tell you, this is hands down the worst telecom company in Sri Lanka – probably in all of South Asia. Their so-called "coverage" is a joke.... See more
These guys can’t even update a payment made by debit/credit card in realtime. Telecommunication my ass!
A few months ago, I changed my data package through the MyDialog app to the 50GB Home WiFi plan (Rs. 1,346). However, despite successfully making this change, the previous data package remai... See more
Dont ever get this service. You are wasting time and money. You cant even get your money back after request a refund.
new harassment by dialog now, every time a call is initiated from the post paid number, even if there is a few thousand rupees left before credit limit, it will 1st start a notice before connecting ca... See more
This and SLT worst heap of trash ISPs in Sri Lanka! Almost 3 decades not a single improvement! Scam and crooks for high end pricey packages
One of the worst network service provider i know.
I’m a long-term customer of Dialog Axiata PLC (Sri Lanka), and I’m sharing my experience to raise awareness about what appears to be fraudulent billing, service manipulation,... See more
ලංකාවේ තියෙන අවජාතකම Network එක Dialog
Poor customer service and unreliable network. Will disconnect automatically well below the credit limit. Application is not working. Tedious process to reconnect. Not recommended.
Worst telecommunication provider, no questions asked. Poor customer service and no respect for the customer base.
Worst telecomnication service ever. Never recommended any people to use this service.
Very Bad service
No coverage at all! Very disappointed 😞
They have issued a SIM to me owned by someone else and i was unable to communicate using the SIM,i have been unable to contact customer support for several days. Every time I call their direct lines,... See more
Extremely disappointed with Dialog Sri Lanka. They disconnected my connection without informing me, and as a result, I’m unable to access online services to pay my bill. How is a customer supposed to... See more
I had a very bad experience. The service quality is poor and customer support is impossible to reach. Totally disappointing and not recommended.
I would give minus stars if possible. The internet connection is the worst it could ever be. I'm switching to another internet service provider. Do not recommend dialog to anyone anymore!
Dialog is the worst... slowest data... worst expensive packages... nothing is good with dialog... bad service as well..... worlds most worst network.... i would like to rate -5 star....
Dialog network is like an open book.
Dialog network is like an open book.. many spammers are syphoning credit balances from the dialog numbered phone credit..within a minute a spammer by the name of "FUNBOOK" took away rs. 200/ from my dialog phone credit. When querried with dialog, instead of securing their network they are blaming the consumer..wondering if dialog has a close connection with the spammers.
26 August 2024
Unprompted review
Bad 4G connection
Bad 4G connection, after rain internet doesn't work.
The CDMA telephones they give are of very bad quality, only works for 4-6 months and the device starts giving problems.
14 August 2024
Unprompted review
Wrost network in the whole world can't…
Wrost network in the whole world can't watching video in 144p qulity there have so many sacms and customers seservices are worst we want wait 1 hour for they answer our call.you can't search youtube if your mobile network are over i,m give 0 start rating for the worst internet 🤮
23 July 2024
Unprompted review
Appalling Customer Service > Dialog Axiata PLC
Why charge, if Dialog TV service did not work since March 2024?
Even if we try to use it, it never worked!
Nevertheless, the customer service is saying that we have to pay the outstanding amount as the connection status from Dialog Axiata PLC end is active???
How can a connection be active but the customer is not receiving any TV reception or signal (nothing, nada)?
Not very happy !
And do not have a single point of contact or person responsible looking after your issue; we received email replies from 3 different customer service people!
Utter waste of our (or your) valuable time!
12 July 2024
Unprompted review
Total Rip-Off: Poor Customer Service!
I’ve made two calls, but my issue is still unresolved. I was told a manager would call back, but after waiting over 30 minutes, I received no response. To make matters worse, I was charged for calls related to their mistake! This is a total rip-off, Dialog. The other communication channels to reach Dialog are a nightmare. The only solution left is to change the management. It’s disgraceful how customer service has declined over the years.
16 July 2024
Unprompted review
One of the worst service providers
One of the worst service providers. Always Misleading customers.
6 July 2024
Unprompted review
Finally
Finally, their service, there is no way to contact their agent, tell us our problem, ask us to chat on whatsapp, the crazy man does not answer the questions we ask, when an agent is contacted to chat, he does not know how to solve the problems, lastly their service
27 June 2024
Unprompted review
Inaccurate billing - almost verging on Fraud
I moved to an apartment and requested dialog to transfer the account to my name from the previous person & continue WiFi only. The account was finally changed to my name after 3 months. With incorrectly spelled name.
( even though I gave my passport )
Dialog billing is inaccurate & borders on fraud. They try to blackmail customers by cutting WiFi and forcing inaccurate payments. I have paid excessive amount since February to dialog for my fiber account. Still Working to sort the payments …
They have created a broadband account & a fiber account connected to a contract number. Why three numbers?
The bill I received 1/4-30/4 does not show my payments made. In addition my guests did not have WiFi twice now I had to stop my work and sort this costing me huge amount of time & earnings ! Watch out for bills and read the contract carefully. Dialog seems a monopoly too!
30 April 2024
Unprompted review
Dialog are cheating customers
I got dialog broadband router. Used only a month. They made a bill for 3 month whopping 8k. Do you think will i pay it ? Lol 🤣
28 June 2023
Unprompted review
Dialog deception & lies!
Dialog
Misleads you to sell whatever they want. I went to dialog Ratmalana three weeks back, because I wanted to change my SLT connection cos it was getting unaffordable!, dialog took my home address to check the signal availability, showed me it was perfect, five bars. Asked me how many live at home and what are the appliances I normally use, then they confirmed again, that I will have a perfect connection. Believing them , paid 8000/- bought the router and the viuMini, from day one have huge issues, cannot watch TV, damn thing keeps rotating, my cctv doesn’t work, called the hot line many times, the only solution they propose is to buy ( repeater) another gadget a plug in device, even that they cannot guarantee . Now I am obliged to go back to SLT, so my advice to all is to avoid such adventures stick with SLT!
13 March 2024
Unprompted review
VERY VERY VERY POOR AND WORST INTERNET…
VERY VERY VERY POOR AND WORST INTERNET SERVICE PROVIDERS IN SRILANKA, DONT GO FOR CONNECTION WITH DIALOG. I HAVE LOST MY WORK DUE TO CONNECTION PROBLEM AND I DECIDED TO JUMP IN TO BEST ONE. BUT I DONT SURE WHIC ONE WOULD BE THE BEST. AS I DISSAPOINTED WITH DIALOG IM AFRAID TO TRUST OTHER IPS EITHER
3 March 2024
Unprompted review
Worst customer service ever!
31 January 2024
Unprompted review
Dialog is the worst service provider. I don't recommend to anyone
I was waiting on the line to contact one customer service officer for more than 45min without any luck. This is the worst service provider.
7 December 2023
Unprompted review
Very poor customer service.I have tried…
Very poor customer service.I have tried to chat with customer care for cancellation for my roaming facility though application .I have waited almost 55minutes no agent connect with me .I have no idea why as a customer need to wait 1hour I believe the dialog Axiata one of the best poor service provider in Srilanka
15 November 2023
Unprompted review
Customer service, Slow YouTube package
Their customer service isn't available. I tried to contact an agent through the app but they didn't respond and the AI said no one was available. And I'm trying to contact them cuz their youtube package only loading 144p
13 November 2023
Unprompted review
bad sirvice
4 November 2023
Unprompted review
Disappointing
If you ask for assistance they call you with silly questions. Errors not corrected. Only waiting to send sms: Your case has been closed. Without telling anything else. Top priority to disappoint customers, denying assistance.
10 August 2023
Unprompted review
They are very famous for exploiting…
They are very famous for exploiting people in Sri Lanka. Their connections are not performing as they advertise on television. Anyone can ask general Sri Lankans about this bad company.
21 January 2022
Unprompted review
No 1 Telecommunication service provider…
No 1 Telecommunication service provider in Sri Lanka.
They are giving excellent service for their price to the customers.
20 January 2021
Unprompted review
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