Bought two deuter helion 60 wheeled travel bags four years ago. The wheels on both bags have cracked and fallen apart. The plastic used is obviously inferior. I have contacted deuter twice via email o... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Dearest Deauter, i want to complain about the quality of the new GiGa bag. Less than 1 week use and it attracts so many dust and looks very old already. I have to wipe with a wet rag EVERYDAY. The pre... See more
For a first solo album this is very good.Lots of ideas and experiments emerging and clashing almost by chance.It is very much an artist emerging from the German Rock era of the late sixties and early... See more
Received the item in good condition in 24hrs after placed my booking, this is a good feeling of all online shopper like me. You just need to give a quick response after payment have been done, booked... See more
Company replied
Company details
Information provided by various external sources
Deuter Online is an exclusive online specialising in the retail of Deuter products. Owned by Nicajo Enterprise (Business registration no. 002144700-T), we pride ourselves on our focus on customer service - we are happy to help with any questions you may have and are committed to offering great value and a fast, efficient and friendly service.
Contact info
50100, Kuala Lumpur
- admin@deuteronline.com
- deuteronline.com
2.8
Average
236 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reliable with fast delivery!
If there is a 6 star rating, i would not hesitate to fulfil it! Deuter Online provide genuine product as it has mentioned. The product is in good shape and as described in website. Fast delivery and response also. Thumbs up! Would surely revisit if needed other products :)
24 June 2013
Unprompted review
Reply from Deuter Online
Hi Sam,
Thank you very much for your flattering report.
It is my aim to deliver original Deuter products (and also original Osprey, Karrimor, Haglofs and Gregory Packs products at my other site) to backpacking enthusiasts at a reasonable price and with speedy delivery. I am glad that you've found a place to get your Deuter stuffs.
Do drop in regularly for new products or be a fan at the Facebook fanpage to get the latest updates.
Cheers!
Regards,
Gary Ng
Highly recommended
Very responsive seller. All my email replied within 5 minutes. The good delivered before 48 hours payment made.
24 June 2013
Unprompted review
Reply from Deuter Online
Dear Faizul,
Thank you very much for taking time off to write this valuable review.
I am glad to have you as a customer and hope to serve you again in the future.
Cheers!
Regards,
Gary Ng
Worth Buying Experience
Deuter Online offers cheaper original deuter bags than you can find in stores. a worth buying online shopping experience and fast delivery too..
24 June 2013
Unprompted review
Reply from Deuter Online
Dear Ain,
Thank you for your review and endorsement of Deuter Online.
Cheers!
Regards,
Gary Ng
3 fast: reply, action, received
Recommended to all, make life easier. Just a little bit about payment, but still okay and highly recommended!!!! will trade again.
24 June 2013
Unprompted review
Reply from Deuter Online
Dear Bryan,
Thank you for your feedback.
Perhaps you might want to elaborate a bit about the payment bit for the benefit of other customers. I understand that you had problems trying to execute payment using Maybank's credit card but was unsuccessful until you used another card issuer. You may want to lodge a complaint with Maybank on the matter.
Looking forward to hearing from you soon.
Cheers!
Regards,
Gary Ng
Reply from Deuter Online
Dear En. Kamal,
Thank you for finding Deuter Online trustworthy.
It helps to reassure other customers as well.
Cheers!
Regards,
Gary Ng
responsive management and efficient delivery
Management always response effectively to
Any enquiry.
They deliver items in an efficient way.
19 June 2013
Unprompted review
Reply from Deuter Online
Dear Ho,
Thank you for your endorsement of Deuter Online's services.
I believe that prompt response and delivery is very important in any retail / service sector and hence, try my utmost best to satisfy my customers.
I am glad you've had a good experience purchasing from Deuter Online.
Cheers!
Regards,
Gary Ng
Lovely Experience
My experience in purchasing a bag for my loved one from Deuter Online was definitely great. I would definitely recommend my friends and family to purchase their bags at Deuter Online next time when they needed my recommendation. Thanks for the quality service, team!
17 June 2013
Unprompted review
Reply from Deuter Online
Dear Ms Koh,
Many thanks for your feedback.
I am glad to know that you've found the purchasing experience great and I trust it brought a smile to your loved one when the surprise package arrived.
Hope to serve you again in the future.
Cheers!
Regards,
Gary Ng
Excellent
All model is here and live chat is very helpful. I'll give 5 star if linked with bank directly.
14 June 2013
Unprompted review
Reply from Deuter Online
Dear Kamal,
Thank you for your feedback and suggestion for improvement.
I strive hard to keep pricing low by offering good discount, free / subsidised delivery via courier and absorbing credit card transaction charges.
At this moment, I have not taken up any direct debit options for Malaysian banks. Most of the service providers will charge a minimum of 3% for these transactions and this will further inflate my costs which I may then have to pass to customers to make the business worthwhile. Some customers also prefer to login into their respective bank's website rather than following payment links from third party websites for security reasons.
Nevertheless, I value your feedback and will consider it in the future.
Cheers!
Regards,
Gary Ng
Very good and well designed website, and fantastic service, received my Aircontact Pro the next day
I would order my Deuter products from Deuter Online. The webiste is well laid out and extremely user friendly. More importantly, the service is incredible. Immediate confirmation emails, and Gary will call if need be. You can buy Deuter bags from the shops, but the funny thing is I get a better experience dealing with online ordering and as and when necessary, Gary provides the personal touch. In my case, he delivered the bag to my house...but no problem with courier as well.
Will tell my friends about Deuter Online.
13 June 2013
Unprompted review
Reply from Deuter Online
Dear Michael,
Thank you for your amazing feedback.
I am glad to have delivered the personal touch to make your online purchasing experience pleasant.
Cheers!
Regards,
Gary Ng
Reply from Deuter Online
Dear Encik Romli,
Thank you for your support and feedback.
Regards,
Gary Ng
the product meets my expectation
Its a most convenience way to buy things. No need to go to the shopping complex plus stuck on the traffic jam.
12 June 2013
Unprompted review
Reply from Deuter Online
Dear Zahrul,
Thank you for your review.
I am glad to be able to provide a convenient way for you to purchase backpacks.
Hope to serve you again!
Regards,
Gary Ng
Good services and fast delivery
I'm very satisfied with the product and services given. Very thankful to Allah.
9 June 2013
Unprompted review
Reply from Deuter Online
Dear Nur Afiqah,
Thank you for your review.
I am glad that you have found the product and services very satisfactory.
Hope to serve you again in the future.
Regards,
Gary Ng
Good and fast response for order & purchasing items
Overall I will say good. But I still feel sad because my parcel still did't arrived at my home yet after 4 working days. I recommended to change your courier services which City Link to other services to improve your delivery in future. Thanks.
5 June 2013
Unprompted review
Reply from Deuter Online
Dear Haikal,
I apologise for the delay caused by the courier agent in delivering the parcel to your home. I have sent an official complaint to them on this matter.
By and large, most parcels are delivered on the next working day. It is unfortunate that yours encountered a delay of 4 working days.
I am looking into offering PosLaju delivery services in the future and will announce it on the website in due course.
Thank you.
Regards,
Gary Ng
Good Rare Stuff
You can trust this online seller because its genuine..my backpack received in good condition and i really satisfy with it..it is good if deuteronline can give special loyalty reward to their customers who want to buy again from deutersonline..just my 1cent opinion
2 June 2013
Unprompted review
Reply from Deuter Online
Dear Saiful,
Thank you for your review and suggestions.
Indeed, from time to time, Deuter Online conducts special promotions and giveaways. If you have not, do consider liking our Facebook page for further updates.
Regards,
Gary Ng
Fast
Fast and efficient. Goods shipped on the same day. Received on the 2nd day
1 June 2013
Unprompted review
Reply from Deuter Online
Dear eDeN,
Thank you for your confirmation of fast and efficient despatch by Deuter Online.
I am glad that our courier partner was able to deliver the item to you the next day.
Hope you are happy with the item you purchased.
Regards,
Gary Ng
Perfect!
Delivery arrive within 3 days with good condition, I like the bag so much!
27 May 2013
Unprompted review
Reply from Deuter Online
Dear Jarvis,
Thank you for taking time to leave a valuable feedback on Deuter Online.
I am glad to note that you like the bag that you purchased and I hope it will serve you well for many years to come.
Cheers!
Regards,
Gary Ng
I love Deuter Online.
Everything specify in details. But need improvement in certain part of the pages, e.g: item customization, colour select, etc.
24 May 2013
Unprompted review
Reply from Deuter Online
Hi Jerry,
Thank you for your kind feedback.
In view that I do not carry stock (to keep costs low), it would be difficult to provide colour options without knowing whether colour is still available at the time when an order comes in. What I can provide is a money-back guarantee in the event items run out of stock or the preferred colour is not available.
In any event, certainly in the future, if I do keep items in stock, I would be able to provide colour options since the inventory is kept by me.
Thank you.
Regards,
Gary
Perfect!
Perfect service, prompt action and I received my goods within a day with a very good condition.
23 May 2013
Unprompted review
Reply from Deuter Online
Dear Norzalina,
I am glad to note that you received your order within a day of purchase.
I appreciate your time to leave a valuable feedback here.
Regards,
Gary Ng
not satisfied with the delivery
ok i give u an example right here..hm what abt if someone really need a bag pack for some emergency case? i mean like s/he wants to use the bag pack in the duration of 2-3 days after the purchase..for me, u can change to the other courier service..its better for ur company to use poslaju..poslaju services really2 good..for me,i didnt mind for extra cash as long as i got the item in time n in good condition .. no hate :) -iffzan-
23 May 2013
Unprompted review
Reply from Deuter Online
Dear Iffzan,
Thank you for your feedback.
My records show that you placed the order on 21.05.2013 at 10.38pm and payment was made on 22.05.2013 at 11.59am. Your parcel was despatched on the same day in the afternoon via City Link Express.
My records also did not indicate any request from you that PosLaju be used instead of City Link Express or that you needed to use the item in 2-3 days. I also received a message from you via Facebook (after the parcel was despatched) that you would not be home on 23.05.2013.
As stipulated in the order sheet sent to every customer before the customer makes payment, the schedule and time of delivery is only an estimate and is solely at the discretion of City-Link Express (M) Sdn Bhd. A customer can choose not to proceed with the purchase if he / she feels that there could be a delay in the delivery. I have, on previous occasions, acceded to customer's request to use Pos Laju. Naturally, they will be required to pay for the postage and handling charges.
I hope you can understand that delivery schedule is always at the discretion of the courier company ~ whether it be City Link Express or Pos Laju. It is beyond the control of the merchant unless the merchant itself provides personal delivery.
As testified by many Deuter Online customers, items are despatched promptly and that is the guarantee that I can give because it is something I can control. In many cases, customers received their parcel by the next working day.
I am not giving any excuses for City Link Express. I am just offering an explanation of the processes involved as well as to place it on record of what had transpired in respect of your purchase.
Thank you.
Regards,
Gary Ng
RECOMMENDED! A !
Thanks Gary for your fast response and superb service..
I will definitely recommend deuteronline.com to my friends..
Salute !!!
23 May 2013
Unprompted review
Reply from Deuter Online
Dear Asyraff,
Thank you for your endorsement and 5 stars!
I am glad you've had a great experience purchasing from Deuter Online and I look forward to serving you again in the future.
Regards,
Gary Ng
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.