Descaler.co.uk Reviews 240

Fast delivery, excellent communication, genuine part delivered, fair price. Everything an online sale should be.

Cheap, reasonable prices for coffee accessories.
Very polite and helpful communication.
Wouldn’t hesitate to recommend.

This company makes buying coffee machine care products a pleasure - it feels personal - and the service is outstanding. Their products help me to maintain our elderly Saeco machine and I wouldn't buy anywhere else!

Swift service
No faults at all

Works really well and keeps my coffee machine sparkling bright

Descaler UK is my go-to place for descaler for my coffee machine. The Eccellente descaler is based on lactic acid and helps to keep the 13-year-old Gaggia Classic going. Delivery is quick, the goods are always well packed and price not too bad, especially with discount vouchers for further orders and occasional special offers.

Excellent service and very fast delivery. Love it!😊

Brilliant service and decent prices for quality products

Bought claroswiss filter that was actually a compatible and not original one when it arrived. Description on the website appears to be deliberately misleading.

Good price good delivery. Have used previously and will in future

Ordered 3 bottles of descaler 31st January.
2nd feb received email saying problems with customs, (this is 4 weeks after the rules changed incidentally) but was expected by the end of the week.
8th Feb, not received but expected yet again, within a week.
chased order on 16th feb, incredibly told they had received some descaler, but mysteriously not enough to send me any - I only wanted 3 bottles so presume they hadnt ordered enough to fulfil any orders. Foolishly said i would wait as assured order would be with me before the end of the month.
Received another email today 24th February promising delivery of 1 whole bottle by the end of the month, and remaining 2 bottles in March......maybe..
AVOID this company at all costs, only too happy to take your money, drop ship and keep you waiting and waiting, spinning story after story

Good price and has the branded goods at a price where you don't feel you have to but generic copies. I ordered before 4 pm NB I didn't open an account, so i guess that's why i didn't get a confirmation e-mail etc but, as the goods arrived next day I can't complain!

Placed my third order. There are small clitches on their order history page, but otherwise ordering and fulfillment works fine.

Brilliant prices and I have always received my order the next day. Thoroughly recommend them.

Spoke to the company on their advise only ordered the filters for my coffee machine which were wrong. Sent them back in original packing which they confirmed receipt and mentioned they would refund the full amount including the postage but have been waiting for a refund for over 2 weeks now . Its become our duty now to chase them and each time they say it would be done today or this week but nothing till now.

Terrible service. Would never order again from them or recommend them to anyone.

Excellent service! Thank you very much!

The coffee machine descaler and water softener products I ordered were exactly as expected and delivered the next day. The prices were reasonable too.

This is now my go-to website for all my descaling needs.

I'm was first time buyer the item was good packaging arrived before it's time

Poor, very poor
ordered on wednesday just a minute after 16:00hrs, of course didn't get it the next day. But also not the following day or the one after, Then it was weekend. Enquired on Monday when I was told they had some supply problems with one of the items I had ordered but were expecting stock later that day. Was further told that I should have received an email regarding this. However the item would be shipped that day and I would receive it the following day (Tuesday) Received the alleged email late Monday night, AFTER my telephone enquiry.
Today is wednesday (8 days later) still nothing ....
Awful company ...

Thank you very much for your usual prompt attention.
Everything received safely.