Been a long‑time user of Dext for years. It’s streamlined our workflows, improved accuracy across the practice, and removed more than 100 hours of manual processing for both our bookkeeping team and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Friendly, helpful support is always available when I need it. If something falls outside their scope, they’re equally great at directing me to the right person. Yasmin has been an excellent point of c... See more
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We have been using DEXT for a few years and find it saves an enourmous amount of time processing invoices and statements. When we changed the email address we did have an issue which was quickly reso... See more
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DEXT has been a game-changer for our team. Streamlining our credit card, petty cash reconciliation process, making our workflow far more efficient and less time-consuming. The connection between... See more
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Company details
About Dext
Written by the company
Dext is the bookkeeping automation platform that eliminates much of the manual drudge work that slows bookkeepers and accountants down. It slashes the time it takes to capture, code, publish and reconcile invoice and expense data. And it’s the only platform that combines Data Capture, Data Automation, Data Health and Practice Productivity, all in one place. Simply, it gives bookkeepers the tools they need to make their clients’ accounting effortless.
Trained on more than 320 million documents per year, Dext extracts financial data with 99.5% accuracy. We integrate with most major accounting packages and over 11,500 banks, suppliers and marketplaces worldwide. And to date, we’ve saved bookkeepers more than 35 million hours of manual data entry.
Dext is the number one bookkeeping automation provider, with over 11,500 partner firms and 700,000 business customers, along with recent award wins, including Small Business App of the Year at both the Xero Awards 2024 and the Xero Awards US 2024.
Contact info
Unit 1.2 Techspace Shoreditch, 25 Luke Street, EC2A 4DS, London, United Kingdom
- +44 (0)203 699 5005
- support@dext.com
- dext.com
4.7
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Because of the sheer size of invoices I…
Because of the sheer size of invoices I need to enter on a daily basis, It has freed up so much of my time that I’m able to go out and see what my employees need to be even more successful, a great product all around!!!
9 April 2025
Unprompted review
Reply from Dext
Thank you for the positive feedback! We're really glad to hear that Dext has helped free up your time so you can focus on what matters most.
Easy to use
Seamless syncing from my bank feeds.
Uploading my invoices and bank statements to the app
All of this makes it easy for my accountant to do my self-assessment to pay my taxes. The app does what it is designed to do.
I will highly recommend DEXT to any business or sole trader.
4 September 2024
Unprompted review
Reply from Dext
Thank you for the kind words! We're pleased to hear that Dext is helping make your workflow smoother and supporting your accountant with everything they need.
I had a difficult situation to resolve…
I had a difficult situation to resolve and the support was understanding and reasonable. Exceeded my expectations for response time.
31 March 2025
Unprompted review
Reply from Dext
Thank you for taking the time to leave a positive review! We're glad to hear that the support you received made a difference. If you need help with anything else, please don't hesitate to let us know.
Cannot refresh intergrations
Mia was most helpful and determined to solve my query
3 April 2025
Unprompted review
Reply from Dext
Thanks for sharing! We're really glad to hear that our Support team was helpful.
Dext ticks all the boxes, and more
I find Dext to be quick, accurate and simple to use. The search history for individual suppliers is an advantage when looking for past receipts and invoices. Compared to other OCR software Dext stands out as the better product, by far and always improving.
3 April 2025
Unprompted review
Reply from Dext
Thank you for the positive feedback! We're really glad to hear that Dext is making a difference in your workflow.
Mixed feelings
We have a simple setup syncing Stripe and QuickBooks. Yet transactions get misclassified every year. They are usually quick to fix it but then it happens again the following year so clearly they don't address the core issue. And this time, I reported the issues over 5 days ago and there are still 8999 transactions that have not been exported, preventing me from finalising our accounts.
Update: they did fix the issue, said they were slow due to a storm, and hopefully the problem won't continue recurring.
31 March 2025
Unprompted review
Reply from Dext
Hi Alex, thank you for your feedback, and we're sorry for the frustration this has caused. Our team is actively investigating the issue with your Dext Commerce account, and we’ll get back to you as soon as possible with an update.
We understand how important this is for your workflow and appreciate your patience while we work to resolve it.
Ivaylo was superb and sorted out my…
Ivaylo was superb and sorted out my issue immediately!
27 March 2025
Unprompted review
Reply from Dext
Thank you so much for your kind words! We're really glad to hear that Ivaylo was able to assist you quickly and effectively. We'll be sure to pass your feedback along to him. If you ever need anything else, we're here to help!
Excellent and prompt customer service
Excellent and prompt customer service. Highly recommend!
4 March 2025
Unprompted review
Reply from Dext
Thank you for your kind words, Suzanne! We appreciate you taking the time to write a review and are always happy to help!
Brilliant Support Team
The Dext support team is absolutely outstanding, with a special shoutout to Aleksiana! She provided me with clear, detailed instructions on how to bulk download PDF invoices, making the process a breeze. Truly a brilliant support team!
14 March 2025
Unprompted review
Reply from Dext
Hi Marichris, thank you for sharing your experience! We're happy to hear our Support team could assist you. If you ever need anything else, we're always here to help!
Good tech but also a great support team!
13 March 2025
Unprompted review
Reply from Dext
Hi Dan, and thank you for your kind words! We're glad you value both our product and support team. Providing excellent service is always our priority!
TIME SAVING
Dext has saved a lot of processing time, which turns into company profits at the end of it all.
11 March 2025
Unprompted review
Reply from Dext
Hi Wilma, thank you for the positive review! We're so happy to hear that Dext is helping you save time and improve efficiency—it's one of our main goals.
Great software with a great support team
Dext is a great software, that is easy to use, intuitive and powerful.
As / when I have had any queries or issues the support team have been very responsive.
10 March 2025
Unprompted review
Reply from Dext
Hi Andy, thank you for taking the time to write us a review! We're glad to hear Dext has been valuable to you. We truly appreciate your support and are always happy to help.
Quick response to quesions
When I had a question, the response was quick and friendly. Using Dext has been beneficial to our business helping keep track of our credit card receipts.
7 March 2025
Unprompted review
Reply from Dext
Hi Amy, thank you for your kind words! We're so glad to hear that Dext has been beneficial for your business and that you had a great experience with our support team. If you ever need anything, we're here to help!
Rating: 5/5
I appreciate the clear and detailed explanation provided by the Dext Support Team. The support team effectively outlined the steps required to resolve the issue and gave me clear options to proceed. The response was prompt, informative, and helpful. Thank you!
6 March 2025
Unprompted review
Reply from Dext
Hi Abegail. we truly appreciate your kind feedback! It’s great to hear that our support team was able to provide clear guidance and assistance. Helping our users navigate issues with ease is always our goal. If you need anything else, don’t hesitate to reach out—we’re always happy to help!
problem sorted quickly and efficiently
5 March 2025
Unprompted review
Reply from Dext
Hi Karen, thank you for the positive review! We're pleased to have been able to assist you.
Great App with Excellent Support!
The app is really easy to use, and the support team is both friendly and helpful. They respond quickly and do their best to resolve any issues efficiently. Overall, a great experience!
4 March 2025
Unprompted review
Reply from Dext
Hi Jorge, thank you so much for your wonderful feedback! We're delighted that you find the app easy to use and that our support team has been helpful and responsive. Providing a smooth and enjoyable experience for our users is our top priority, and it means the world to us to know we’re making a difference. If you ever need anything, we’re always here to help!
Service client au top !
26 February 2025
Unprompted review
The help I received from the staff at Dext
The help I received from the staff at Dext was absolutely brilliant. They were professional yet courteous and gave good advice in relation to my problem. My issue was resolved very quickly.
20 February 2025
Unprompted review
Reply from Dext
Hi Michael, thank you for your wonderful feedback! We're so pleased to hear that our team provided quick help. Let us know if you need anything else!
Elena
Elena, technical support team member, helped to transfer the client's subscription to our practice. She has guided very well with the use of screen shots ...well done and very good job.
25 February 2025
Unprompted review
Reply from Dext
Hi Tushar, thank you for your kind words! We're glad that Elena provided clear guidance and excellent support during the transfer. We’ll be sure to share your feedback with her. If you need any further assistance, we're always happy to help!
I had an issue regarding my login
I had an issue regarding my login, the team were swift to respond to my query and resolve the matter in a very timely manner with great communications regarding the involvement needed from me in the situation.
21 February 2025
Unprompted review
Reply from Dext
Hi Dave, thank you for the kind words! We’re so glad our team could assist you quickly. If you ever need any further support, we’re always here to help!
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