Bought two deuter helion 60 wheeled travel bags four years ago. The wheels on both bags have cracked and fallen apart. The plastic used is obviously inferior. I have contacted deuter twice via email o... See more
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See what reviewers are saying
Dearest Deauter, i want to complain about the quality of the new GiGa bag. Less than 1 week use and it attracts so many dust and looks very old already. I have to wipe with a wet rag EVERYDAY. The pre... See more
For a first solo album this is very good.Lots of ideas and experiments emerging and clashing almost by chance.It is very much an artist emerging from the German Rock era of the late sixties and early... See more
Received the item in good condition in 24hrs after placed my booking, this is a good feeling of all online shopper like me. You just need to give a quick response after payment have been done, booked... See more
Company replied
Company details
Information provided by various external sources
Deuter Online is an exclusive online specialising in the retail of Deuter products. Owned by Nicajo Enterprise (Business registration no. 002144700-T), we pride ourselves on our focus on customer service - we are happy to help with any questions you may have and are committed to offering great value and a fast, efficient and friendly service.
Contact info
50100, Kuala Lumpur
- admin@deuteronline.com
- deuteronline.com
2.8
Average
236 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Deuter Online
Dear Najmi,
Thank you very much.
It's my pleasure serving you.
Regards,
Gary Ng
Great, trusted and reliable
Received my backpack in great condition and perfectly sealed.
17 May 2013
Unprompted review
Reply from Deuter Online
Dear Abang,
Thank you for taking time off to leave a review on Deuter Online.
I am glad to note that you received your backpack in good condition.
Cheers!
Regards,
Gary Ng
fast transactio n secure
Better buy online ...its secure and save money and time
16 May 2013
Unprompted review
Reply from Deuter Online
Hi Apex,
Thank you for your endorsement and feedback.
Regards,
Gary Ng
The Best I Ever Had
I received the Bag ( Osprey Kestral 58 ) in a very good condition. The shipment is fast. Very responsible seller and responsive. Thanks a lot.
15 May 2013
Unprompted review
Reply from Deuter Online
Dear Izuan,
Thank you for your flattering review.
I am glad you've had a great experience purchasing from my other site, GearsAndBottles.com.
Feel free to give a shout out if you need further assistance in the future.
Cheers!
Regards,
Gary Ng
very satisfied
10 May 2013
Unprompted review
Reply from Deuter Online
Dear Tengku,
It's a pleasure serving you.
Thank you for you support.
Regards,
Gary Ng
GOOD SERVICE!!!
fast response and good delivery. thank you for giving the best customer service...
8 May 2013
Unprompted review
Reply from Deuter Online
Dear Fahmi,
Many thanks for your kind review.
It is gratifying to note that you had a good experience with Deuter Online.
Cheers!
Regards,
Gary Ng
Fast response!!
Quite efficient!! Ordered & Paid today then I received my bag on the next day!! Really Good quality! Great!
7 May 2013
Unprompted review
Reply from Deuter Online
Dear Sharon,
Thank you for your fantastic review.
I am glad to know that the courier agent was able to deliver your order the very next day to bring a nice surprise to you.
Looking forward to your further support in the future!
Cheers!
Regards,
Gary Ng
Reply from Deuter Online
Dear Amrul,
Thank you for your kind review.
Hope you are happy with your Deuter :)
Gary
Delivery Service is good.
Overall Deuter Online is doing a good job. In term of delivery it is very reliable.
Only some area need to be improved or upgrade. Such as shipping charges and include the colour option during the process of item selection.
3 May 2013
Unprompted review
Efficient, trustworthy & helpful
I had the most wonderful experience of purchasing a deuter bag from this site. The model I wanted was initially out of stock. However, Gary took time to inform me of the situation and gave some valuable input to help me with my decision. He gave me some consultation without any hint of pushing his products to me.
After about a week or so, I finally decided to take his advice and take another model that he recommended. Turns out that it was perfect for my requirements. The delivery was fast and quality is top notch. The whole experience was exemplary to say the least. Will definitely recommend this site to my friends and will come back here to make more purchases in the future. Thanks Gary!!!
3 May 2013
Unprompted review
Reply from Deuter Online
Dear Shahrul,
Thank you very much for your kind endorsement of Deuter Online.
I am glad to know that you've found the backpack perfect for your requirements and that you are happy with the product.
Have a good trip and if there is anything else I can assist you, please do not hesitate to contact me again.
Cheers!
Regards,
Gary Ng
Reply from Deuter Online
Dear Wan,
Thank you for your continuous support of Deuter Online.
Regards,
Gary Ng
Reply from Deuter Online
Dear Jun Hao,
Thank you for your great feedback.
Happy trekking!
Regards,
Gary Ng
Excellent shopping experience!
Excellent response and delivery time. Ordered Wednesday. Reached my doorstep on Thursday! Can't ask for better service than that! Will definitely shop here again.
19 April 2013
Unprompted review
Reply from Deuter Online
Dear Adrian,
Being an online customer myself, I do value speedy delivery of items purchased and hence, it has been Deuter Online's aim to deliver promptly.
I am glad that you've had a great purchasing experience on Deuter Online and I look forward to seeing you again.
Cheers and have a great weekend ahead!
Regards,
Gary Ng
Quick and reliable
Was a pleasant experience as I knew what I wanted to buy, managed to speak a little to Gary before ordering. After I ordered, delivery details was sent to me as soon as possible and I got my package the day after. No hassle, no delays and pleasant. Thanks Gary, cheers!
18 April 2013
Unprompted review
Reply from Deuter Online
Hi Gerard,
Good to know that you've had a pleasant purchasing experience with Deuter Online.
Many thanks for your great review!
Cheers!
Gary Ng
Cheap + Fast delivery
I did not expect the bag arrives the next day I made payment. Bag arrived in good condition. It is the cheapest Deuter compared to other online store so far. Thanks for your service Gary! I would recommends my friends to buy bags here. :)
18 April 2013
Unprompted review
Reply from Deuter Online
Dear Edward,
Many thanks for your kind compliments on Deuter Online.
Indeed, I strive to offer the most competitive pricing available online and provide prompt delivery. Nothing beats the honest recommendation of a satisfied customer.
Cheers!
Gary Ng
Profound influence on future purchase with deuteronline.com
The start-up experience helped me recognize that deuteronline.com is a trustable online purchasing web site.
The Giga Pro is in good condition and was delivered to my house two days upon odering. Well done!!!!!!!
16 April 2013
Unprompted review
Reply from Deuter Online
Dear Tham,
I am most obliged that you have taken time to leave a valuable feedback on Deuter Online.
I am glad that the Giga Office Pro was delivered on time and in good condition and I have no doubts that it will serve you well for many years to come.
Thank you!
Regards,
Gary Ng
Reply from Deuter Online
Dear Khiril,
Thank you for taking time out to write the above review.
Your endorsement of the item as advertised would certainly go a long way in giving confidence to other purchasers.
Regards,
Gary Ng
This is the BEST Online service i ever received! Thank You!
I have doubt in dealing online purchase, but the background, information, and speed responce from Deuter Online, just inspired me!
Thank You, the goods was sent on time to my dearest friend as a Surprise Gift, and it's make up our Friday! Cheers!
12 April 2013
Unprompted review
Reply from Deuter Online
Hello Yin Fun,
It brings me great pleasure to note that you've held Deuter Online's service as the best you have ever received. This truly inspires me to do even better.
Many thanks for giving me a chance to serve and deliver and I do hope to serve you again in the future.
Cheers!
Regards,
Gary Ng
great help!
love your products. might purchase more from this web! friendly guy. and so much helpful.
10 April 2013
Unprompted review
Reply from Deuter Online
Hello Kimi,
Thank you for your support!
I was a pleasure serving you :)
Regards,
Gary Ng
First class service.
This is the kind of online service that should be provided for all customers. Immediate feedback, fast response and delivery makes me a satisfied customer. Thank you and keep up the outstanding service.
10 April 2013
Unprompted review
Reply from Deuter Online
Dear Rafidah,
It's my pleasure serving you and I am thrilled to hear that you have enjoyed the purchasing experience.
Your enthusiastic feedback certainly made my day :D
Regards,
Gary Ng
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