Horrendous service. Placed an order September 01, 2025 and I still have not received my daughter’s phone case. I emailed them 3 times and once through the Shop app, with no response. No updates, no in... See more
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I would not recommend , it’s been over 3 weeks and my order did not arrive yet! I tried to reach out to customer support so many times, and there was no reply about my order status or a reply at all!!... See more
My daughter loves the case but it did not arrive during expected window of time. I did not receive any type of shipping notification. I got no response from customer service and I reached out twice by... See more
Terrible customer service. No communication. No response to queries. They said the product was shipping, but then it sat forever and never shipped. It finally shipped after several emailed complaints,... See more
Company details
Written by the company
Webshop with trendy personalized phone cases.
Contact info
Wijnstraat 140, 3311BZ, Dordrecht, Netherlands
- 085 004 1985
- support@diallecases.com
- diallecases.com
Hasn’t replied to negative reviews
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The picture had a textured case but it…
The picture had a textured case but it was just printed on. Since I was not happy with my order I emailed asking if I could return it exchange, but no response ever came. It also took a very long time to arrive. :)
The phone case was a scam the thing was…
The phone case was a scam the thing was just printed on the case and it looked not professional, also it tooled to long to deliver almost 6 weeks.
The case does not look anything like in…
The case does not look anything like in description. My daughter has been most disappointed. No back communication from the seller about it.
PHONE CASE & CUSTOMER SERVICE IS TERRIBLE
You will not respond to my emails, calls, or text. I have been trying to return this case and the company (dialle) refuses to give me the information to return my case. The phone case I received was definitely not worth 25$ it was cheap and not sturdy. It also was not the color that is pictured in the picture. Also the tracking did not work and when I ordered it said the phone case would arrive in 4-6 days but it arrived in 3 weeks
Awful
Awful. Took forever to ship. When the case did arrive it was bright purple and white instead of the advertised blue and cream. The case pops of the phone frequently and it overall sucks
Horrible quality
Horrible quality. The photo on the case is horrible and looks incredibly cheap
phone case is perfect
phone case is perfect! i reached out multiple times to find out when it was coming in and never got an answer took a little over a month to receive my package
Never received our order or a refund
Broke after a week
It broke already a week after getting it. It also doesn’t have enough coverage of the phone. Very thin and not durable m.
Do not buy
Do not buy, i have waited over 3 weeks for them to ship my parcel and they still have not it is very clear they are an unorganised company, the lack of communication is appalling.The amount of times i have contacted them is a joke and they still refuse to communicate with me.
Super cute case
Super cute case! I ordered two for my nieces and one for myself, all with our initials. My nieces loved them. I’ve been getting so many compliments. Would definitely buy more.
Your response is horrible and your…
Your response is horrible and your shipping time is horrible as well.
The quality of the products is not good…
The quality of the products is not good at all, it's extra expensive for what it is... You can see the pixels in the print. Better to buy a 2€ case, it's the same.

Reply from Dialle

Reply from Dialle
Case Review - Negative Feedback
Phone Case cracked after falling just 1 time. Not a cheap case, so disappointed.
LOVE IT!
I WAITED TOO LONG TIME FOR THE CASE TO DELIVERS,BUT ITS DEFINITELY WORTH IT! 💜💜💜
I pay for two phone case and I received…
I pay for two phone case and I received only one. Also you send my parcel after 50 days.

Reply from Dialle

Reply from Dialle
do not recommend
I do not recommend buying from them, the quality is very poor, definitely not worth the price. I bought it with initials and it look very cheap, the letters seem to have spilled out.

Reply from Dialle
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