Design Centre Reviews 

426
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, patient, and knowledgeable when guiding people through various jewellery selections. Many individuals appreciate the warm, welcoming atmosphere inside the store and the complete absence of any hard sell or pressure to purchase items. Consumers also highlight the exceptional customer service, noting that team members go above and beyond to assist with prompt ring sizing, complimentary cleaning, and jewellery repairs. Visitors truly love the fantastic selection of high-quality products available in this wonderful family business located in the famous jewellery quarter.

What people talk about most

Staff

Clients share profound satisfaction with the staff, frequently highlighting their warm welcome, extensive... See more

Product

Customers consistently note positive experiences with product, highlighting the stunning finished items,... See more

Service

Reviewers mention positive feedback about service, expressing deep satisfaction and appreciation for the... See more

Customer service

Reviewers highlight great satisfaction with customer service, frequently praising knowledgeable staff who... See more

Location

Users describe satisfaction with the location, highlighting that it is situated in the heart of Birmingham's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a wonderful experience at the Design Centre in the Jewellery Quarter while choosing our wedding bands. A special mention has to go to Daksha, who was absolutely lovely from start to finish. She... See more

Rated 5 out of 5 stars

I was served by Louise and Dave while shopping with my grandparents for a gift for my 21st birthday. They were both so warm and welcoming, and I really appreciated that there was no pressure to try or... See more

Rated 5 out of 5 stars

Visited the Jewellery quarter to find a ruby anniversary gift for my wife. After visiting several shops, i was underwhelmed by the customer reaction i received. On entering the Design Centre, I was wa... See more

Rated 5 out of 5 stars

A very warm welcome by staff. Gemma particularly paid attention to our needs and guided us accordingly. Once we had chosen the ring, we asked if the rings that would be going with the new ri... See more


Company details

  1. Jewelry Store
  2. Fashion Accessories Store
  3. Jeweler
  4. Watch Store

About Design Centre

Written by the company

Design Centre is based in the heart of the Jewellery Quarter in Birmingham, The Jewellery Quarter in Birmingham is world renowned for its value, and Design Centrte is no different.

 We are unique in that we offer both a large range of jewellery and an extensive collection of designer watches which include:

 Engagement rings, wedding rings, diamond jewellery, eternity rings and designer watches including Gucci, Rado, Raymond Weil, Michael Kors, Emporio  Armani, Bulova, Hugo Boss and Rotary.

As a family owned business we pride ourselves on the knowledge and experience of our staff. We have several members of staff with over 10 years service to give that familiar personal touch. Customers regularly pay them compliments for their attention to detail and excellent customer care.

We have gifts to grace all occasions and affordable prices that range for £50.00 to £50,000.00 for jewellery and watches.

Design Centre's loyal and knowledgeable staff await to serve you.

 


Contact info

5.0

Excellent

TrustScore 5 out of 5

426 reviews

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1-star

No recent history of asking for reviews

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5.0

All reviews

(426)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Visitor from liverpool was out with…

Visitor from liverpool was out with family just looking and went into your lovely store. Spoke to Tina about a watch I has seen. The service was 1st class they took links out of the strap and made it fit perfect. Thanks to Tina and Dave for all your help. Will shop again.

19 September 2023
Unprompted review
Rated 5 out of 5 stars

Went to Design Centre today to purchase…

Went to Design Centre today to purchase a necklace with my daughter for her 18th birthday. We were warmly welcomed and all the staff were very helpful and polite, particularly Datina who was amazing. Definitely recommend visiting this store for all your jewellery needs
JF

9 September 2023
Unprompted review
Rated 5 out of 5 stars

My finance and I visited the jewelry…

My finance and I visited the jewelry quarter to purchase wedding rings. The Design Centre was the first shop we visited, we found what we liked the look of, and then looked in other stores. We were able to find something for us both in all the stores, however, something was just pulling us back to the Design Centre…

Despite one of the other stores being cheaper, for the same thing, it wasn’t about the cost; Sophie really made the difference and made us feel really comfortable with making such a huge decision. Thank you to all the guys there! Nice to meet you all, see you soon for the complimentary ring cleans.

Thanks, Sam & Kirst

8 September 2023
Unprompted review
Rated 5 out of 5 stars

Superb Jewellers

We spent the afternoon browsing the Jewellery Quarter, looking for our wedding bands and an upgrade to our fiancé's engagement ring. We had struggled to find the rings we would like and walked into the design centre jewellers. Bina couldn't have been more helpful to us and guided us to find exactly what we were looking for. Super helpful and friendly. We are so pleased with our purchase. Thank you Bina

24 August 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service; with no pressure to buy being encouraged to take time to think about it which was very unlike the other shops nearby. Bina took the time to explain diamond quality which guided us on our purchases. The team were very friendly- We would definitely go to this shop again.

17 August 2023
Unprompted review
Rated 5 out of 5 stars

Excellent jewellers.

We called into the Design Centre on Saturday (after a miserable wet day, on route back to the station) having looked everywhere for what we wanted.
We were met by Ella who gave us invaluable advice and just went above and beyond to explain the options and find us our piece of jewellry.
We cannot speak highly enough of the expert knowledge and quality of service that she was able to offer and all the staff were so friendly and engaging it really was a shopping experience to remember. Thank you once again Ella

5 August 2023
Unprompted review
Rated 5 out of 5 stars

Design centre

22.07.2023 My partner and I visited design centre at the jewellery quarter. Ella was the person who served us, she was a great help from start to finish and made our experience very enjoyable, I was so stressed about getting an engagement ring as I didn’t know what I wanted, and Ella made me feel so at ease and she found the perfect ring which wasn’t even on the shop floor, and she is so talented she just knew that ring was for me, as we went through different styles of rings.

Thank you Ella for all your help.

See you soon, lots of love Ross and Laura

22 July 2023
Unprompted review
Rated 5 out of 5 stars

Have just visited The Design Centre…

Have just visited The Design Centre with my daughter. This is always our shop of choice in the Jewellery Quarter. The staff are so helpful and not at all pushy. You get the same treatment if you are buying a pair of earrings or an expensive diamond ring. Thank you

22 July 2023
Unprompted review
Rated 5 out of 5 stars

50 years present

My wife and I went to the Jewellery Quarter to purchase something for my wife to celebrate 50 years marriage. Design Centre was one of many places we visited.
We were served by Sophie.
Sophie identified what we were interested in and showed a selection of items taking care not to rush or pressure us. We purchased what we wanted and throughout felt valued as customers.
Will recommend anyone to visit Design Centre. Great customer service and great products.

15 July 2023
Unprompted review
Rated 5 out of 5 stars

Birthday gift purchase

Visited the Design Centre today and was served by Sophie - she was extremely helpful, friendly and knowledgeable and nothing was too much trouble. Delighted with my purchase and Sophie made the experience an extremely positive one. Thank you! Would certainly recommend as all the staff we came into contact with were friendly and very helpful.

15 July 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant!!

We had such a brilliant experience with the Design Centre - we travelled to the Jewellery Quarter to find a ring, but had no clue what size I was or what I specifically wanted! Bina was lovely, helpful and not pushy at all which made it a fabulous experience. Also a big thank you to Dave for being friendly and attentive, even hailing our cab driver for us when it was pouring with rain!! Will definitely be back.

15 July 2023
Unprompted review
Rated 5 out of 5 stars

Purchasing our wedding bands…

We came to purchase our wedding bands today. As soon as we entered the door we were met with smiles and a pleasant atmosphere. It was lovely to see that everyone clearly enjoyed their work. The whole experience was perfect and we got exactly what we wanted for a very good price. Thank you for making this such a memorable experience and a special thank you to Tina who had our best interests at heart the whole time!

15 July 2023
Unprompted review
Rated 5 out of 5 stars

Amazing staff

Amazing staff, no pressure at all. Bina and Dave were helpful, friendly and made you feel welcome.

Highly recommend for both amazing product and friendliness.

Carl and verity

15 July 2023
Unprompted review
Rated 5 out of 5 stars

I went to the design centre to purchase… An Eternity Ring

I went to the design centre to purchase an Eternity Ring for my special birthday. Tina who was the Sales Assistant was very helpful, pleasant and made sure that I had everything I needed. Little things like giving me a special ring box with an LED light in the box, which illuminated the ring, made the experience that much more special. Would definitely recommend.

29 May 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Store and Staff!

Went to the Jewellery Quarter for a look around. Found Design Centre, and got attended to by Ella. What can I say, such a lovely and patient lady! I had no idea what I was looking for (not even my ring size), and soon found the style I was looking for. The store itself is so calming, staff are not pushy at all, and just in general fantastic. I will definitely return here, thank you Ella and co!

3 June 2023
Unprompted review
Rated 4 out of 5 stars

Ella was absolutely amazing and so…

Ella was absolutely amazing and so patient with us as we tried on so many different rings! She found mine in the end after understanding what type of look I wanted to go for and I couldn't be happier with it, nor my husband his. The only thing I would say is that it took a while for my ring to be ready - as we got closer to the wedding date I had to call Design Centre for an update as I hadn't received one. That said, it was swiftly resolved and my ring was delivered in plenty of time.

25 February 2023
Unprompted review
Rated 5 out of 5 stars

Can't recommended enough

Can't recommended enough. Dave and all the staff are so friendly and helpful. Had my wedding ring cleaned by Ella and it was beautiful when I came to collect. Thank you for all being so helpful and friendly. Excellent service - thank you for making me a wife again 💍

20 May 2023
Unprompted review
Rated 5 out of 5 stars

Best in Town!

Thank you to Bina, Ella and Dave. Fantastic customer service that really made me feel like I was in the company of old friends. The knowledge and experience is second to none. I would highly recommend Design Centre to all.

13 May 2023
Unprompted review

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