This is a brilliant service. The website was easy to use, and I received a detailed diagnosis and advice about treatment within 24 hours. A very reasonable price, to have expert answers so quickly. I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely rubbish. Waited over a week for a response when it claims it’ll be in 48 hours. I explained in detail my condition & after finally getting a response, they just repeated back everything I h... See more
Company replied
After suffering for years and being told by my GP that there wasn’t anything else they could do I thought that I’d try the Dermatologist.co.uk. Within 2 days I’ve been given a detailed report and a pr... See more
Quick reply with detailed description of prescribed treatment. I couldn't ask for better health service. Dr John Ashworth is the best doctor I ever dealt with with spot on diagnose and I wish all NH... See more
Company replied
Company details
Written by the company
Expert online skin advice / management diagnosis / prescription from Royal College of Physicians British Specialist Register; British Association of Dermatologists; Consultant Dermatologist; Medical Dr John Ashworth. Skin Cancer; Acne; Rosacea; all skin conditions; hair loss; allergy; rash; genital skin problems; pigmentation; basal cell carcinoma; melanoma; moles; eczema; psoriasis; second opinion; posted prescription; copy to GP; NHS supported; NHS prescriptions available through GP;
Contact info
Robins Lane 3, SK7 2PE, Bramhall, United Kingdom
- dermatologist.co.uk
4.4
Excellent
303 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Dermatologist.Co.uk
Hi - I have checked your file - direct email contact for private medical matters are not secure and our system which is clearly explained on the website tells you how to access your report from us - you submitted your case on June 2 and our full management plan was uploaded to your personal, password protected and ecrypted portal for you to access within 24 hours - you need to LOG INTO YOUR PORTAL and there you will find your management plan - you will also have received 2 email alerts from us (assuming you loaded your correct email) - first an acknowledgement of your submission and second an alert to tell you your report from us is ready an awaiting your attention - these might be in your spam depending on your settings - best regards
Fast and efficient
31 May 2023
Reply from Dermatologist.Co.uk
Very succinct - to the point - decisive - helpful - same as us - thank you - best regards
Very quick service and prescribed…
Very quick service and prescribed something which finally works for our son after months of getting nowhere with our GP.
Thank you so much for your help 😊
22 May 2023
Reply from Dermatologist.Co.uk
Really pleased to have helped - dealing with children is always emotionally charged - we are always here for you - best regards
Skin advice
Quick online response - informative, professional. Able to go back to written information and advice provided and discuss with GP too.
14 May 2023
Reply from Dermatologist.Co.uk
Thank you for the positive assessment - yes it is important, particularly for ongoing skin conditions, that your GP is kept fully informed and of course it is a lot cheaper to get NHS prescriptions than private prescriptions in general - we are always here for you - best regards
Super fast and easy to use
Super fast and easy to use. The diagnosis was very spot on and the information provided with it was very detailed. Would recommend to anyone who's having issues with their skin.
18 May 2023
Reply from Dermatologist.Co.uk
Many thanks for the analysis - that's exactly what we aim to provide when possible - quick advice / management plan / good value / - of course some patients have a complex problem requiring ongoing intervention - but the majority can be sorted out quickly by expert advice - best regards
No one bothered to contact me
15 May 2023
Reply from Dermatologist.Co.uk
Thanks for the review - its always helpful for us to get feed back - I have checked into your report and see that your report was loaded onto your private password protected portal for your attention within 24 hours of receiving your case - you should have (same day) received an electronic prescription (usually same day) to your email address - you should also have received an email alert to let you know your report was uploaded and available for you - I apologise if the system has not done all that - I will check it through with the IT team tomorrow - did you load up your correct email for us ? - meantime please check into your spam etc and log back into your secure portal - all the info is there waiting for you - best regards
Very useful service
This was a quick and efficient online diagnostic service with clear treatment options given.
11 April 2023
Reply from Dermatologist.Co.uk
Thank you - "quick and efficient" as you say - is good enough for me - in a world where the NHS access to expert Dermatology has a typical 1 year waiting list that is a great service we are offering - best of luck with your treatment plan - regards
diagnosis ?
I sent the money and photos asking the consultant what he thought was the cause of my infection.
the only reply i have received was a prescription with no explanation.
still none the wiser.
5 May 2023
Reply from Dermatologist.Co.uk
Thank you for your comments - I am sorry you found our report only partially helpful - I have checked into this and I will repeat here (excluding the name of the condition) what we actually wrote in our report to you (as well as providing the treatment plan) was as follows -
"The full name of this common problem is XXXXXXXXX – and yes, it is contagious from direct contact, towels, etc - so spread is common and needs to be minimised.
It can often spread around nurseries, schools, siblings, family members, etc.
In answer to your question - there is no need to take action unless the lesions are clearly evident on other family members - but be very observant.
Please research this on my website and on www.dermnetnz.org
Here is the treatment plan: . . . . . "
in my opinion this should have been sufficient information for you to delve into the deeper medical aspects of this problem is you so wished by researching this on the advised websites and elsewhere
but thank you for your feedback and best regards
Highly recommended
Much improved skin after following the guidance of Dr Jonathan Ashworth, definitely recommended.
19 April 2023
Reply from Dermatologist.Co.uk
Thank you - we aim to be quick and offer great value - the "much improved" element you mentions is of course condition-dependent and variable - but yes most skin conditions respond well to the correct diagnosis and treatment - best regards
Misdiagnosed
I explained that I believed I had fungal acne, but not much was mentioned about this in this response and I was given the diagnosis of rosacea and was told it may be seborrheic dermatitis as well. I'm 100% certain it's not seborrheic dermatitis so I'm not sure how this conclusion was made as it doesn't look anything like that and I don't have any symptoms of seborrheic dermatitis.
I explained that I had been diagnosed with rosacea a couple times in the past but that I've been using treatment for rosacea for nearly 2 years now and that the only treatment that has caused really significant improvement was when I used a treatment that's designed for fungal acne, however this treatment was extremely drying so not ideal and caused me to break out in the long term.
I was told a few different things that could help, but half of the things were things I had already explained that I'd tried with no improvement. When I responded saying that I wasn't satisfied I was essentially told that I'm wrong for being dissatisfied and that they're right.
Well, I've tried another treatment for fungal acne now and my skin has finally been clear for over a week. So, thank god I didn't take medication for something else that I don't have! Just frustrated as this is one of the many dermatologists that has misdiagnosed me and told me in confidence that what I have is what they are telling me I have when it was in fact not.
10 April 2023
Reply from Dermatologist.Co.uk
I am very happy that you are now recovering - your self diagnosis of "fungal acne" or pityrosporum folliculitis is a recognised situation and can be treated in a variety of ways - often a rotation policy is a good idea - lets hope your recent improvement is long-lasting and your dissatisfaction with more than one dermatologist (all of whom you feel are incorrect) is proved to be correct in the longer term - best of luck
Detailed and accurate report
I paid extra to receive the reply from the doctor in less than 48h, and that happened as expected, with a full report, with details and explanations. I was surprised in a good way. The result was accurate and correct.
Because I was trying to be in contact with my dermatologist (from Brazil) in parallel, and she confirmed the same, around a similar time, and her treatment was more simple, I decided to try that one first, and as it worked, I ended up not using the other one provided here. But I am sure that would be as effective.
11 April 2023
Reply from Dermatologist.Co.uk
Great to know we function overseas as well as UK - the tricky bit is treatment names and availability - best regards
Excellent dermatologist
Early appointment, quick efficient and knowledgeable treatment. Second time I have used Dr Ashworth and been entirely satisfied on both occasions.
25 April 2023
Reply from Dermatologist.Co.uk
Thank you - second time around too - its a fact that some skin conditions are recurring - but we are always here to help - regards
My online Assessment.
The online assessment was very clear and easy to use . It was good to be able to upload photos and the response from Dr.Ashworth was very quick and good advice on the next step.
20 April 2023
Reply from Dermatologist.Co.uk
Thank you for the comments - yes we aim to be quick, efficient, good value, and save you the expense and time of a private consultation - regards
I think it was amazing that I could get…
I think it was amazing that I could get a doctor to view my case and prescribe antibiotics and creams that helped my skin condition. Thank you so much for helping me.
20 April 2023
Reply from Dermatologist.Co.uk
Thanks - yes quick access and a sensible treatment plan is our aim - at a good value price - regards
Fast and accurate results helped my…
Fast and accurate results helped my uncle get to nursing home where he should have been days prior.
25 April 2023
Reply from Dermatologist.Co.uk
Serious skin disease in the elderly is a massive issue in the modern world - we wish you all the best with your uncle - regards
Reply from Dermatologist.Co.uk
Thank you - we aim to be really quick and offer great value - best regards
Good prompt SVC and a very informative…
Good prompt SVC and a very informative report just hope the medication prescribed works well
16 April 2023
Reply from Dermatologist.Co.uk
Our management plans are excellent - response to treatment is of course unpredictable - but best of luck - regards
Efficient fast and my skin improved…
Efficient fast and my skin improved drastically within 72 hours. I’ve been negotiating with my GP for 3 years without any real results.
4 April 2023
Reply from Dermatologist.Co.uk
Glad to hear we have been supportive - and fast - thank you
It was a very quick response
It was a very quick response. For my skin problem. And has given me some other creams to use. I will need to probaly. Get in touch again soon. Once or if these creams work. I also think a biopsy would be good. But don’t know how to go about this. As I don’t know what else to do if this don’t work ( the creams ). But this is a very good service. And very quick to get back to me. Thank you.Regards tracy
4 April 2023
Reply from Dermatologist.Co.uk
Thanks for the comments - yes of course as an online service we can only advise / recommend about surgical interventions such as biopsy etc - but we aim to give very rapid good management advice so you can activate as you wish - regards
Excellent experience
Easy access and a prompt professional service. Reassuring, caring and really great value for money. Comprehensive report. Thank you.
12 April 2023
Reply from Dermatologist.Co.uk
Exactly what we aim to provide and thank you - regards
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.