DestinationSkin Reviews 452

TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

! often visit the Muswell Hill branch - lovely, friendly, helpful staff on reception who always go the extra mile to help. Dr Alexa is very skilled at administrating botox and fillers. She's very thor... See more

Company replied

Rated 2 out of 5 stars

Awful company Great staff hence 2 starts Staff are lovely however this company should be ashamed. Complete waste of time with lack of information when making a booking, long wait times to actually... See more

Company replied

Rated 5 out of 5 stars

Recently had Botox at DestinationSkin Birmingham, Marie was amazing. The staff were so friendly and helpful, with SO much knowledge. Really lovely environment and loved the atmosphere. Definitely comi... See more

Company replied

Rated 4 out of 5 stars

Laser hair removal has been something I have been wanting to do for years. Even after the first session I noticed a significant reduction in hair growth. I was also really grateful that despite hav... See more

Company replied

Company details

  1. Skin Care Clinic

Written by the company

We are the UK’s leading laser hair removal and skin specialists. Our practitioners are renowned for their exceptional level of experience at treating a range of common skin concerns including: Excess hair (laser hair removal) Acne Acne Scarring Ageing Skin Age Spots Broken Capillaries Excessive sweating Pigmentation Scars Skin tags Rosacea White spots Veins (facial & body) We are committed to educating and inspiring women and men to adopt advanced skin solutions that work. Thousands of people have already discovered the DestinationSkin difference, see how we can help you become you at your best.


Contact info

3.6

Average

TrustScore 3.5 out of 5

452 reviews

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Rated 5 out of 5 stars

Hydra facial

I had a hydra facial last Friday with Amy Rainford in Manchester and my skin feels so clean. The process was 5 stages and Amy talked me through each one being very attentive throughout each stage. My skin was glowing after the treatment that I didn’t need to wear any foundation for my gin tasting evening that night! Would highly recommend the treatment and Amy to carry out the facial.

21 January 2020
Unprompted review
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Reply from DestinationSkin

Hi Sophie,

Wow, thanks for your lovely review! I'm so happy that you've enjoyed your treatment and the results (not as much as the gin tasting I bet!) I know that Amy puts a lot of effort into her treatments and it's great to see that you've experienced that with her. We hope to see you again soon.

Kind regards,

Matt
Destination Skin

Rated 5 out of 5 stars

Great experience, would recommend

I went for kleresca treatment in the Manchester clinic and always had such a pleasant experience, came out feeling so relaxed every time. Really friendly and helpful staff (thanks Emily!) and I’m looking forward to trying out some of the other treatments.

20 January 2020
Unprompted review
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Reply from DestinationSkin

Hi Hannah,

Thank you for your review. I'm thrilled that you've enjoyed your sessions with us and I hope you're enjoying the results even more! I you would like to try out some other treatments just give us a call and we'll be happy to help.

Kind regards,

Matt
Destination Skin

Rated 5 out of 5 stars

Hydrafacial at Manchester clinic

Been today for my first hydrafacial......lovely, friendly staff and amazing results! My skin has come alive! Thank you Amy!

12 January 2020
Unprompted review
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Reply from DestinationSkin

Hey Julie,

Thanks for the positive review! We love hearing from our customers – especially when our service is able to make a positive difference to them.

I know Amy puts a lot of work into making sure her clients have a great experience, so I’ll be sure to pass your kind words off to her.

Thanks again, and we hope to see you again soon!

Matt

Destination Skin

Rated 2 out of 5 stars

such an underwhelming treatment at…

such an underwhelming treatment at maddox st, London.
I've been a customer of skin destination for many years sticking with them through many ownership changes, but each time it just seems to go downhill. I've decided to not return. I booked in for a hydrafacial, and travelled up from surrey, unfortunately as i'm allergic to shellfish i couldn't proceed, i wish i had known,
so i asked about doing a microdermabrasion instead, for £69 treatment was so poor and light, where there any crystals? was there even any suction? I think I would have been better of just using my handheld brush.
for a central London salon, you really expect more, such a disappointment. the staff are nice but the treatments poor.

19 December 2019
Unprompted review
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Reply from DestinationSkin

Hello Philippa,

Thank you for leaving us a review. I'm very sorry that you're not happy with the treatment that you received at the clinic. I'm extremely sorry tat you weren't asked about that allergy. I have spoken to the clinic and they have told me that they will give you a call to try and rectify this for you. I hope that this helps.

Kind regards,

Destination Skin

Rated 1 out of 5 stars

If I could give no stars then I would

If I could give no stars then I would. I went to be a model on the 18th November where I was then contacted whilst I had already paid for my travel and was actually on my way there whether I was on medication .. which I was so therefore I could not go for the treatment (klaresca). I was then rebooked on the 8th as I made the choice of coming of my medication for a week (baring in mind these medication is for a lifetime illness that I was just recently diagnosed with), once I had got to the oxford street clinic I was told I wasn’t booked in, so once again I wasted money to go down there AND came of my medication for nothing, the lady who had booked me in was suspended the day before my treatment and it’s funny how I was on the booking system that day then the next day once I had arrived I was taken off.. I think the service was absolutely disgusting and I would advice no one to go there, the staff was not professional in anyway and because of all of this I have to now just settle for an apology just because their staff can’t do their job properly. Not once was I contacted about my appointment being cancelled and everytime I asked if I could come back the next day or have a voucher so I could come back another day OR even just for it to be put in writing that I can come back for another treatment whether it was the klaresca or something else but no I was refused everything. Disgusting service so I would not recommend to anyone.

17 December 2019
Unprompted review
Rated 5 out of 5 stars

Treatment for acne - Manchester

I’ve recently had my fourth treatment ‘kleresca’ to help clear up my acne. I’ve always struggled with acne since I was a teenager and it’s made a negative impact on my life regarding my mental health. Throughout this treatment all the staff have been so lovely - especially Emily and Jen who have made me feel so comfortable and happy with the treatment so far, while being supportive about my skin getting better each time! They really help give you that confidence boost you need, the treatment seemed a bit daunting at first, however, Emily made me feel comfortable with my first ever treatment and I’ve been more than excited to see my skin clearing up each time I have my treatment. Lovely place with lovely people who are very knowledgeable and will always answer your questions.

24 November 2019
Unprompted review
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Reply from DestinationSkin

Hi Liv,

Thank you very much for your kind review. I will pass this on to the girls in the clinic so they can see. Acne can really wear you down but it's fantastic to read about your amazing results, I'm sure that you'll love the final result too, you'll have to let us know how you get on! We look forward to seeing you again soon and if you need anything you can always call the clinic and we'll be happy to help.

Kind regards,

Destination Skin

Rated 5 out of 5 stars

Manchester branch

I had microneedling last week that I was apprehensive about but Emily explained everything about it and managed to make me feel at ease. The treatment was everything that Emily said it would be and after a few days my skin felt more like normal and well worth it. People at work commented at how fresh my skin looked and plumper! I am so happy with the result and I’m told that my skin will continue to look better. Thanks to all the staff who are really friendly and thanks again to Emily who is extremely competent at what she does. Looking forward to my next treatment!

22 November 2019
Unprompted review
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Reply from DestinationSkin

Hi Jacqueline,

Thank you for the 5 star review! We always find that if we explain something if someone might be nervous it helps to put them at ease because they know exactly what to expect instead of guessing. What a fab result you've had! we look forward to seeing you again soon.

Kind regards,

Destination Skin

Rated 4 out of 5 stars

Laser hair removal

Laser hair removal has been something
I have been wanting to do for years. Even after the first session I noticed a significant reduction in hair growth. I was also really grateful that despite having extremely sensitive skin, I had no major issues. Em at the Manchester branch has been amazing from the consultation throughout. Looking forward to my next one!

22 November 2019
Unprompted review
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Reply from DestinationSkin

Hello Ellisha,

Thank you for writing us a review. I'm happy that you've had a great result and that we were able to help with any sensitivity. I'm sure you'll love the results of your other sessions too.

Kind regards,

Destination Skin

Rated 5 out of 5 stars

Excellent

Excellent - laser hair removal done great results and the team are so knowledgeable and give great service and care

19 November 2019
Unprompted review
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Reply from DestinationSkin

Hello Heidi,

Thank you for your kind words and your review. We hope to see you again soon.

Kind regards,

Destination Skin

Rated 5 out of 5 stars

Since we’ve moved from flint and flint…

Since we’ve moved from flint and flint to destination skin, the staff have been lovely. I’m even looking to purchase a course of treatments from Destination Skin birmingham. Thanks so much. Raj

11 November 2019
Unprompted review
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Reply from DestinationSkin

Hi Raj,

Thank you for the review. I'm happy to see that you've had a smooth transition since moving to Destination Skin and if you'd like any more info or help with treatments just let us know and we'll be happy to help!

Kind regards,

Destination Skin Team

Rated 5 out of 5 stars

The girls in Weybridge were lovely and…

The girls in Weybridge were lovely and explained everything to me. Really great group there!

7 November 2019
Unprompted review
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Reply from DestinationSkin

Hi Olivia,

Thanks for the 5 stars! I'm glad you're happy with the service you've received. I've passed your kind words on to the girls at Weybridge too.

Kind regards,

Destination Skin

Rated 5 out of 5 stars

Muswell Hill brand and Dr Alexa - highly recommend!

! often visit the Muswell Hill branch - lovely, friendly, helpful staff on reception who always go the extra mile to help. Dr Alexa is very skilled at administrating botox and fillers. She's very thorough, knowledgable, welcoming, and an expert at her craft. She also always works with you to achieve a result that you're really happy with. Finally, unlike other clinics, you never get the hard sell at Destination Skin or talked into treatments you don't need. Recommend highly!

31 October 2019
Unprompted review
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Reply from DestinationSkin

Hello Lucy,

Thank you for leaving us a five star review! I've sent your lovely review over to Muswell Hill too.
I'm happy to hear that you've had a positive experience and we look forward to seeing you again in the future.

Kind regards,

Destination Skin

Rated 1 out of 5 stars

So I have paid for 6 laser hair removal…

So I have paid for 6 laser hair removal treatments and turned up at the Marylebone clinic on Saturday for my appointment to find it is being refurbished ! Disgraceful behaviour - I feel like I’ve paid all that money and there is no consideration for customers and there has been no attempt to contact me to inform me of what is going on!!! I called one of the other clinics and asked the manager to call me back and I’m still waiting ! I can’t afford to just lose that amount of money and am extremely upset that no one has bothered to contact me after I paid travel also to get to the appointment! Disgraceful!!!

28 October 2019
Unprompted review
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Reply from DestinationSkin

Hello Noyemie,

Thank you for your review.

I'm very sorry that this has happened and that you weren't informed of the refurbishment. That isn't the level of service that we want to provide for our clients.

I have emailed the Clinic Manager and asked them to call you so we can discuss this and try to rectify this for you.

Once again I'm very sorry and I hope we can resolve this for you.

Kind regards,

Destination Skin Team

Rated 1 out of 5 stars

Really bad customer service

Really bad customer service , spent almost 600£ had zero result, all the money for NOTHING. Really disappointed.
will never go again, absolutely won't recommend for anyone

9 October 2019
Unprompted review
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Reply from DestinationSkin

Helly Mavlida,

Thank you for your review and feedback. I've very sad to hear that you have had a poor experience and that you're unhappy with your treatments! That's not what we would expect for out clients and I would like to investigate this on your behalf. Could you please email me at info@destinationskin.com with the name of the clinic you went to so I can contact them and try to resolve this for you.

Kind regards,

Destination Skin

Rated 1 out of 5 stars

Horrendous Custimer Service

I have never experienced such horrendous customer service in all my life. Thanks to the receptionist in the Basingstoke branch, I will not be putting any business their way. If
You don’t want to be spoken to in a rude way or laughed at when you request a refund because you no longer wish to be seen by anyone due to her attitude, go elsewhere!!!

I have replied to your mail as requested but no response from you.

12 September 2019
Unprompted review
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Reply from DestinationSkin

Hello Michelle,

Thank you for your review and for bringing this to our attention. I'm sorry that you've had poor service at the clinic, That's not what we expect for our customers. If you could please email us with your name at marketing@destnationskin.com we would like to look into this and try to resolve this for you.

Kind regards,

Destination Skin

Rated 5 out of 5 stars

Guildford Clinic

Guildford Clinic
The staff at the Guildford clinic are both friendly and knowledgeable. Throughout my treatment period I was made to feel welcome and everything was explained clear and through.

I have been pleasantly surprised with the results after my three session dermaroller treatment, with pictures being shown to me before and after the treatment.

Prices for treatments arent particularly cheap however after a bit of research these are pretty consistent with other clinics in the area. I would use again.

31 August 2019
Unprompted review
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Reply from DestinationSkin

Hello Stuart,

Thank you for your review, it's great to hear that you've enjoyed your treatments and that the staff were helpful for you, I'll pass this on to the team which I know will love to hearing that!

We do try and be competitive with prices and we're happy to hear that you'd come back to us.

We look forward to seeing you again!

Kind regards,

Destination Skin

Rated 5 out of 5 stars

i love it

my skin start to get clean

30 August 2019
Unprompted review
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Reply from DestinationSkin

Hi Suk,

Thank you for the 5 start review, I'm happy that you're loving your treatment!

Kind regards,

Destination Skin

Rated 1 out of 5 stars

The treatments they gave me just made…

The treatments they gave me just made my skin worse, and they were recommending treatments that I didn't need. My skin is sensitive so they really shouldn't have recommended such a harsh programme involving skin peels and Obagi (which is allegedly a bleaching cream). I think they're a scam operation, just doing as many treatments before they get shut down.

27 August 2019
Unprompted review
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Reply from DestinationSkin

Hello SA,

I'm really sorry that this has happened to you, we don't expect our clients to receive this kind of service. If you could please email us at enquiry@destinationskin.com with your name and the clinic that you visited we would like to investigate this on your behalf and try to rectify this for you.

Kind regards,

Destination Skin

Rated 1 out of 5 stars

BIGGEST MISTAKE I MADE WORST CLINIC EVER

If I could give 0 stars then I would. Don’t make the same mistake I did by going here. Do your research and find the right clinic for you. Apart from their overpriced and useless products and treatments (trust me they will sell you the dream make you get this package with added treatments and products they make you believe you need that don’t even work. The worst thing about this clinic is their rude and unprofessional customer service. Katie is awful and unbelievably rude.

I went to this clinic for over 6 months my face looked exactly the same and I had already done about two treatments. Plus they have no clue what they are doing and give terrible advice. I was taking medication before I started my treatment and they said I had to stop taking it and wait a further few months before I could start treatments. Could of told me over the phone but no made me waste time and money coming all the way there to tell me this (they have done this on several occasions). I spoke to an ACTUAL doctor and they said the pills I was taking was not thinning out my skin and would not affect the treatment I would undergo. My doctor even laughed at me when I explained to her there reasoning. I think that says it all.

24 August 2019
Unprompted review
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Reply from DestinationSkin

Hello Sabrina,

I'm sorry that you're unhappy with the service you received and have had a poor experience at our clinic, this isn't what we would expect to hear from our customers and would like to put this right. Could you let us know the name of the clinic you went to by emailing us at marketing@destinationskin.com We would like to investigate this for you and to try to resolve and rectify the issue.

Kind regards,

Destination Skin

Rated 5 out of 5 stars

Happy with my results so far!

I have come the Manchester clinic for the facial treatment for my aging problem, and I found the result and all the products Amy recommendations worked good for me. I was very happy to be their customer and would definitely continue to visit and look for my treatments in future.

19 August 2019
Unprompted review
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Reply from DestinationSkin

Hi Jing,

Thank you for your review, I'm sure Amy was happy to help you and we look forward to helping you in the future!

Kind regards,

Destination Skin

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