Ordered the last Adidas Germany pre-match shirt (the one that is completely in the national flag colours). A very unusual shirt. Although I was in the UK, and the item is coming from Germany, it ar... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
THE 1974 RETRO RINGER T shirt quality was very poor..material very thin transfers not nice,,size very tight..for 32 pounds not happy..had better from temu UPDATE Following a complaint, I received... See more
Company replied
Mein Deutsch ist nicht so gut, darum auf englisch. You have always had had very good selection and reasonable prices. Next year will be the last I buy DFB shirts and other material because after t... See more
Took ages to get my money back. I was expecting thsi to be handled way faster than what it really did. However, customer service was helpful and initiated the refund immediately after contacting th... See more
Company replied
Company details
Written by the company
Der DFB-Fanshop ist die erste Adresse für alle, die ihre Unterstützung für die deutsche Nationalmannschaft zeigen möchten. Hier findest du eine große Auswahl an offiziellen adidas-Produkten – von aktuellen Heim-, Auswärts- und Torwarttrikots bis hin zu Trainingskleidung, Accessoires und Fanartikeln für jeden Anlass. Entdecke die neuesten adidas-Trikots der deutschen Nationalmannschaften – perfekt, um deinen Spieltag-Look zu vervollständigen und deine Unterstützung bei jedem Turnier zu zeigen. Ob du dich für den nächsten Spieltag einkleiden willst oder ein besonderes Geschenk für Fußballbegeisterte suchst – im DFB-Fanshop wirst du fündig. Mit hochwertigen Materialien und authentischem Design bringst du deine Fanliebe stilvoll zum Ausdruck. Unsere Trikots sind in Größen für Erwachsene und Kinder erhältlich und lassen sich mit den Namen und Nummern deiner Lieblingsspieler wie Lea Schüller, Florian Wirtz, Jamal Musiala oder Guilia Gwinn personalisieren. Du liebst Fußballgeschichte? Dann wirf einen Blick auf unsere Retro-Kollektion und feiere die Legenden der Weltmeistermannschaften von 1954, 1974, 1990 und viele weitere unvergessliche Momente des deutschen Fußballs. Auch abseits des Spielfelds bist du mit unserer aktuellen adidas-Trainingskollektion bestens ausgestattet – ideal für Sport, Freizeit oder einfach deinen Alltagslook mit DFB-Flair. Unser Kundenservice hilft dir bei Fragen gerne weiter. Und das Beste: Wir liefern deutschlandweit und international – damit du deine Leidenschaft für die Nationalmannschaft überall zeigen kannst.
Contact info
c/o Fanatics International Touchet Hall Road Middleton Manchester M24 2FL, M24 2FL, Manchester, United Kingdom
- 00 800 9600 5691
- kundenservice@dfb-fanshop.de
- dfb-fanshop.de
3.6
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 67% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Produkte sind 100% Cool
16 January 2025
It arrived promptly to Canada
It arrived promptly to Canada, and was the perfect size for my son. He loves it. Great quality and fit.
11 December 2024
DFB-FanShop is a great place to shop!has lots of great products…
DFB-FanShop has lots of great products at very reasonable prices! Their site was very easy to navigate making it easy for me to find exactly what I was looking for! This was my first time shopping at DFB-FanShop and I will definitely be a returning customer!
14 August 2024
I am very satisfied with the DFB-FanShop's service
I am very satisfied with the DFB-FanShop's service and the commodity is good.
16 November 2024
Delivery was good service first rate…
Delivery was good service first rate and quality goods but that's what we Germans expect first class
14 November 2024
Second to none
Second to none! Great, easy to use site. Informed of order status super quick & fast reliable delivery every time
3 June 2024
I was on the hunt for a long sleeve…
I was on the hunt for a long sleeve Germany kit, sold out everywhere in Australia and anywhere else in the world that shipped to Australia. I happened to check the Germany football website and saw that they had restocked. Ordered it within seconds as I didn't want to miss out! I then felt a sense of worry as I started to think that maybe id rushed into ordering a kit from a scam website so I googled the store and found all these bad reviews.
WELL,
Maybe theyve cleaned up their act? Because the kit arrived in perfect condition, to my doorstep, from somewhere in Europe to Sydney, in about a week.
So if you were like me, seeing these reviews AFTER you've ordered something, and you're shitting yourself. Have some faith!
1 July 2024
Unprompted review
Don’t order outside the country
Don’t order outside the country, you will pay a lot extra!
Nicht auserhalb von Deutschland bestellen, komplett überzogene Preise
3 April 2024
Unprompted review
Reply from DFB-Fanshop
Hello Nico, Your satisfaction is our top priority, and I will do everything I can to resolve this matter. Thank you for reaching out and bringing this matter to my attention. I have reviewed your order information and emailed you directly to assist you further with this matter. I sincerely apologize for any inconvenience and look forward to hearing from you. Sincerely, Adrianna
2nd review post DFB reply:
2nd review post DFB reply:
The worst customer service ever
The worst customer service ever. I’ve been a customer for years and purchased 8 times. I’m unable to return $186 (US &) in product. Their website doesn’t recognize or find my order. DON’T BUY FROM THIS WEBSITE -
I received a reply from the email - website (see their reply) they provide and nothing happened. It came back as a failure. The website won’t let me return. My order number is 21-7348-0009. I’ve been taking for $186 US.
13 October 2022
Unprompted review
Reply from DFB-Fanshop
Thank you so much for contacting us, we are terribly sorry about the inconveniences you are having with your return.
We just sent you an email to the email address in the order with all the information you need to make your return. Please check your inbox to solve this situation as soon as possible.
Thank you so much.
Sincerely, PG.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.