Great selection of artwork and frames. Big shout out to Alexandra Gater for her use of Desenio artwork in many of her makeovers and for helping me discover a truly inspiring company.
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See what reviewers are saying
If you’re looking for posters that range from photography to illustrations, this is a great supplier. Their frames are a little bit expensive but they do have good prices on posters, especially if you... See more
I like a lot of the prints that are offered on the website, but when trying to make a purchase, I had to change my choice three times either it says it was out of stock or it kicked it out of my check... See more
Got my printings with the corners all bended and my gold frame defected (open corner). Had to try fixing it my self since they do not reply to their emails when I sent them a message mentioning the co... See more
Company replied
Company details
Written by the company
When our customers are happy and satisfied, we are happy and satisfied!
Contact info
Desenio Group Inc. 870 Corduroy Road, Suite 400, 43035, Lewis Center, United States
- +17402384149
- https://desenio.ca/info/faqs/
- desenio.ca
4.0
Great
689 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Loads of options!
Easy to navigate the website, loads of options and great sales!
22 May 2025
Unprompted review
Great selection fast delivery
If you’re looking for posters that range from photography to illustrations, this is a great supplier. Their frames are a little bit expensive but they do have good prices on posters, especially if you look out for sales that range from 40 to 50% off on a fairly regular basis. You can even follow their newsletter so you don’t have to keep checking on their website .
6 April 2025
Great products
Great products, reasonable prices. The entire online ordering system was great including the measurement guidelines.
27 April 2025
Unprompted review
Website suggestions
I recommend removing the reviews that pop up, blocking navigation of the page. I also recommend adding the ability to like/favourite items that are in the cart. I like the product and what I have ordered in the past was good quality.
27 April 2025
Unprompted review
Easy website to navigate
Easy website to navigate, great options of prints and designs
26 April 2025
Unprompted review
It’s a rip off
3 April 2025
Reply from DESENIO CANADA
Dear Customer,
Thank you for sharing your insights on Trustpilot. We sincerely appreciate your feedback, and we regret to learn that your recent experience did not align with your expectations. Our objective is to ensure that shopping with us is a delightful and enjoyable experience.
We value your comments immensely. Each piece of feedback plays a vital role in enhancing our services and offerings. We recognize that your experience may not have met the high standards we strive for, and we are committed to having our team carefully review your concerns. Your insights are essential in aiding us to improve the overall customer experience.
We would be grateful to learn more about your experience. I can see you have not yet contacted any of our agents. If you could provide additional details, it would be extremely beneficial. Please do not hesitate to contact our Customer Service team directly. Our dedicated representatives are keen to assist you in any manner possible. We believe that transparent communication is fundamental to resolving issues and restoring trust with our esteemed customers.
Once again, thank you for your feedback. We are hopeful that we can rectify this situation and regain your confidence in our brand. Your satisfaction is of utmost importance to us, and we are committed to ensuring that your future experiences with us are exceptional.
We look forward to the opportunity to serve you better in the near future.
DESENIO
Great place to get high quality posters
Fast shipping, great deals, great quality posters - I would definitely buy here again, the quality is reliable and exactly what I wanted
29 March 2025
Good communication!
29 March 2025
Desenio’s gallery walls are beautiful
Desenio’s gallery walls are beautifully curated and make styling any space super easy. The prints are high-quality with a modern aesthetic. Perfect for a quick and chic home upgrade.
27 March 2025
Love the La Poire poster print
Love the La Poire poster print, beautiful quality, great price!
30 March 2025
Got my printings with the corners all…
Got my printings with the corners all bended and my gold frame defected (open corner). Had to try fixing it my self since they do not reply to their emails when I sent them a message mentioning the condition I received my printing. Doesn’t show as much but still defected considering the price we pay. Beautiful stuff but lack of service !!!
25 March 2025
Reply from DESENIO CANADA
Hi Hugo,
We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.
Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.
Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
DESENIO
Excellence, you define it.
Always 5 star with you in every aspect, both product and delivery. I am forever spoiled by you in both regards. Excellence is always delivered.
24 March 2025
Awesome
Awesome product. Shipped quickly. Received in perfect condition. Couldn't be happier.
18 March 2025
I had a very disappointing experience…
I had a very disappointing experience with Desenio. I was double charged for my order, and despite reaching out, they processed and shipped a duplicate order without my consent. When I tried to cancel it, they told me it was too late. Now I have to deal with the hassle of returning the items myself.
To make matters worse, they expected me to drop off the return instead of arranging a pick-up, even though it was their mistake. Communication was slow, and resolving the issue took far longer than it should have. I’m still waiting for my refund for the duplicate charge.
Overall, extremely poor service and a frustrating customer experience. I won’t be ordering from Desenio again and would not recommend them to others.
10 April 2025
Unprompted review
Reply from DESENIO CANADA
Dear Mona,
Thank you for your review, and we're truly sorry to hear that you had a frustrating experience.
As there were no specific order details provided, we're unfortunately unable to look into the situation directly. We’d really appreciate the opportunity to make things right, so we kindly encourage you to reach out to our Customer Service team again if the matter is still unresolved.
We’re here to help and would love the chance to turn your experience around.
\-DESENIO
Superb quality and express shipping
Superb quality and express shipping!
The canvas is beautiful and vibrant! Received so many compliments! Love love love my canvas!
18 March 2025
You never accepted to pay for the return
17 March 2025
Reply from DESENIO CANADA
Hi ,
We understand that returning items can be a concern for our customers, and we strive to make our return process as clear and transparent as possible.
To facilitate a smooth return experience, we provide detailed information regarding our return policies, including any potential fees such as return fees, non-compliance fees, and customs charges. We encourage you to visit our website's "Returns" section and our Terms and Conditions for guidance on the return process and associated costs.
Transparency is key to maintaining a positive relationship with our customers, and we want you to have all the information needed before making a purchase. If you have any questions or need clarification regarding our return process, please reach out to our Customer Service team. We are here to assist you and ensure you have a positive shopping experience.
Thank you for your understanding, and we appreciate your feedback as it helps us improve our services for all customers.
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