Derila Pillow Reviews 41,226

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 22,859 reviews, reviewers had a great experience with this company. Customers frequently highlight the user experience as very positive, noting that the website is easy to navigate and understand, making the ordering process straightforward and efficient. Many people appreciate the clear communication and notifications regarding tracking and order information. However, some people were dissatisfied with the product and order process. Some reviewers mentioned that the product quality was not as expected, with issues like pillows falling apart or not providing the anticipated comfort. Others found the ordering process confusing due to numerous upsell attempts and a lack of clarity regarding additional items like pillowcases, leading to unexpected purchases or missing items.

What people talk about most

Product

Reviewers highlight ambiguous aspects of the product. Many customers praise the pillows, noting improved... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the pillows as comfortable, supportive, and... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy and... See more

User experience

People report positive experiences with the user experience. Customers found the website easy to navigate and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the fast and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

One reason this experience was a good one is because every step was made plain and clear to follow and understand until the end. However, it would be better to offer the last five items for the pillo... See more

Company replied

Rated 4 out of 5 stars

Great info, but give the add-on offers once the pillow has been purchased all at once and allow to choose instead of how its currently being offered as I feel like I may have chosen incorrectly now. D... See more

Company replied

Rated 4 out of 5 stars

Before buying it I checked whether this was a scam as there are too many dodgy ads on Facebook! I was delighted with the good communication and notications on tracking. My pillows arrived on time as a... See more

Company replied

Rated 4 out of 5 stars

I have central sleep apnea, and find it difficult to get to sleep with my sleeping equipment and buried in multiple pillows. This single pillow and about a 3° incline to my adjustable bed has made my... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Household Goods Wholesaler

About Derila Pillow

Written by the company

EXPERIENCE TRULY LUXURIOUS AND RESTFUL SLEEP

Whether it's neck and back pain in the morning, snoring, or just poor quality sleep, Derila is the bedroom upgrade that helped thousands reclaim and uplift their night time rest. Derila is designed to adapt to your body’s natural shape, offering the perfect support for a deep, restful sleep.

Derila’s ergonomic design adapts to your body for personalized comfort, providing restful sleep. With advanced memory foam, it contours to your neck and spine, promoting proper alignment and reducing pressure points. No matter your sleep position, Derila ensures optimal support, helping you wake up refreshed.


Great For All Sleeping Positions

Neck & Head Alignment

Helps With Snoring

CertiPUR Certified Memory
Foam Tech


DESIGNED FOR UNINTERRUPTED SLEEP

Tired of rolling from side to side on that old shattered pillow the whole night? Exhausted from a stiff neck that keeps you awake till sunrise? Derila helps your body relax, brings unmatched comfort and peaceful sleep that lasts the whole night.


ONE OF A KIND

Derila is the culmination of years of development to create one of the most technically advanced ergonomic memory foam pillows on the market. However, all masterpieces have their cheap imitations. Get the genuine Derila Pillow on their official website.

GET THE ORIGINAL DERILA HERE

Useful Links

Shop Derila Now Track Your Order FAQ Contact Us

Contact info

4.0

Great

TrustScore 4 out of 5

41K reviews

5-star
4-star
3-star
2-star
1-star

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How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Ease of experience

Ease of experience

11 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello,

Thank you for taking the time to provide your feedback.

We are glad to hear about your ease of experience and appreciate your 4-star rating on Trustpilot. Your feedback is important to us, and we're committed to continually improving.

Thank you for choosing Derila. Wishing you a pleasant day ahead!

Derila Support Team

Rated 5 out of 5 stars

Gave up on cpap tired all the time

Gave up on cpap, mouth guards. need to try this pillow. I hope for great results.

10 June 2025
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Johnie,

Thank you for sharing your positive thoughts and for giving us a 5-star review. We're glad to hear that you're considering trying our pillow. We hope it brings you the great results you're looking for. Please don't hesitate to reach out if you have any questions or need assistance.

Wishing you all the best with your experience!

Derila Support Team

Rated 4 out of 5 stars

Like it supportive help with sleep apena

11 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Richard,

Thank you for taking the time to provide your feedback.

We're delighted to hear that you find our product supportive and that it helps with your sleep apnea. We truly appreciate your kind words and are glad that our product is making a positive difference in your sleep experience.

Wishing you a pleasant day ahead!

Derila Support Team

Rated 5 out of 5 stars

Great site!

11 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Cynthia,

Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you had a great experience with our site. Your satisfaction is important to us, and we truly appreciate your support.

Wishing you a wonderful day ahead!

Derila Support Team

Rated 5 out of 5 stars

Good service

Good service

12 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Sai peng Shidhu,

Thank you for taking the time to provide your feedback.

We truly appreciate your positive review and are glad to hear you had a good service experience with us.

Wishing you a pleasant day ahead!

Derila Support Team

Rated 5 out of 5 stars

Ease of use.

Ease of use.

11 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Jean,

Thank you for taking the time to provide your feedback.

We are delighted to hear that you find our product easy to use. Your positive feedback truly motivates us to continue delivering excellent service.

Wishing you a pleasant day ahead!

Derila Support Team

Rated 4 out of 5 stars

I thought you had a silk pillowcase?

I thought you had a silk pillowcase?
My name is Kathleen as in my email address. Not Katie. Will this cause a problem with my order?
I hope I get my order. How long does it usually take to get it? I did not see my receipt.

11 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Katie,

Thank you for taking the time to provide your feedback.

We sincerely apologize for any inconvenience caused. We have noted your review on Trustpilot and are working to resolve your concern as quickly as possible. Please check your email for any updates or requests from our team.

We truly appreciate your patience and cooperation. Wishing you a pleasant day ahead!

Derila Support Team

Rated 5 out of 5 stars

Easy and fast

11 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Marco Benetti,

Thank you for taking the time to provide your feedback.

We're delighted to hear that you found the experience easy and fast. Your satisfaction is our top priority, and your positive review motivates us to continue striving for excellence.

Wishing you a wonderful day!

Derila Support Team

Rated 1 out of 5 stars

Returned an unopened parcel with ergo…

Returned an unopened parcel with ergo pillow to Derila and they received on April 2/26 according to tracking info. It is now 39 days later and after confirmation of their receipt by Derila, my refund has still not been received by myself. Would NOT recommend. TM Gove, Alberta, Canada

1 April 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello T Gove,

We appreciate you reaching out and we apologize for any inconvenience you have experienced.

We want to inform you that we have received your response on Trustpilot. Please be assured that we will look into your concern as soon as possible. We kindly ask you to please check your email for any updates.

Have a great day!

Derila Support Team

Rated 4 out of 5 stars

Not much to say til I get the product

Not much to say til I get the product. I found the pillow information interesting and want to try. Paying for it and then getting...but wait comments to try something else is annoying.

10 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Dee,

Thank you for taking the time to provide your feedback.

We sincerely apologize for any inconvenience caused. We have noted your review on Trustpilot and are working to resolve your concern as quickly as possible. Please check your email for any updates or requests from our team.

We truly appreciate your patience and cooperation. Wishing you a pleasant day ahead!

Derila Support Team

Rated 4 out of 5 stars

All is well in my dealings with Derila…

All is well in my dealings with Derila but I don't know if it helps with my sleep apnea. My machine and mask which were supplied free by the NHS work very well and are comfortable and my sleep apnea is measured.

11 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello I Goodlad,

Thank you for taking the time to provide your feedback. We appreciate your positive review and are glad to hear that you are satisfied with your dealings with Derila. If you have any specific concerns or questions about how our products may impact your sleep apnea, please don't hesitate to reach out to us.

We have already sent you a request for order details through Trustpilot. However, if you have not received it, please update your review or contact us via the contact form at https://derila.com/contact-2

To access and verify your order information, we need the following information:

- Email address used to place the order
- Order number
- Full name

Thank you for helping us grow and learn.

Derila Support Team

Rated 4 out of 5 stars

Too many addons

11 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Ann,

Thank you for taking the time to provide your feedback.

We sincerely apologize for any inconvenience caused. We have noted your review on Trustpilot and are working to resolve your concern as quickly as possible. Please check your email for any updates or requests from our team.

We truly appreciate your patience and cooperation. Wishing you a pleasant day ahead!

Derila Support Team

Rated 4 out of 5 stars

Good experience.

11 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello,

Thank you for taking the time to provide your feedback.

We sincerely appreciate your positive review on Trustpilot. Your satisfaction is important to us, and we are glad to know that you had a good experience.

Wishing you a pleasant day ahead!

Derila Support Team

Rated 5 out of 5 stars

Easy to place my order

Easy to place my order

11 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Vicki Jensen,

Thank you for letting us know about your experience. We're thrilled to hear that placing your order was easy! Your satisfaction is important to us, and we look forward to serving you again soon.

Best regards,
Derila Support Team

Rated 5 out of 5 stars

easy to read and navigate

11 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Shelia,

Thank you for taking the time to provide your feedback. We're delighted to hear that you found it easy to read and navigate. Your satisfaction is very important to us, and we appreciate your positive review.

Have a wonderful day!

Derila Support Team

Rated 5 out of 5 stars

Appears to be a Great Product

I believe that this Pillow, as advertised, will help my sleep apnea issues without the cumbersome face mask experience and inconvenience of a machine that I have endured for the last 10 years.

11 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Rufus,

Thank you for taking the time to provide your feedback.

We sincerely appreciate your positive review and are glad to hear that you believe our pillow may help with your sleep apnea issues. It’s great to know that you’re hopeful about having a more comfortable experience.

Wishing you a pleasant day ahead!

Derila Support Team

Rated 5 out of 5 stars

Easy to respond

11 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Cynthia,

Thank you for taking the time to provide your feedback.

We truly appreciate you sharing your positive experience on Trustpilot. It's great to hear that you found the process easy.

Wishing you a pleasant day ahead!

Derila Support Team

Rated 5 out of 5 stars

Great explanation of how pillow works

Great explanation of how pillow works. Easy checkout.

11 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Lee Sans,

Thank you for taking the time to leave us a review. We're thrilled to hear that you found our explanation of the pillow helpful and that the checkout process was easy. Your feedback is much appreciated, and we're glad you had a positive experience with us.

Wishing you a pleasant day!

Derila Team

Rated 5 out of 5 stars

Intuitive

Intuitive, very clear, very quick.

11 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Jose Guimaraes,

Thank you for taking the time to provide your feedback. We appreciate your positive review and are glad to hear that you found everything intuitive, clear, and quick. Your satisfaction is important to us.

Wishing you a pleasant day ahead!

Derila Support Team

Rated 5 out of 5 stars

delivery was very quick and i am very…

delivery was very quick and i am very happy with the product.

11 April 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Carol,

Thank you for sharing your positive feedback! We're delighted to hear that you were pleased with the quick delivery and are very happy with the product. Your satisfaction is important to us, and we're thrilled to have met your expectations.

Wishing you a wonderful day!

Derila Support Team

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