I ordered a travel cot and a mat. I was surprised how quickly the delivery was - literally two days! However what surprised me even more was that the travel cot was not in the package yet the email sa... See more
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The pushchair was lovely but the time and communication was terrible when trying to contact someone in getting any answers the long delay Thankyou for your reply appreciated these things happen
Company replied
Damaged part (sun cover had a big hole in it) was never replaced even though they said they would do it (after several days they finally replied by saying "sent the whole trolley back" even though we... See more
Product is great quality, happy with that. Was a hasle to get here. Shipping got my order wrong, then I had a hard time getting CS to help me out. The CS ai agent was not helpful, and I only got som... See more
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Company details
About Deryan
Written by the company
Vindingrijke baby- en kinderproducten ontwikkelen om het dagelijkse leven voor ieder gezin een stuk makkelijker te maken, dat is al meer dan 20 jaar de missie van de DERYAN familie!
Wij geloven in het optimaal benutten van de bijzondere tijd met je gezin. Wij willen laten zien dat de wereld ontdekken samen met je kindje niet moeilijk, maar juist fantastisch én praktisch is. Ga het avontuur aan met behulp van onze handige, unieke, zelfontworpen producten en creëer momenten samen om nooit te vergeten!
Al onze producten zijn 100% Dutch Design, wereldwijd gepatenteerd en worden in 120 landen verkocht. Gebruiksgemak staat bij ons hoog in het vaandel. Zo gaat het uit- en opvouwen van de campingbedjes razendsnel en zijn de producten door hun lichte gewicht eenvoudig mee te nemen. Ideaal voor op reis, een logeerpartij of gewoon bij jou in de achtertuin.
Discover Ontdek alle campingbedjes >
Wij geloven in het optimaal benutten van de bijzondere tijd met je gezin. Wij willen laten zien dat de wereld ontdekken samen met je kindje niet moeilijk, maar juist fantastisch én praktisch is. Ga het avontuur aan met behulp van onze handige, unieke, zelfontworpen producten en creëer momenten samen om nooit te vergeten!
Al onze producten zijn 100% Dutch Design, wereldwijd gepatenteerd en worden in 120 landen verkocht. Gebruiksgemak staat bij ons hoog in het vaandel. Zo gaat het uit- en opvouwen van de campingbedjes razendsnel en zijn de producten door hun lichte gewicht eenvoudig mee te nemen. Ideaal voor op reis, een logeerpartij of gewoon bij jou in de achtertuin.
Discover Ontdek alle campingbedjes >
Contact info
Marithaime, 8, 6662WD, ELST GLD, Netherlands
- 0481351070
- team@deryan.com
- deryan.com
3.3
Average
15K reviews
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Reply from Deryan
Hi Kristine,
Thank you for getting in touch and for taking the time to share your feedback with us. We really appreciate your support!
If you have left a 5-star review, could you please send us a screenshot of your review? Once we receive this, we can issue the €5 cashback to the same account that was used for your payment.
Thanks again for your time and support. We sincerely appreciate it!
Great service and delivery
Great service and delivery. The product is quite good for the price. I do feel like the toddler is kind of slouchy whilst seated.
That’s the major concern.
The rest is great.
19 August 2026
Reply from Deryan
Hi Federico,
Thank you very much for taking the time to share your feedback with us!
We are delighted to hear that you are happy with the service and delivery, and that the buggy offers good value for money. We also truly appreciate your honest note regarding the seating position and your toddler sitting somewhat slouchy. Feedback like this is very valuable to us as we continuously look to improve our products.
Should you have any questions or need anything else in the future, please feel free to reach out. We are always here to help!
The delivery experience was awful
The delivery experience was awful. We were aware that we were ordering from a foreign website, but we were surprised that the delivery messages sent by Deryan were in Dutch and that the DPD Netherlands tracking links did not indicate the pickup point.
We eventually managed to locate the parcel by calling DPD France. They explained that they operate separately from DPD Netherlands, but they were nevertheless able to find out that the parcel had been handed over to Chronopost in France. Using the tracking number, they then helped us identify the pickup point.
The parcel itself arrived safely, but the delivery information provided by Deryan was extremely confusing and made the whole process unnecessarily complicated.
22 September 2026
Reply from Deryan
Dear Elsa,
Thank you for reaching out and sharing your feedback with us. I am truly sorry for the frustrating delivery experience and the confusion caused by receiving notifications in Dutch without clear details about the French pickup point.
While I am relieved that your parcel arrived safely in the end, having to contact DPD France and figure out the handover to Chronopost yourself was certainly not the experience we want for you. We take this feedback seriously to improve our international shipping communications.
If you need any further assistance with your order or product, please feel free to reach out anytime.
Reply from Deryan
Hello Monika,
Thank you very much for your fantastic review! We are glad that you are satisfied with the product, the value for money, and the fast and easy setup. It is also good to know that you appreciated the shipping notifications and that everything arrived safely. 😊
If you have left us a 5-star review on Trustpilot, could you please send us a screenshot of your review so we can process your €5 cashback?
You can submit or view your review here:
https://www.trustpilot.com/review/deryan.com
As soon as we receive the screenshot, we will be happy to issue the €5 cashback. Thanks again for your support and recommendation! ❤️
Reply from Deryan
Dear Bonita,
I am truly sorry to hear that you have had such a bad experience. Thank you for sharing your feedback with us.
I have registered your complaint, and one of my colleagues will follow up with you as soon as possible to assist you further.
Still waiting for the order…
20 August 2026
Reply from Deryan
Hi Daniel,
Thank you for your message, and our sincere apologies for the delay and inconvenience.
We would like to let you know that we have now processed the refund for your order #ORDER13292892.
Depending on your payment provider or bank, it may take a few business days before the amount is visible in your account.
Thank you for your patience and understanding.
Kind regards,
DERYAN
Booster seats with ISOFIX
I bought 2 booster seats with ISOFIX for my kids and we are happy with this purchase, the quality of the product is good.
Customer service is top.
18 September 2026
Reply from Deryan
Thank you so much for your kind words and positive feedback! We are delighted to hear that you and your children are happy with the booster seats. If you have a moment, we would love it if you could share your experience with us here: https://www.trustpilot.com/evaluate/deryan.com
Bad customer service and return of items assistance
Your company terms indicated that I can send back my items within the 14 days cooling off period if I change my mind but all the emails i have sent you to provide me with a label to send the item back has been ignored and no contact number to ring your company has been provided on your website to customers either.
As a customer, I am very disappointed and dissatisfied with your service.
22 September 2026
Reply from Deryan
I am truly sorry to hear about your frustration and that your previous messages were not answered as quickly as they should have been 🧡.
You can certainly return your order within 14 days of receiving your package. We work with a self-service return portal where you can easily generate and download your return label yourself.
If you ordered through our webshop, you can register your return here:
https://deryan.returnless.com
(If you ordered through an external marketplace such as Amazon or Bol.com [http://Bol.com], you can register the return directly in your account on that platform).
Here are the quick steps for our portal:
1. Enter your order number and postal code.
2. Select the item(s) you wish to return and select the return reason.
3. Download and print your return label.
Please let me know if you run into any trouble with registering your return, and I will gladly help you further! 🐘
Good experience
The team were polite and responsive when queried the order. The delivery updates were good and timely. I had asked for a delay on the delivery but they did still deliver, and stored it out of sight. Bike is lovely and I can't wait fo4 my little girl to see. Thank you
21 September 2026
Reply from Deryan
Thank you so much for your lovely feedback, Laura! We are thrilled to hear everything went smoothly and hope your little girl absolutely loves her new bike. If you have a moment to share your experience, we would really appreciate a review: https://www.trustpilot.com/evaluate/deryan.com.
Please let us know if you ever need anything else!
Baby luxe
Bed open itself once you take it out of the bag with in one second and to put it back to the bag only takes 10 second only thing can be improved is the mattress little bit thin apart from that perfect we are very happy with it . I bought 3 d well cool mattress so with that 3.5 cm mattress plus 3 d wellcool 1 cm in total 4.5 cm we will have hopefully will be a bit better .
23 September 2026
Unprompted review
I hope that better serives next time
20 August 2026
Nice product, but patience is needed
Nice product, delivery took way longer than they promised on their site. At the end I doubted if it would arrive, but it did.
18 August 2026
Reply from Deryan
Thank you for your feedback, and our sincere apologies that the delivery took longer than expected! We are very glad to hear that your order arrived safely and that you like the product. Please let us know if you have any other questions.
Absolutely not recommend
Absolutely not recommend, poor quality products, poor quality service, they don't reply if you ask for help because a product doesn't work properly. Really not recommended.
14 August 2026
Unprompted review
What is this for company!
a lot of lack of communication, automated answers by email, wrong itesm sent to us, incorrect items sent..
20 August 2026
Amazing scooter and world-class customer service!
Our child absolutely loves the DERYAN Harvey Black scooter—it’s beautiful, sturdy, and rides so smoothly! When one of the LED lights in the front wheel stopped working, I contacted customer service.
The team was incredibly kind and helpful. Because they didn't have a loose replacement wheel in stock, they generously offered to send us a brand-new scooter instead!
This level of customer care is rare nowadays. They completely exceeded our expectations and made us so happy. Highly recommend this beautiful scooter and this amazing brand! Thank you, team DERYAN!
29 September 2026
Unprompted review
It was good product
19 August 2026
Reply from Deryan
Thank you so much for your kind feedback, we are delighted to hear that! If you ever have any questions or need anything else, please let us know.
The material itself seems good and the…
The material itself seems good and the carrier feels well made. However, unfortunately, I found it quite complicated and difficult to use.
My baby is three months old and quite long for her age, but she was not comfortable in the carrier at all. The first time we put her in it, she immediately started crying, and we tried again later with the same result. It seems to cover too much of her body, and her legs don’t sit in a comfortable or natural position.
I also found it difficult to put the carrier on and take it off, as well as to adjust it into the different positions shown in the instruction booklet. It is not very intuitive, especially when you are trying to position a baby who is already uncomfortable.
Unfortunately, for us it doesn’t feel like an easy or practical carrier to use with a three-month-old baby. The material and overall quality seem good, but the design and positioning make it difficult to use comfortably with a young baby.
18 August 2026
Reply from Deryan
Thank you so much for taking the time to share your honest feedback with us. I am very sorry to hear that the carrier is not comfortable for your little one and that you found it difficult to use.
We really appreciate your detailed input regarding the fit and design, and I will share this with our product team.
If you would like to return the carrier, you can easily register your return within 14 days of receipt through our return portal:
https://deryan.returnless.com
Please let me know if you have any questions or if there is anything else I can assist you with! 🐘
very good excelent
19 August 2026
Reply from Deryan
Thank you so much for your kind words! If you ever need any further assistance, please feel free to reach out.
After I gave a poor rating
After I gave a poor rating, they checked the delivery and I got my money back. It’s a shame it took a negative review to make that happen.
19 August 2026
Reply from Deryan
Dear Jon, we sincerely apologize that it took a negative review to get this resolved, but we are glad to hear that you received your refund. If there is anything else we can assist you with, please do not hesitate to reach out!
Reply from Deryan
Thank you so much for your lovely feedback, we are so glad to hear you are happy with the product! If you ever need any assistance in the future, please feel free to reach out. 🐘🧡
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