Great selection of artwork and frames. Big shout out to Alexandra Gater for her use of Desenio artwork in many of her makeovers and for helping me discover a truly inspiring company.
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See what reviewers are saying
If you’re looking for posters that range from photography to illustrations, this is a great supplier. Their frames are a little bit expensive but they do have good prices on posters, especially if you... See more
I like a lot of the prints that are offered on the website, but when trying to make a purchase, I had to change my choice three times either it says it was out of stock or it kicked it out of my check... See more
Got my printings with the corners all bended and my gold frame defected (open corner). Had to try fixing it my self since they do not reply to their emails when I sent them a message mentioning the co... See more
Company replied
Company details
Written by the company
When our customers are happy and satisfied, we are happy and satisfied!
Contact info
Desenio Group Inc. 870 Corduroy Road, Suite 400, 43035, Lewis Center, United States
- +17402384149
- https://desenio.ca/info/faqs/
- desenio.ca
Replied to 100% of negative reviews
Typically replies within 24 hours
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It would be best if website indicated…
It would be best if website indicated if fees incurred with cross- border purchase and a chance to review e'thing b-4 confirming purchase. otherwise simple with Paypal.
Easy to use site
Difficult and inconsistent
I like a lot of the prints that are offered on the website, but when trying to make a purchase, I had to change my choice three times either it says it was out of stock or it kicked it out of my check out. Don’t really know what’s going on on the website, but a bit difficult to use those are the only reasons for 3 stars
Wide selection of product
Wide selection of product; easy to navigate.

Reply from DESENIO CANADA
The selection is fantastic
The selection is fantastic. The process of choosing the print with or without a frame is great. The pricing is unbeatable.
Gallery Walls
Selecting from various Gallery Walls was very helpful and I liked the frame recommendations.
It took two days to place an order…
It took two days to place an order because the order address was not working as it should. Once customer service was talked to on the phone I was able to place the order. Hopefully it will be delivered properly.
Great service love the website lots of…
Great service love the website lots of choices and reasonable prices
I don.t like being charged twice.
Love the selection
Have not received anything/
Credit me 116.27

Reply from DESENIO CANADA
Very quick to choose and order
Very quick to choose and order. I was anticipating a more difficult shopping experience but it was delightfully simple and quick.
Back for more!
I originally purchased a poster gallery for my kitchen. I’m not great with choosing decor for my home. Desenio made it easy. I liked being able to see what different frames would look like on the selected posters on the site before purchasing. The assembly was easy. The gallery looks amazing. So, I’m back to buy more for my laundry room and pantry.
I found it easy to access exactly what…
I found it easy to access exactly what I was looking for and, within that category, there was a lot to choose from. Prices were reasonable.
Good selection of art and a nice…
Good selection of art and a nice variety of sizes and framing choices. I also like the option to switch from cms to inches! (I'm old). The only caveat - great that the delivery was free, but I couldn't see a way to choose express delivery, which I would have liked. If it's not available, a small note to that effect would be helpful. Otherwise, I like this site and it's products.
Nice and Easy
Desenio has nice products and the buying experience was easy
Always a pleasure.
Beautiful prints and posters
It was vey difficult to check out … tried using PayPal and VISA numerous times
The products are excellent. Some seldom seen gems!
I received a print from an order placed a few weeks ago. The packaging was excellent, the arrival time period was reasonable, the print is beautiful and on very good paper stock.
Absolute hot garbage
Absolute hot garbage. I've ordered twice for business. They are never on time, you'll likely get charged an extra 50% in duties, and their response to every question is "well the fine print says" .... ar how about you don't write in BIG BOLD LETTER 3 to 5 business days when it takes that long just to ship the items out. Completely useless company. Avoid at all costs

Reply from DESENIO CANADA
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