Been a long‑time user of Dext for years. It’s streamlined our workflows, improved accuracy across the practice, and removed more than 100 hours of manual processing for both our bookkeeping team and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Friendly, helpful support is always available when I need it. If something falls outside their scope, they’re equally great at directing me to the right person. Yasmin has been an excellent point of c... See more
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We have been using DEXT for a few years and find it saves an enourmous amount of time processing invoices and statements. When we changed the email address we did have an issue which was quickly reso... See more
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DEXT has been a game-changer for our team. Streamlining our credit card, petty cash reconciliation process, making our workflow far more efficient and less time-consuming. The connection between... See more
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Company details
About Dext
Written by the company
Dext is the bookkeeping automation platform that eliminates much of the manual drudge work that slows bookkeepers and accountants down. It slashes the time it takes to capture, code, publish and reconcile invoice and expense data. And it’s the only platform that combines Data Capture, Data Automation, Data Health and Practice Productivity, all in one place. Simply, it gives bookkeepers the tools they need to make their clients’ accounting effortless.
Trained on more than 320 million documents per year, Dext extracts financial data with 99.5% accuracy. We integrate with most major accounting packages and over 11,500 banks, suppliers and marketplaces worldwide. And to date, we’ve saved bookkeepers more than 35 million hours of manual data entry.
Dext is the number one bookkeeping automation provider, with over 11,500 partner firms and 700,000 business customers, along with recent award wins, including Small Business App of the Year at both the Xero Awards 2024 and the Xero Awards US 2024.
Contact info
Unit 1.2 Techspace Shoreditch, 25 Luke Street, EC2A 4DS, London, United Kingdom
- +44 (0)203 699 5005
- support@dext.com
- dext.com
4.7
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Elena was very helpful
Elena was very helpful. Even though my issue was more my lack of experience with the software Elena still took the time to detail where I could find what I needed and even added screenshots to help. Very thorough.
21 February 2025
Unprompted review
Reply from Dext
Hi Kevin, thank you for sharing your experience! It’s great to hear that Elena was so helpful and thorough in guiding you through everything. We know learning software can be challenging, and we're always happy to help in any way we can. Don’t hesitate to reach out if you ever need more support
Really helpful customer support
Really helpful customer support - which makes all the difference when using these sort of products
21 February 2025
Unprompted review
Reply from Dext
Thank you! We know how important great support is, and we're so glad to hear our team made a difference for you. We're always here if you need anything else!
Always great
The support from DEXT is always fast and very informative. It is clear that the support staff have thorough knowledge and are always very friendly and helpful.
18 February 2025
Unprompted review
Reply from Dext
Hi Holly, thank you so much for your feedback! It means a lot to hear that our support team has been valued. We’re always here to make things easier for you, and your kind words remind us why we do what we do!
The team were quick to respond and…
The team were quick to respond and extremely helpful. The issue was solved in a very timely manner.
19 February 2025
Unprompted review
Reply from Dext
Hi Sarah, thank you for sharing your experience! We know how important it is to get issues resolved quickly, and we're so glad our team could help. We're always here for you if you ever need anything else!
Speedy customer service
Extremely speedy reply that was informative with easy instructions to resolve my query.
18 February 2025
Unprompted review
Reply from Dext
Hi Elizabeth and thank you for the kind feedback! It means a lot to us! Let us know if you ever need anything else!
Reply from Dext
Thank you for the feedback and appreciation! Let us know if you need anything else!
Support was great
14 February 2025
Unprompted review
Reply from Dext
Hi Mohamed, appreciate the kind words! Always happy to help with anything else!
Dext Support helpful with integration issue
Dext Support was very helpful with an integration issue with accounting software, providing steps to follow and then providing guidance on how to fully resolve.
12 February 2025
Unprompted review
Reply from Dext
Hi Stuart, thank you for your kind words! We're glad our support team could assist you with the integration issue and provide clear steps to resolve it. If you ever need further assistance, we're always here to help!
Very simple to use and gives me back…
Very simple to use and gives me back hours of time in my life.
13 February 2025
Unprompted review
Reply from Dext
Hi Niall, we're so glad to hear that our platform is making a difference for you! Saving time is exactly what we aim for. Thanks for your feedback, and let us know if we can help in any way!
The customer service has been great!
The customer service has been great. Didn't have to wait long for someone to get back to me and they solve my issues right away! Great experience :D
11 February 2025
Unprompted review
Reply from Dext
Thank you for your feedback! We're happy to hear you had a great experience and that our team was able to assist you quickly. We're always here if you need anything else!
Mark was super helpful and provided…
Mark was super helpful and provided lots of support resources as well as quickly dealing with my issue and queries.
12 February 2025
Unprompted review
Reply from Dext
We appreciate your feedback and are glad to hear that Mark helped you out. We'll be sure to pass along your kind words to him. If you ever need further assistance, we're here to help!
Great service and solution
Great service and solution. Support team is easy to work with when there are issues.
11 February 2025
Unprompted review
Reply from Dext
Hi Alexandra and thank you for the kind words! We're glad to hear you had a great experience with our support team. Should you need assistance in the future, we're here to help!
This morning they have taken an…
This morning they have taken an unauthorised amount from my business bank account messaged customer service and they say upto 24hr to reply. Must be joking will be cancelling both my accounts with them.
11 February 2025
Unprompted review
Reply from Dext
Hi Aileen, thank you for your feedback.
Based on our records, our team assisted you within 90 minutes of your request, and a refund was subsequently issued. The charge occurred because the auto-renewal option for your subscription was not disabled.
We hope this resolves the matter to your satisfaction. Please let us know if you need any further assistance.
Awesome App
Awesome App. Customer Service is great too! Highly recommended
5 February 2025
Unprompted review
Reply from Dext
Hi Janine, thank you so much for your kind words! It’s wonderful to hear you’re enjoying the app and had a great experience with our customer support team. Much appreciated!
A very easy system to use perfect for a…
A very easy system to use perfect for a small/ medium business for logging/keeping invoices.
3 February 2025
Unprompted review
Reply from Dext
Hi Sarah, thank you so much for your kind words! We're delighted that Dext is making invoicing easier for your business. Helping small and medium companies stay organized is exactly what we strive for! If there's ever anything we can do to enhance your experience, don’t hesitate to reach out—we’re always happy to help!
As an independent consultant
As an independent consultant, Dext has help me create my clients expense documents quickly and easily. A single document to the invoice.
31 January 2025
Unprompted review
Reply from Dext
Hi Kimberly, we're glad Dext is helping you streamline expense document creation! Thanks for sharing your experience—we appreciate your support!
Application très intuitive et efficace
29 January 2025
Unprompted review
Stress free accounting on the go.
Dext provides me with a stress free tool for keeping track of my purchases and makes it very easy to submit detailed expense reports to my clients.
I can upload my tax invoices as soon as I make a purchase at the register with the easy to use app on my phone.
I have been using Dext for two years and have never had an issue.
27 January 2025
Unprompted review
Reply from Dext
Hi Steve, Thank you for your fantastic review! We're so glad that Dext has made those tasks stress-free for you. It's great that the mobile app is helping you effortlessly manage your invoices. We appreciate your loyalty over the past two years and look forward to continuing to support you!
Everything is okay if you don’t need to…
Everything is okay if you don’t need to talk to them the customer service is diabolical. I have four accounts with them. I am cancelling all tomorrow.
19 January 2025
Unprompted review
Reply from Dext
Hi and thank you for sharing additional info with us. Your case has been located in the system and a colleague is trying to contact you over the phone. I am confident that we will resolve the problem very quickly.
Dext is the most efficient and easy to…
Dext is the most efficient and easy to use expense platform I've seen in my 25+ yrs of business. It doesn't 'steal' time away from sales reps and others since the app does all the work for them.
16 January 2025
Unprompted review
Reply from Dext
Thank you so much for your kind words!
We’re delighted to hear that Dext has made such a positive impact on your business processes after 25+ years of experience.
If there’s ever anything we can do, please don’t hesitate to reach out!
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